Salesforce Developer Design System

Pooja Chhatriwala

Salesforce Developer/Administration

SUMMARY

5+ years of experience as a Salesforce Developer with a strong foundation in Salesforce CRM and expertise in Apex, Visualforce, Lightning Web Components, and RESTful APIs. Skilled in designing, implementing, and optimizing scalable eCommerce solutions. Adept at working on integrations, performance improvements, and end-to-end development. Proficient in collaborating with cross-functional teams to enhance infrastructure efficiency and streamline processes.

Extensive experience with Salesforce.com development life cycle, application design patterns, integration partners and deployment planning.

Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Extensive experience in designing of custom objects, custom fields, pick list, role-based page layouts, Workflow Alerts, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards and Email generation according to application requirements.

Development experience with Asynchronous apex such as Future methods, Queueable class, batch apex, Schedule apex.

Hands-on experience in developing Vlocity components - Omniscript, DataRaptor, Document Template, Apex Language, VistualForce, Lighting Web Components, Customer Objects, Lightning Design system (LDS) etc.

Extensive Experience with Mobile applications such as Salesforce1, IOS and windows apps.

Good insight in to Health, NPSP and Financial domain. Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, community cloud, custom cloud and Analytics cloud.

Worked on salesforce integration using REST web service and Knowledge on salesforce integration using SOAP web service &Jitter-bit.

Experience working Agile methodology, Scrum methodology, Waterfall model and Test- driven development.

Extensive exposure to Block Box testing, Smoke testing, Usability testing, End to End testing, system testing, Regression testing and User Acceptance testing (UAT).

Exposure to Apptus and Steel Brick, developed POC’s in Apptus CPQ and Steel Brick CPQ. Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.

EDUCATION

Master of Science in Information Technology Campbellsville University Aug 2020 – Jun 2022 GPA: 4.0

Master of Science Management Sullivan University Mar 2018 – Sep 2019 GPA: 3.88

CERTIFICATES

Validation:

https://www.salesforce.com/trailblazer/n3g2kj1136r5yk7wtf

·Salesforce Certified Experience Cloud Consultant

·Salesforce Certified Sales Cloud Consultant

·Salesforce Certified Platform Developer 1

·Salesforce Certified Platform Developer 2

·Salesforce Certified Administrator

TECHNICAL SKILLS

Salesforce Technologies: Apex, Visualforce, Lightning Web Components, Salesforce Connect, SOQL, SOSL, Salesforce1 Mobile, CPQ, Vlocity, SFCC (PWA Kit, SFRA Framework), ISMLs, JS Controllers, OCAPI, Business Manager.

eCommerce Expertise: Feeds Integration (Products, Inventory, Price Books), Performance Monitoring & Optimization, Catalog Management, Slots, Search, Order Management Systems (OMS).

Development Tools: Force.com IDE, Eclipse IDE, Data Loader, Gitlab, GitHub, Jenkins, Azure DevOps, GearSet, Copado

Cloud Solutions: Sales Cloud, Service Cloud, Marketing Cloud, B2B Commerce Cloud, Cloud-Craze

Web Technologies: JavaScript, HTML, CSS

Project Management: Jira, DevOps, Agile, Waterfall

Cummins INC, IN Salesforce Lightning Developer/Administrator Jul 2022 – Current

·Managed Salesforce and key aspects of the revenue tech stack, providing end-to-end support for internal users by responding to requests, troubleshooting system issues, and handling escalations to ensure seamless operations.

·Designed and deployed customized Salesforce solutions, increasing application functionality by 30% through reusable Lightning Web Components and Apex classes.

·Collaborated with external teams to implement Salesforce integrations, including eCommerce feeds for products, inventory, and pricing.

·Leveraged Salesforce Commerce Cloud to manage catalog updates, enhance ordering workflows, and optimize website performance.

·Developed and customized ISML templates, JS controllers, and pipelines to deliver seamless user experiences.

·Implemented caching strategies to improve website speed and downtime reporting, achieving a 25% performance boost.

·Integrated third-party cartridges and APIs, ensuring smooth data flow and scalability across the system.

·Mentored junior developers on Salesforce best practices and supported the transition to SFCC-based solutions.

·Delivered system enhancements through the customization of Salesforce components such as objects, fields, record types, page layouts, validation rules, workflows, process builders, email alerts, approval processes, list views, and reports/dashboards.

·Supported full-cycle system implementations, including discovery, requirements gathering, vendor selection, solution design, build/configuration, QA/UAT, deployment, and training, leading to successful feature and system rollouts.

·Installed and managed applications from the Salesforce AppExchange, integrating them with existing systems to expand capabilities and meet business needs.

