Real Estate Property Management

Steven Gomez

*** ******** ****** #***, *** Francisco, CA. 94102

650-***-**** • **********@*****.***

March 3, 2025

RE: Real Estate Assistant

Dear Hiring Manager:

I am writing to express my strong interest in the Real Estate Assistant position at your company. With a diverse background in customer service, hospitality, and property management, I am excited to transition into the real estate industry and apply my skills to assist your team. I have always been passionate about real estate and am eager to contribute to your success while expanding my knowledge and expertise in the field.

In my current role as a Real Estate Agent at Extra Mile Property Management, I handle property operations including coordinating maintenance, managing tenant relations, and overseeing day- to-day property needs. My experience in property management has enhanced my organizational skills, attention to detail, and ability to work effectively with both clients and vendors.

In my previous position as Rooms Supervisor at the Canterbury Hotel, I managed multiple departments, including Front Desk, Housekeeping, and Bell Desk, while fostering a collaborative and efficient environment. I led by example, motivating my team through clear communication, positive reinforcement, and a commitment to service excellence. I thrive in team-oriented environments and have honed my skills as a leader, consistently ensuring that both clients and team members receive excellent service. I am a people person at heart, always striving to understand others’ needs and offer meaningful solutions. My ability to build relationships, combined with my self-motivation, will allow me to be a valuable asset to your team.

I am deeply committed to learning and growing within the real estate field, and I am eager to contribute in any way I can. While I am transitioning from the hotel industry, my enthusiasm for real estate and my dedication to supporting the success of your team will ensure that I am a motivated and effective assistant. I am excited about the opportunity to learn from you and contribute to your ongoing success.

Thank you for considering my application. I look forward to the possibility of discussing how my background, skills, and enthusiasm can benefit your team. Please feel free to contact me at

650-***-**** or via email at **********@*****.*** to schedule an interview.

Sincerely,

Steven Gomez

Steven Gomez

880 Franklin Street #302, San Francisco, CA. 94102

650-***-**** • **********@*****.***

EXPERIENCE

Extra Mile Property Management: Real Estate Agent November 2024 – PRESENT Cold call landlords to sell property management services. Work with multiple marketing platforms to find renters for properties. Conduct prospect tours. Perform screening, financial qualifications, and collect move in dues for future residents. Generate lease contracts. Create videos and photos for advertising. Schedule vendors. Hold open houses for property listings as needed. Provide top notch customer service for both clients and future tenants.

Club Wyndham Canterbury Hotel: Room Supervisor August 2021 – October 2024 Maintains hotel vision and five-star customer service by holding monthly meetings for standards and practice, using visuals from self-made powerpoint presentations, doing interactive staff role play, and leading with rapport building and professionalism for new and returning guests. Manage dual departments for Front Office and Housekeeping, contributing to staff joviality, appreciation, and superior guest experiences. Works integrally with various departments including Sales and Guest Services to secure top notch service for all guests. Resolves all customer complaints and special requests with empathy and expertise, resulting in consumer gratification, outstanding hotel reviews, and repeat clientele. Performs department audits to record all modifications of reservation information before and during arrival. Conducts weekly inventory for Housekeeping and Front Desk maintain adequate stock for the following week. Routinely inspects completed guest rooms and presidential suites to ensure room availability. Encourages staff development through individual monthly progress-update meetings, performance evaluations, and incentives for outstanding service. Interviews and trains new Front Desk Agents while displaying importance of cohesion throughout all departments. Generates and manages employee schedules for Housekeeping, Front Desk, and Bell Desk. Conducts payroll for Front Desk and Bell Desk Departments. Performs business forecasts by combining split reservations, preventing overselling inventory, and offering room upgrades to assure availability. Creates Canva presentations for lobby display, highlighting monthly San Francisco events for incoming guests.

San Mateo Daily Journal: Illustrator/Graphic Designer/Front Desk Manager August 2020 – August 2021 Provided illustrations, advertisements, and graphic design to enhance aesthetics for the local newspaper. Designed the layout for each daily paper, where writers can insert their articles into each edition. Conducted daily accounting and inputting for all customer orders.

SG Conceptz: Freelance Artist January 2016 – August 2021 Created a freelance company providing graphic design, illustration, and murals, plus numerous pieces of advertisement for a diverse clientele. Established client rapport, ensuing business growth through interpersonal relationships and constant customer contact to fulfill stated needs and requirements.

Whole Foods Market: Front End Manager August 2018 – December 2020 Promoted to Front End Manager within three months due to exemplary customer service and building meaningful connections with consumers and staff. Conducted team building events, resulting in improved customer satisfaction and cohesive member interactions. Performed daily problem solving for guest and employee issues. Managed customer complaints with professionalism, showing customers concern and understanding. Created the employee schedule and maintained staff organization. Maintained nightly invoices and cash register balancing for proper accounting.

Costco: Deli Worker February 2013 – August 2016

Prepared hundreds of deli platters per day resulting in thousands of dollars in sales for the location. Served the public with a friendly and cordial demeanor, ensuring customer satisfaction. Worked with a small team in a cooperative work environment where teamwork was the core aspect of our daily success.

Starbucks: Barista January 2011 – February 2013

Provided exemplary customer service for hundreds of daily patrons, resulting in dozens of positive reviews from new and repeat customers. Created a welcoming environment through a positive attitude and swift service. Maintained cleanliness for the site and set up daily customer displays. Ensured quick and accurate money handling.

EDUCATION

The Art Institute of San Francisco, San Francisco, CA. Bachelor of Science, Major: Media, Arts, and Animation, April 2014

CERTIFICATIONS

Department of Real Estate, State of California: License #02203741 Exp. 1/31/2027 SKILLS AND QUALIFICATIONS

- 24 years of customer service experience

- 5 years of managerial experience

- Proficient in the following programs:

• Microsoft Office Suite

• Canva

• iMovie

• Splice

• Adobe Photoshop

• Focus PMS System

• Cistrix Hotel Program

• HotSOS Hotel Amenity System

ACHIEVEMENTS

Published Writer: LOZT- Graphic Novel, 2024

Published Illustrator: Reading With Miss Amanda- Children’s Book, 2020

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