Customer Service Call Center
Resume:
.
.
Noluthando Samukelisiwe Mazibuko
House No. A1467 Phelandaba Road Ngwelezane
Empangeni 3880, South Africa
************@*****.***
• A dedicated and adaptable professional with a Bachelor of Arts in Industrial Sociology from the University of Zululand. Diverse work experience includes roles as a Cashier and General Worker at Bluff Meat Supply, as well as an Office Assistant at Khulula Credfix. Equipped with a durable foundation in customer service, administrative support, and general labor tasks. Open to opportunities in various fields and willing to relocate to pursue new challenges and contribute to a dynamic team. Skills
• Proven ability to assist and engage with customers effectively.
• Proficient in identifying issues and finding timely solutions.
• Clear and effective communication of ideas and information both verbally and in writing.
• Computer skills: MS word, MS excel.
• Experience in handling office tasks and supporting administrative functions.
• Skilled in managing transactions and maintaining accurate cash records.
• Strong focus on accuracy and thoroughness in all tasks. Professional Experience
09/06/2023 -
09/12/2023
Cashier
Bluff Meat Supply
• Ensured accurate cash management and provided excellent customer service, resulting in a 95% customer satisfaction rate.
• Managed cash, credit, and debit transactions efficiently.
• Ensured the checkout area was tidy and organized, contributing to a pleasant shopping experience.
• Provided information and assistance to customers, enhancing their shopping experience.
24/11/2022 -
02/01/2023
General Worker
Bluff Meat Supply
• Stocked shelves and maintained store cleanliness, contributing to a 20% increase in store efficiency.
• Helped in receiving and organizing stock.
• Assisted in various tasks to ensure smooth store operations.
• Worked with colleagues to meet daily targets, enhancing team productivity.
.
.
21/04/2022 -
21/07/2022
Office Assistant
Khuluwa Credfix
• Managed files and handled correspondence, improving office organization and reducing document retrieval time by 30%.
• Coordinated and scheduled appointments for clients and staff.
• Monitored and ordered office supplies to ensure availability.
• Responded to customer inquiries via phone and email, providing timely and accurate information.
Education
• BA Industrial Sociology
University of Zululand,KwaDlangezwa Campus 202
• National senior certificate
Hope High School 2016
Languages
• English
• Isizulu
References
• Contact person: Doris Mahlawula – Khuluwa
• Position: HR Manager
• Contact details: 083-***-****
• Contact person: Samantha Smith – Bluff Meat Supply
• Position: Admin Manager
• Contact details: 072-***-****
Contact this candidate