Project Manager Service Representative

*************@*******.******* com Drexel Harper Hill, PA +1-410-***-****

PROFESSIONAL SUMMARY

I am skilled in managing projects from setup, invoicing, budgeting, contract development, to final delivery. Ihave an unmatched work ethic and Ihave the able to provide creative and effective business solutions within short timeframes. I enjoy problem solving and flourish when given the opportunity to negotiate and build rapport. My professional history is characterized by outstanding customer-focused service, by a stellar work ethic, and by quality deliverables supported by best practice.

WORK HISTORY

Project Manager (Business and Financial Operations) at Delaware County Community College

05/2022 - Current (2 years)

*Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.*Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.*Direct administrative activities directly related to making products or providing services.*Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.*Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.*Build rapport with vendors and funders that directly impact service delivery, programmatic sustainability, quality, and best practice

Customer Service Representative (Office and Administrative Support) at Delaware County Community College

11/2019 - 04/2020 (5 months)

*Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.*Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.*Resolve customer complaints or answer customers' questions regarding policies and procedures.

Contrl Account Representative at Department of Public Safety and Correctional Services

12/2013 - 05/2015 (1 year)

*● Maintain detailed records of more than 27 capital projects and construction accounts

● Quarterly establish and maintain control account records for all purchases, acquisitions, disposals, and transfers within 27 institutions and 45 community supervisory agencies

● Write and review all outgoing memorandums for the Office of Property and Fleet Management for statewide distribution of policy and mandates

● Coordinate fleet management and scheduling for the director and colleagues

● Capture and maintain vehicle maintenance reports Data Analyst at The Alcohol and Drug Abuse Administration 01/2008 - 07/2011 (3 years)

*Gather and organize information on problems or procedures.Analyze data gathered and develop solutions or alternative methods of proceeding.*Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.*Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.*Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.*Six years of Grant Management experience with the Alcohol and Drug Abuse Administration

● Evaluated all enrollment and discharge data for five jurisdictions in Maryland using HATTS System

● Completed five data driven validation visits per week

● Evaluated HIPPA protected data to determine compliance with COMAR for continued Grant Funding

● Provided Grant Team with regional analysis of admission, enrollment, and discharge data

CQI Administrator at Alcohol and Drug Abuse Administration 08/2011 - 07/2012 (1 year)

*● Assigned to identify and eliminate programmatic dysfunction throughout the 5 divisions of the ADAA, to improve and ensure federal and state compliance with grant protocols, minimize data reporting and personnel error.

● Collected position requirements, personnel data for all mission supporting roles in the five divisions using interviews, questionnaires, and surveys

● Created, analyzed, and implemented policies for staff designed to improve internal and external communication of substance abuse related treatment and prevention

● Guided administration in the development and execution of the agency’s new results-accountability performance module resulting in increased performance and an organizational climate that is both collaborative task driven

. ● Assigned to identify and eliminate programmatic dysfunction throughout the 5 divisions of the ADAA, to improve and ensure federal and state compliance with grant protocols, minimize data reporting and personnel error.

● Collected position requirements, personnel data for all mission supporting roles in the five divisions using interviews, questionnaires, and surveys

● Created, analyzed, and implemented policies for staff designed to improve internal and external communication of substance abuse related treatment and prevention

● Guided administration in the development and execution of the agency’s new results-accountability performance module resulting in increased performance and an organizational climate that is both collaborative task driven

.

Account Representative at The Baltimore Sun Company 12/2004 - 01/2008 (3 years)

*Obtain credit information about prospective customers.*Recommend products to customers, based on customers' needs and interests.*Negotiate details of contracts and payments.*Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.*Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.*Estimate or quote prices, credit or contract terms, warranties, and delivery dates.*Provide customers with product samples and catalogs.*Prepare drawings, estimates, and bids that meet specific customer needs.*Answer customers' questions about products, prices, availability, product uses, and credit terms.*Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.*Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.*Monitor market conditions, product innovations, and competitors' products, prices, and sales.*Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.*Prepare sales contracts and order forms. EDUCATION

Morgan State University

Graduated 2004

Graphic design and Advertising

SKILLS

Administrative, 0 year

coordinating, 18 years

project management, 3 years

appointment scheduling, 20 years

analysis, 20 years

problem solving, 20 years

timelines, 20 years

project planning, 15 years

LANGUAGES

Spanish, Moderate

SOCIAL NETWORKS

Facebook, https://Facebook

Twitter, https://twitter.com/smqualls655

Linkedin, https://www.linkedin.com/in/barbararfinch/ ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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