Customer Service Representative
Resume:
JAMELIA MARTIN
CUSTOMER SERVICE REPRESENTATIVE
P
E
*******.******@*****.***
A
Clinton, Maryland
W
www.Indeed.com
OBJECTIVE
EDUCATION
An astute and dedicated professional seeking a challenging position within the customer service field, which requires good communication, conflict resolution skills, technical skills and able to work on a team.
Prince George Community College
Largo, Maryland
Certification in Administrative Assistance
KEY SKILLS
CUSTOMER SERVICE
PROBLEM SOLVING
TIME MANAGEMENT
DEPENDAPLE
COMMUNICATION SKILLS
TYPING
COMPUTER SKILLS
FILING
MICROSOFT EXCEL
MICROSOFT WORD
MICROSOFT TEAMS
MICROSOFT OUTLOOK
AWARDS
CERTIFICATE
OF ACHIEVEMENT FOR AMAZING ADMINISTRATION (ROBERT HALF) – PRESENTED ON 4/24/24
EXPERIENCE
11/2024-Present
Customer Service Representative- Ashley Furniture Home Store
Resolve customer issues, answer phones, reply to customer/corporate/ delivery team/accounting emails, schedule furniture deliveries/pick-ups, process payments, cash handling, scanning/printing documents, entering customer information into the invoice system, printing and storing customer invoices in a secure place, organizing office space, making sure office supplies are stocked.
03/2023-11/2024
Front Desk Guest Guest Coordinator/Administrative Assistant - Robert Half Staffing Agency
Checked guests in, received and sent out mail, scanned mail, answered phones, provided printing services, assisted with billing, answered email requests, assisted with meetings/conferences set-up, used Microsoft Outlook and Teams to communicate with employees, and problem solving.
02/2023-06/2023
Front of House Client Coordinator (Key Holder)- Glosslab Nail Salon
Assisted clients and employees with services, checked clients in for appointments, set up nail stations for services, assisted clients with picking out the nail polish color(s), made sure all nail stations are cleaned and sanitized, made sure nail techs were following the correct procedures and steps for each service, communicated with clients via Glosslab’s Customer Communication application, communicated with the team via Slack application, resolved any issues with clients and nail techs, used the Glosslab POS system to check guests out for their services, opened and closed the shop.
12/2022-02/2023
Front Desk Patient Coordinator – Special Eye Care
Scheduled patients, confirmed patient appointments via phone, checked patients in for appointments, pulled vision/medical insurance benefits, created and printed out patient intake forms, answered patient/insurance phone calls/took messages, created physical patient files and digital patient files online, filed and pulled patients files when needed, collected patient copays, entered copay invoices Microsoft Excel.
09/2022-12/2022
Cashier/Customer Service Associate - CVS Health
Assisted customers to find items specific to their individual needs, organized and restocked merchandise, priced merchandise and checked customers out for purchases on POS system.
02/2021-09/2022
Beauty Advisor (Key Holder) – Sally Beauty Supply
Advised customers on what hair/skin/nail products/tools are best for specific needs, gave customers beauty advice, assisted customers and employees with any their individual concerns or issues, organized and restocked the merchandise in the store, completed inventory counts for merchandise, checked customer purchases out on POS system, made sure store is clean, opened and closed the store.
09/2021-07/2022
Data Entry Clerk - 3N Properties LLC
Entered client data/information into the company’s online system to create digital client profiles. Used Microsoft Excel to create spreadsheets for each day to record invoices, client data, vendor information, and office supply receipts.
LEADERSHIP
I am familiar with and have no problem with training and leading others to success. I want everyone to win!
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