Quality Assurance Digital Marketing

GIRESSE KOLA

Florence, KY ***** 531-***-**** *************@*****.***

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PROFESSIONAL

SUMMARY

Accomplished Specialist with a proven track record at DHL Express, enhancing customer satisfaction and employee retention through expert problem-solving and advanced communication. Spearheaded a digital marketing strategy and implemented innovative training programs, significantly improving productivity and operational efficiency. Skilled in analytical thinking and quality assurance, consistently achieving project goals and fostering cross-functional team collaboration.

SKILLS • Customer relations

• Expert problem solving

• Analytical thinking

• Documentation management

• Quality assurance

• Management collaboration

• Advanced communication

• Technical communication

WORK HISTORY SPECIALIST

DHL Express

• Followed all company policies and procedures to deliver quality work. Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

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Collaborated with cross-functional teams to achieve project goals on time and within budget.

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Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

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Assisted in developing strategic plan that aligned with long-term company goals.

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Boosted company's online presence by developing comprehensive digital marketing strategy.

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• Improved team collaboration by initiating regular strategy meetings.

• Increased efficiency by automating routine tasks with software solutions.

• Developed training materials to enhance staff proficiency and productivity.

• Implemented customer feedback system to inform product development. Conducted comprehensive competitor analysis to inform strategic decisions.

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Conducted regular reviews of operations and identified areas for improvement.

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Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

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• Developed effective improvement plans in alignment with goals and G K

specifications.

Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

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SUPERVISOR OF OPERATIONS

Smithfield Hog Production

Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.

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Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

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Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.

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Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

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FINANCIAL INSPECTOR 06/2016 to 01/2018

SNSS RD Congo

Conducted thorough inspections of financial records to ensure compliance with regulatory standards.

EDUCATION Certificate Marketing And Communication 12/2023 International Business Management Institute, Berlin, Germany Group Communication Digital Communications And Multimedia 05/2023 Alison, Island

Associate Degree Radio And Television Broadcasting 03/2023 Ohio Media School, Cincinnati, OH

Graduate Certificate Human Rights 05/2022

US Institute of Diplomaty And Human Rights, Washington DC Bachelor Of Applied Arts And Science Animation Culturelle Et 09/2016 Développement

Institut National Des Arts De Kinshasa, Kinshasa

LANGUAGES English

Full Professional

French

Native or Bilingual

Lingala

Native or Bilingual

Kikongo

Native or Bilingual

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