Human Resource Life Insurance
Resume:
Charmion Ward Vaughan, MBA
(pronounced Shar-min)
https://www.linkedin.com/in/charmion-arnold-mba-41254522/
**********@*****.***/
Career Summary
Human Resource professional specializing in Benefits Administration as well as Leave and Disability Management. Accustomed to building relationships with third party vendors, executives, and clients within the organization. Often selected as the subject matter expert when leave is involved. Developed a “Baby-Shower” concept to explain FMLA and maternity leave to employees, spouses and managers.
Competencies
Cold Calling People Management New Employee Onboarding
Payroll Processing Budget Management Proposal Presentations
Microsoft Suite SAP/Peoplesoft HRIS Adjusting to change
Accommodations Receiving and processing information
Working and thinking autonomously Honesty and ethics Building and maintaining relationships
Personal drive Inspiring others
Work Experience to
Advent Global Solutions, Inc. / Delta Airlines, Inc.
Client: Delta, Airlines – Disability and Leave Coordinator, June 2022 – January 2024
ØUnderstood the Delta disability/leave programs and associated corporate health and welfare guidelines to pinpoint possible failures or service trends
ØContacted employees, Delta Leaders, vendors or other parties as designated and provide corporate leave policy and disability plan oversight to ensure that employees and vendors have a seamless experience
ØReport to and work closely with members of the Claims Management team for additional direction
ØPerformed administrative duties that included updating HR system, collaborating with vendors and assisting to resolve issues
ØServed as liaison between employees, leaders and vendors to assist with issues with medical claims, life insurance claims and disability benefits issues
ØResearched and responded to claim issues related to the program by partnering with our vendors for resolution
ØCommunicated changes to leave and accommodation policies coordinating execution with Talent Leaders
Cox Enterprises, Inc.
LTD Benefits Administrator, May 2019 – May 2022
ØManaged the LTD program and perform administrative duties that include updating HR system, collaborating with vendors and assisting to resolve issues
ØOversaw administration and served as subject matter expert for accommodations, disability and leave management programs including, FMLA, ADA. state/local paid/unpaid leave offerings and company-paid leave programs, while ensuring consistency and compliance
ØServed as liaison between LTD participants and vendors to assist with issues with medical claims, life insurance claims and LTD benefits issues
ØProactively reviewed plan procedures to enhance process improvement and minimize processing errors
ØCreated more-efficient way to disseminate LTD materials
Ø Research and respond to claim issues related to the program by partnering with our vendors for resolution
ØAssisted with legal filings and respond to inquiries
ØSpecialize in providing exceptional customer service to internal business partners, vendors and plan participants via phone, mail, and email
ØMaintained system records to ensure accurate updates and Assisted with LTD Open Enrollment testing
ØConsistently met and/or exceeded service and processing goals
ØCoordinated accommodations with managers and legal team
ØCollaborated with legal and compliance stakeholders on regulatory/employment liability issues as they relate to complex cases and/or policy development with leave, disability, and/or accommodation
Cox Communications
Leave Specialist, December 2017 – May 2019
ØServed as point of contact for STD administration and life claims processing
ØProcessed of bi-weekly payroll for employees on approved leave status
ØFacilitated bi-monthly call with third-party STD vendor
ØProvided policy interpretation to employees
ØSupported employees with their leave needs and other HR needs
ØCoordinated with team members to effectively meet the needs of our customers
ØActed as liaison between employees and healthcare providers
ØAssisted leaders with employee accommodations
Randstad, Ajilon, and Ampcus staffing agencies- Temporary Assignments
Human Resource Representative/Benefits Administrator, Health Plan Administrator, Compensation Administration Specialist and Leave Administrator, August 2016 – February 2017
ØCompensation Admin Specialists – serve as point of contact for Cox Enterprises employees who are seeking assistance with long term incentive payouts, processed weekly and monthly reports and other duties associated with the position. (Manager, Liz Buzard – 678-***-****) July 2017 – October 2017.
ØLTD Benefits Administrator – point of contact for Cox Enterprises employees who had questions/concerns regarding their eligibility for LTD benefits and LTD health coverage and other duties associated with the position and other duties as assigned. (Manager, Trisha van Olphen – 678-***-****) May 2017 – July 2017.
