Social Media Program Management

DEREK J. MARTIN

760-***-**** **********@*****.***

Professional Summary

A strategic thinker, business and leadership professional, effective communicator, and purposeful relationship-builder who is capable of creative problem-solving, developing agile business practices, and meeting business objectives. Enjoys adaptability and a challenging environment that fosters learning, growth, and impacting others through meaningful and influential work. Excellent negotiator with a strong background in organizational strategy, contract management, acquisitions & procurement, process improvement and project and program management. Expertise in remote workplace & culture consulting, strategy & governance road maps, leadership coaching, business and brand management, social media development & engagement, contract management, creative operations, growth & optimization efforts, risk management, change management, strategy planning & implementation and sustainable business initiatives in small startup businesses, mid-market enterprises and larger global organizations. Skill Highlights

• Procurement &

Acquisitions

• Project Management

• Stakeholder Engagement

• Program Management

• Sustainable Business

Initiatives

• Contract Lifecyle

Management

• Strategy Planning &

Implementation

• Consulting

• Risk Management

• Marketing

• Governance and Process

Improvement

• Documentation & Support

• Change Management

• Social Media

• Leadership

• Performance Coaching

Professional Experience

Program Manager, Business Institute Nov 2024 – Present National Defense Industrial Association (NDIA) Arlington, VA

• Spearheaded the management and delivery of high-quality training programs, enhancing professional development opportunities for defense industry professionals.

• Negotiated and secured contracts and partnerships, including drafting, reviewing and executing agreements to ensure compliance and operational efficiency, with universities and private training providers, increasing program outreach and revenue.

• Streamlined course offerings using participant feedback, boosting satisfaction rates, and aligning programs with member priorities.

• Led marketing strategy collaboration to amplify program visibility, driving a measurable increase in enrollment among key defense industry segments.

• Developed annual budgets and financial forecasts, ensuring program sustainability and strategic growth. Program Management Analyst (Contract) May 2024 – Oct 2024 Department of Defense – Defense Health Agency Bethesda, MD

• Provided leadership in deployment and tracking of resources, communication and coordination with sponsors and partners, organizational development, and operational effectiveness across business integration, performance planning and clinical operations.

• Delivered comprehensive program oversight, optimizing cost, schedule, and performance baselines, ensuring 15% improvement in project deliverables.

• Applied Lean Six Sigma techniques to streamline governance processes, reducing inefficiencies by 8% across operations and supported policy development, including SOPs, charters, and workgroup plans.

• Designed governance process maps to streamline cross-functional workflows and improve transparency. Project Manager (Freelance) Sep 2020 – May 2024

Self-employed Remote

• Delivered over 95-100% of successful projects on time and under budget by employing strategic planning and effective resource allocation and managing all aspects of project planning, execution, and quality control, leading to successful project outcomes per POs and SOW regulation.

• Strengthened client relationships through transparent communication and regular updates, achieving a 35% boost in repeat business.

• Directed projects, using strategy and roadmaps, with a clear focus on aligning activities and stakeholder goals with the organization’s mission and values, resulting in coherent and strategically beneficial project outcomes.

• Managed hiring practices and onboarding processes, by managing the entire recruitment lifecycle, from sourcing candidates to extending offers, ensuring the organization attracted and retained top talent efficiently.

• Mitigated risks and ensured regulatory compliance by negotiating, drafting, and managing contracts and NDAs effectively, using tools like DocuSign to streamline the process.

• Utilized various PM tools and matrixes (Asana, Wrike, ADKAR model, RACI matrix, Slack, Trello, Jira, Workday, Smartsheet, Jira, Dropbox, SharePoint, Salesforce, Microsoft Suites, Google Suites, and Outlook). Global Client Operations Specialist Jan 2018 – Aug 2020 NBCUniversal Centennial, CO

• Ensured on-time delivery of critical content (linear and video on demand) and contract migration projects, aligning with international programming timelines, by providing detailed insights through root cause analyses and collaborating on innovative solutions to work effort challenges.

• Created and enforced comprehensive SOPs, PEPs, and SLAs, achieving a 20-30% success rate in goal attainment, resulting in streamlined project execution and adherence to organizational standards.

• Monitored KPIs and provided actionable insights to drive continuous improvement and stakeholder satisfaction, increasing team efficiency by 70% and doubling annual revenue by 10%.

• Reduced operational risks by implementing effective monitoring and control processes, ensuring smooth project execution.

Production Coordinator April 2016 – Sep 2016

SDI Media Los Angeles, CA

• Maintained effective communication with stakeholders through weekly reports, leading to improved project transparency to support organizations values and mission, strategy goals and overall satisfaction.

• Boosted team productivity by 15-20% through meticulous delegation, organization and maintaining comprehensive project documentation, resulting in increased workflow optimization.

• Achieved 100% on-time delivery by managing concurrent tasks across 20+ or more contractors, vendors, and editors concurrently, ensuring high-quality outcomes. Supervisor Oct 2013 – Jan 2015

Costco Wholesale Corporation Carlsbad, CA

• Supervised shift operations and maintained member satisfaction, achieving an average daily revenue intake of over $600,000 over a fiscal year.

• Enhanced team performance through effective recruitment, mentoring, coaching, and training, achieving 20- 30% improvement in customer satisfaction metrics.

• Maintained a safe and compliant work environment by providing comprehensive safety training and regular HR check-ins, reducing incidents, and enhancing employee well-being.

• Resolved conflicts and provided mentorship to less experienced team members, ensuring smooth project execution, improved team dynamics and synergy.

Education

Masters, Environmental Protection & Management Sep 2017 University of Edinburgh Scotland, UK

Bachelor Business Administration & Management Dec 2015 University of New Mexico Albuquerque, NM

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