Customer Service Human Resource
Resume:
SARAH
ABOAGYE
***********@*****.***
AppleWay,Gaithersburg MD
Profile
OBJECTIVE
To obtain a position in a people-
oriented organization with challenging
environment, to achieve the corporate
goals and to maximize my skills and
experience with outstanding
communications skills whiles
motivating staff and meeting client
goals. Result oriented inventory
supervisor with over 3 years of
experience in customer service and
being a positive influence in
organizational growth. Was awarded
out of over 500 workers with the
highest number of satisfied clients
with problems solved in a day.
Possesses a positive mentality and an
outgoing personality as well as
specializing in maintaining efficiency.
Skills
Typing Skills Computer Skills
Communication Skills Good Customer
Service Skills Team Player Skills
Professional Experience
Madrag, Sales Associate/Processor
2023 – 2024 Catonsville, United States
Make sure all clothing's are censored.
Greet customers when entering or leaving
establishment.
Manage transactions with customers using cash
registers.
Scan goods and ensure pricing is accurate.
Collect payments whether in cash or credit.
Cross-sell products, make sales referrals and introduce new ones.
Resolve customer complaints, guide them, and provide relevant information.
Divine Unity Foods LLC, Cashier
2022 – 2023 Laurel, United States
Greet customers when entering or leaving
establishment.
Manage transactions with customers using cash
registers.
Scan goods and ensure pricing is accurate.
Collect payments whether in cash or credit.
Cross-sell products, make sales referrals and introduce new ones.
Resolve customer complaints, guide them and provide relevant information.
Keep reports of transactions
Maintain clean and tidy checkout areas.
MTN Ghana Ltd., Customer Service Representative
2015 – 2016 Accra, Ghana
To receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information.
Respond to customer inquiries via FreshDesk email and live chat
Handle customer inquiries and complaints
Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on
interactions
Develop and maintain a knowledge base of the evolving products and service
Courses
Business Administration, GIMPA
2017 – 2018 Accra, Ghana
Human Resource Management,
Central University College
2011 – 2015 Accra, Ghana
Education
BSC Human Resource,
Central University College
2011 – 2015 Accra, Ghana
Diploma in Business
Administration, GIMPA
2017 – 2018 Accra, Ghana
Nestle Ghana Limited,
Assistant Human Resource Manager
2013 – 2015 Accra, Ghana
Submits employee data reports by assembling,
preparing, and analyzing data.
Maintains employee information by entering and
updating employment and status-change data.
Provides secretarial support by entering,
formatting, and printing information.
Organizes work.
Answers the telephone, relays messages, and
maintains equipment and supplies.
Maintains employee confidence and protects
operations by keeping human resource information
confidential.
Maintains quality service by following organization standards.
Outdoor Living Gardens, Sales Associate/Cashier
2012 – 2013 Accra, Ghana
Report anything unusual or any major incidents to
management
Help organize back stock and perform inventory
counts
Process newly received shipments
Organize and replenish front stock and help
merchandise store
Maintain a clean and tidy work and retail space
Be enthusiastic and informative about all products Help create a positive environment for customers to shop and buy
Take direction from and report to assigned
supervisor
Work as a team to achieve sales goals
Languages
English, African(Twi)
References
Marnice Cromartie, Store Manager, Madrag
Gladys Forson, CEO, Outdoor Living Gardens
Grace Aku Avoke, Human Resource Manager,
Nestle Ghana Limited
Awards
Fastest Shipment Processor,
Regional Manager (Madrag)
Contact this candidate