·Ensured data quality, accuracy, and integrity within Salesforce, managing data imports, exports, and updates, leading to improved data reliability.

·Created and maintained comprehensive technical and functional documentation, ensuring all system enhancements and processes were well-documented for future reference.

·Identified and addressed gaps in existing processes or systems, designing scalable solutions to improve efficiency and reduce manual workloads.

·Supported marketing funnel activities and reporting, providing valuable insights that enhanced campaign effectiveness and strategic decision-making.

·Managed go-to-market tool subscriptions and their integrations with Salesforce, ensuring consistent data flow and alignment between tools and the CRM.

·Assisted sales teams during the quote and contract approval processes, ensuring timely and accurate processing of critical business transactions.

·Planned and executed team learning sessions, including QBRs and weekly executive updates, fostering continuous improvement and accountability across teams.

·Trained new Salesforce users and enhanced the Salesforce skill set across the organization, improving overall system adoption and proficiency.

·Created and customized Visualforce pages and Lightning components, targeting a 30% improvement in user engagement metrics and attaining at least a 90% user satisfaction rate.

·Managed the release process for Salesforce from planning to post-release monitoring, ensuring minimal downtime.

·Implemented and maintained Salesforce applications, integrating with external systems to improve data accuracy by 40%.

·Experience in Order management life cycle and Content Management.

·Reduced project management overhead by 20% through effective use of JIRA and PSA integrations.

·Improved resource utilization and project delivery timelines through advanced scheduling and capacity planning in PSA.

·Performed DevOps activities including CI/CD activities using Jenkins, building pipelines, release management activities, performance tuning and optimization activities.

·Maintained authentication methods, including user accounts, mobile user accounts, sharing rules, user roles, user profiles, content folder rights, groups, list view rights, and custom pages, thus ensuring data security and accessibility.

·Working experience in Email Templates, Custom settings, Custom labels, Static Resources, External and internal layouts, portal logins, sharing settings, application flow, process builder, beans tool usage, UAT sessions, changing business requirements in UAT sessions.

·Automated workflows and processes using Salesforce technologies, leading to a 20-30% increase in workflow efficiency and a 25% reduction in manual data entry.

·Developed customized user interfaces, including Lightning Web Components, Aura and Lightning Pages, and Visualforce Pages. Also configured process builders, flows, and Approval Processes to enhance user experience and workflow efficiency.

·Designed, created, and deployed page layouts, components, custom objects, custom tabs, and Visualforce pages, catering to unique company demands and resulting in tailored solutions and improved business processes.

NRL Mortgage, TX Salesforce Lightning Developer/Administrator Apr 2021 – Jul 2022

·Led the design and deployment of Salesforce features, including integration with third-party applications via APIs, enhancing loan processing efficiency.

·Developed customized user interfaces and integrated external systems using Visualforce and Lightning Web Components, improving user access to customer and loan data.

·Developed and customized user interfaces within Salesforce, integrating external systems and creating Visualforce pages and Lightning Web Components to support business operations.

·Utilized Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, and Account and Contact Management, driving improved efficiency across sales processes.

·Worked with Vlocity OmniScript and Salesforce Marketing Cloud for dynamic journey building and customer interactions.

·Supported marketing automation efforts by working with Salesforce Marketing Cloud, including journey builder for email triggers at various loan stages, resulting in enhanced customer engagement.

·Led release management efforts, coordinating branching strategies and deployments to ensure smooth, timely releases across multiple environments.

·Collaborated with cross-functional teams to ensure the successful delivery of solutions aligned with business needs.

·Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce Mobile Development which helped Loan officers to see customers loan through their mobile.

·Created Visualforce pages that could be rendered as PDF’s, build dashboard components, and define email templates.

·Retrieved data and its functionality from Third -party App Blend API’s and displayed within the lightning component

·Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

·Retrieved data and its functionality from Third-Party App Blend API’s and displayed within the lightning component.

·Gathered requirements, developed, and deployed custom objects, pages, tabs, and components, and integrated external systems with Salesforce.

·Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.

·Led release management meetings with different branching strategies with the help of different tools.

·Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.

Metasystem, India Java Developer Jan 2013 – Jul 2014

·Experienced of the Software Development Life Cycle (SDLC), Agile, and Waterfall methodologies of the development process such as requirement analysis & definition, designing, coding, testing, and implementation.

·Developed complex Microsoft SQL queries, optimized stored procedures, Indexes and views to improve system performance, in the database.

·Designed JDBC Connection for data retrieval and updating purpose, also developed connection pool to avoid waiting time for database connection.

·Worked on the jQuery JavaScript Library that simplifies HTML document traversing, and event handling.

Contact this candidate