A Full-Time Administrative Support

DANYEL LAFRENIERE

COLORADO SPRINGS, CO

727-***-**** - ********@*****.*** - Online Digital Resume

PROFESSIONAL SUMMARY

Seeking a part-time position to utilize my skill sets and experience. Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through medication administration. Positive and upbeat with excellent communication skills. Reliable Medical Support professional with 10.5 years of experience in Baycare. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Versatile experience in medical and administrative support. Accurately documenting patient health information and collecting vital signs. Efficiently schedules appointments.

SKILLS

Multitasking and Prioritization

Patient Relations

Cleaning and Organizing

Updating Medical Records

Examination Preparation

Decision Making

Coordinating Drug Refills

Appointment Scheduling

Clinical and Operational Judgement

Procedure Assistance

Clear Communication

Medication Administration

Treatment Room Preparation

Time Management

Completing Insurance Forms

Sanitizing and Cleaning

Patient Chart Tracking

Electronic Charting

Vitals Collection and Documentation

Standards Compliance

WORK HISTORY

09/2011 to Current Certified Clinical Medical Assistant Baycare Medical Group – Clearwater, FL

Documented vital signs and health history for patients in clinic and hospital environments.

Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Collected and documented patient medical information such as blood pressure and weight.

Called and faxed pharmacies to submit prescriptions and refills. Sanitized, restocked and organized exam rooms and medical equipment. Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Taught patients about medications, procedures and care plan instructions. Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Prepared and administered medications to alleviate patient symptoms. Performed clerical duties, such as word processing, data entry, answering phones and filing.

Collaborated with medical and administrative personnel to maintain patient- focused, engaging and compassionate environment.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.

01/2011 to Current Scheduler

Rose Radiology – Palm Harbor, FL

Receive incoming calls from patients and physician offices to schedule radiological procedures, such as MRI's, CT's, Ultrasounds, X-Rays, Epidurals, ect Direct contact with Technologists and Radiologists Work closely with Insurance Department.

09/2008 to 12/2010 Receptionist, Scheduler

WestCoast Endoscopy Center – Clearwater, FL

Insurance Verification

Scheduled patients for Upper Endoscopies and Colonoscopies Checked patients in upon their arrival, collected all demographic information, monies, medication, and any other important information pertaining to the procedure

Also performed insurance verification to determine what the patients financial responsibility would be for the procedure, and obtained authorizations Also responsible for notifying each patient of their financial responsibility. 04/2007 to 07/2008 Patient

Access Services/Largo Medical Center – Palm Harbor, Largo, FL Central Scheduling/Admitting/Insurance Verification Duties included, answered inbound calls from patients, Doctors, and Physicians offices to schedule appointments for Largo Medical Center Admitted patients into the hospital on a scheduled and emergency basis Entered all demographic information and verified insurance benefits Also collected monies due at the time of service.

01/2007 to 05/2007 National Executive

Personnel & Marketing Group – Largo, FL

07/2004 to 01/2006 Store Manager

Home Again Interiors – Madeira Beach, FL

Responsible for all daily store policies and procedures Accepted consignment furniture and home décor

Priced each item

Daily bookkeeping and cash drawer, bank deposits, and all account records Oversaw one part-time employee.

06/2002 to 10/2003 Medical Secretary

ImageCare Latham – Latham, NY

Checked in patients for radiology appointments

Entered all demographic information

Scheduled appointments with patients and Physician offices Direct contact with Radiology Technologists, Radiologists, and Physicians. EDUCATION

03/2015 CCMA Certification

National Healthcare Association- NHA

1998 GED

Ballston Spa High School

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