O H F

Michael E. Brown

San Francisco,CA.

Cellular 818-***-****

Summery of qualifications:

• Years of experience in corporate and small business environments as a Manager, Multi-unit Manager, Corporate Trainer, Consultant, Catering / Banquet sales and operations.

• Proven track record of increased sales, improved service and repeat clientele retention.

• Increased sales and marketing through Chamber of Commerce, community outreach and trade outs.

• Handled daily sales of $3000-$110,000, with labor cost at 23-28% and food cost of 28-32%.

• Successfully managed 15-150 staff members daily, with a hands on approach.

• Participated in the opening of 74 restaurants, from construction to remodels.

• Hands on experience with interviewing, hiring, training, managing, coaching and firing employees.

• Extremely proficient at training all positions of the F.O.H. staff, with successfully training over 1000 people.

• Experience with creating, maintaining and adjusting all F.O.H. schedules.

• Created, implemented and maintained side work duties for the F.O.H. staff.

• Hand on experience with all aspects of catering / banquet sales and execution of service.

• Experience with monthly and perpetual inventory systems.

• Highly effective at working as a cooperative team member or working alone.

• Proficient at the running of the dining roman making necessary adjustments.

• Created projected budgets and maintained current budgets.

• Floor plan set up and station / side work assignment experience.

• Knowledge of Serve Safe and OSHA practices and procedures.

• Complete understanding of all menu aspects, such as: preparation, presentation, portion and price.

• Proficient in using computer systems such as: Aloha, Micros, Maitre’d, Squirrel, POSiTouch, P.O.S., NCR and IBM.

• Great positive attitude, demeanor, energy level and stamina to keep up with the pace and demands of any shift.

• Experience with setting up vendor accounts and making payments within net parameters.

• Excellent in dealing with construction crews, adjusting blue prints, obtaining necessary permits, meeting all health codes and purchasing all restaurant materials.

• Experienced in working every F.O.H. and B.O.H. positions. Work experience:

• Assistant General Manager, North Beach Restaurant, San Francisco, CA. November 2022-January 2024

• Assistant General Manager, Al’s Place, San Francisco, May 2016- November 2022

• Manager, Scarpetta by Scott Contant at the Montage Hotel, Beverly Hills CA. March 2010-April 2016

• Banquet Manager / Captain, Wolfgang Puck, Beverly Hills, CA. June 2010-Current(on-call)

• Banquet Captain, Patina Group, Los Angeles, CA. August 2006-Current(on-call)

• Corporate FOH Training Manager, Charlie Brown’s Steakhouse, Woodland Hills, CA. June 1999-March 2010

• Corporate FOH Training Manager, The Red Onion, Woodland Hills CA. March 1986-June 1999

• Manager, Gladstone’s 4 Fish, Malibu and Universal City, CA. June 1984-March 1986 Education:

• BA Degree: Business major / Psychology minor, California State University Northridge, CA.

• Microcomputer Accounting Degree, Watterson College, Sherman Oaks, CA.

• “Sales on the Line” Communication Course by Sharon Drew Morgan, Taos, New Mexico

• Serve Safe Management Course, Server Safe Corp. Los Angeles, CA.

• TIPS Certified, Health Communications Inc., Arlington, VA.

• BarSmarts Certified Mixologist, Pernod Richard, USA

• Certified Bartender, International Bartenders Association, Los Angeles CA.

• Phlebotomist License, Lake View Medical Center, Lake View Terrace, CA.

• Presidential Clearance, CIA.

• L.A.P.D. Basic Training Graduate, Los Angeles, CA.

• Eagle Scout, Boy Scouts of America

• U.S.M.C. Devil Pup Graduate, San Diego, CA.

Other Skills:

• Restaurant Consultant. Training & Logistics Coordinator. Systems Analyst. Public Relations & Marketing. Mechanically inclined. First Aid and CPR Certified. Certified Life Guard & Camp Counselor. Speech & Debate team.

Contact this candidate