ØLOA Administrator – point of contact for SCA employees who had questions regarding their pending/existing leave and other duties associated with the position. January 2017 – April 2017
ØServing as a contract employee for organizations in need of temp to permanent staff to assist with various HR functions
Øcommunicated changes to leave and accommodation policies coordinating execution with Talent Leaders
RaceTrac Petroleum, Inc.
Benefits and Leave Administrator, October 2010 – August 2016
ØOffered effective employee relations while assisting with processing of employee health benefit enrollment
Ø Audited benefit enrollment, processed new hire enrollment and qualified life events
ØIncreased claim resolution by 8 claims per month
ØOversee administration and serve as subject matter expert for accommodations, disability and leave management programs including, FMLA, ADA, state/local paid/unpaid leave offerings and company-paid leave programs, while ensuring consistency and compliance
ØDocumented and maintained detailed written processes
ØProactively reviewed plan procedures to enhance process improvement and minimize processing errors
ØActed as subject matter expert on processing garnishments and medical support orders
ØProcessed changes to medical, dental, vision, flexible spending plans, voluntary benefits, disability plans, and life insurance, short-term and long-term disability (STD/LTD processing)
ØManaged life insurance claims, death benefit payments and short term and long-term disability claims
ØExecuted corporate-wide efforts to aggressively and effectively manage leaves of absence and drive education
ØCoordinated open enrollment activities such as system review and analysis, communications, employee inquiries, audits of entries and manual corrections
ØOverhauled and administered the scholarship program for field employees
ØCollaborated with key business stakeholders and leaders to ensure specialized leave policy programs are successful across the organization
ØSupported employee base by fielding day-to-day HR/Benefits/ leave inquiries and requests
ØCoordinated with team members to effectively meet the needs of our customers
ØEffectively inter-operated, implemented and enforced company policies / federal rules and regulations and labor relations, reviewed medical documentation
ØActed as subject matter expert for Family Medical Leave (FMLA) and Americans with Disabilities Act (ADA)
ØLiaise with Payroll on leave related issues and provided recommendations to management for matters relating to benefits and leave
ØResponsible for managing leave of absence processing, ensured understanding of leave implications (pay, benefits, return to work) and maintained accurate leave records
ØConducted routine assessments of leave process in efforts to gain knowledge of internal efficiencies to make current process more efficient
ØLiaison between RaceTrac/Energy Dispatch employees and healthcare providers
ØFacilitated Benefits Orientation/ new hire training sessions for plans with high sensitivity which resulted in a 10% decrease in processing errors
ØDisplayed interpersonal techniques as applied to daily interaction with vendors and other customers
ØPromoted positive employee relationships through communication and interpretation of HR policies
ØProvided guidance on ADA accommodations when required
Bright Horizons/Turner Broadcasting Systems
Office Manager, May 2006 – July 2009.
ØDirected and coordinated administrative and management activities for staff
ØManaged and supervised the work of 23 childcare professionals
ØLabor relations: organized and prioritized work for self and assigned staff
ØEstablished relationships with staff, clients, and management within the company
ØResolved problems and made decisions in regard to center budget
ØAssisted in the operation, management, and planning of the organization
ØCreated and maintained special reports and documents used as training and development tools
ØProcessed payroll for staff utilizing ProCare HR system; processed leave request
ØScheduled and conducted interviews for potential staff members
ØAssisted with performance management decisions and coaching
ØFacilitated new hire / on-boarding process
ØProvided policy interpretation and provided guidance to staff regarding grievance procedures
ØFacilitated the procurement of supplies for center
ØProvided technical assistance in development and implementation of personnel policies and procedures
ØAdministered employee grievance procedures and attended unemployment appeal hearings for GA Department of Labor
GA Dept of Corrections: Georgia Bureau of Investigations, Criminal Justice Coordinating Council
Confidential Secretary, November 2001– July 2005
GA Dept of Juvenile Justice, Dept of Human Resources, Division of Mental Health, Mental Retardation and Substance Abuse, Offices of Consumer Relations and Forensic Services, and the Sexual Offender Registration Review Board (SORRB)
Executive Secretary, October 1993 – July 1997 to Program Associate, July 1997 – November 2001
Education
Strayer University, District of Columbia
Master of Business Administration w/ a concentration in Human Resource Management (Atlanta/Douglasville campuses)
Shorter College of Professional Programs, Rome, GA
Bachelor of Science in Business Management and Leadership – (Atlanta/Rome campus)
Georgia State University, Atlanta, GA
Associates in Business Administration
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