Customer Service Case Management
Resume:
Jayleen Volkmann
Moriches, NY *****
**************@*****.***
Professional Summary
Accomplished Human Services professional with 15+ years of experience in various roles, including program management, counseling, care planning,case management and medical assisting. Proven track record in providing exceptional customer service, managing high-volume operations, and ensuring compliance with safety codes and state regulations. Possesses a strong skillset in behavioral health, crisis intervention, and case management.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Independent Contractor
Instacart, DoorDash, Shipt-Suffolk County, NY
June 2021 to Present
Personal shopper and delivery services, maintaining clear records and exceptional customer service Follow clear and consise orders, timely communication, and customer service excellence.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals
• Delivered exceptional customer service by promptly addressing client inquiries and concerns
• Utilized strong problem-solving skills to troubleshoot issues and provide effective solutions Server
Wellbridge Addiction Treatment and Research Center-Calverton, NY January 2023 to May 2023
Setup and breakdown of food service areas, ensuring cleanliness and compliance with safety codes. Anticipate patient needs, addressing dietary restrictions and delivering excellent service.
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Adhered to all food safety regulations to ensure the health and well-being of customers Bagel Cafe Manager
Bagels Your Way Cafe-Selden, NY
January 2017 to June 2021
Managed high-volume cafe operations, including staff supervision, inventory, and scheduling.
• Cultivated a positive work environment by fostering open communication, recognizing achievements, and addressing concerns promptly
• Navigated challenging situations effectively resolving customer complaints or conflicts while maintaining positive brand image
• Managed inventory levels to optimize stock availability while minimizing waste and storage costs Medical Assistant
East End Hand Surgery-Port Jefferson, NY
March 2010 to December 2016
Assisted in patient care, medical procedures, and administrative duties across multiple locations.
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate.
• Scheduled appointments for patients, coordinating with other departments as needed
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
• Assisted with patient billing processes, including verifying insurance coverage and submitting claims Program Manager
Long Island Head Injury Association-Hauppauge, NY
December 2007 to August 2009
Managed residential programs for brain-injured clients, overseeing staff and ensuring state compliance
• Developed detailed project plans, including timelines, milestones, tasks assignments, and dependencies
• Monitored program progress regularly and implemented corrective actions when necessary to ensure on-time delivery
• Collaborated with HR department in recruiting/selecting qualified candidates for project/program roles Counselor
Phoenix House Academy-Wainscott, NY
November 2004 to October 2006
Led client treatment programs, including group therapy on substance abuse and relapse prevention Behavior Specialist
Developmental Disabilities Institute (DDI)-Smithtown, NY December 2000 to November 2003
Developed and maintained behavior support plans, training staff and overseeing behavioral data Education
Bachelor of Science in Human Services
Empire State University - Hauppauge, NY
Skills
• Crisis Intervention
• Behavioral Health
• Behavioral Therapy
• Crisis Management
• Applied Behavior Analysis
• Addiction Counseling
• Behavior Management
• Motivational Interviewing
• Case Management
• Food Service Management
• Problem Solving
• Multitasking
• Culinary Experience
• Group Therapy
• Meeting Facilitation
• Customer Service & Communication
• Leadership & Management
• Intake Experience
• Program Management & Behavioral Support
• Program Development
• Individual / Group Counseling
• Cognitive Behavioral Therapy
• Presentation Skills
• Medical Assisting & Administrative Support
Certifications and Licenses
Driver's License
CPR Certification
Contact this candidate