Team Member Customer Service

Judy Rayburn

Duluth, GA ***** • 678-***-**** • ***********@*****.*** • WWW: Bold Profile

Professional Summary

Self-motivated, detail-oriented individual with exceptional interpersonal and communication skills. Known for a calm demeanor, integrity, and commitment to excellence in all endeavors. Dedicated and reliable team player with a sense of humor. Retired from meeting planning and currently seeking part-time work opportunities.

Skills

• Restaurant and POS systems

• Customer Service

• Event Planning

• Events Management

• Logistics

• Microsoft Office

Certifications and Licenses

• First Aid Certification

• CPR Certification

Work History

Child Care Assistant, 07/2024 to 10/2024

Legacy Academy Suwanee Dam – Suwanee, GA

• I provided after school care for pre-k through fourth graders. Team Member, 03/2024 to 07/2024

Chick-fil-A – Alpharetta, GA

Greeted and interacted with guests, cleaned dining room, refilled drinks, and restocked supply stations.

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Cashier/Team Member, 05/2023 to 02/2024

Firehouse Subs – Duluth, GA

• Greeted customers, took orders and payments, and handled dining room recovery

• During my tenure, employee tips and donations to first responders increased. Events Manager, 12/2013 to 03/2017

Benchmark360 – Atlanta, GA

• Planned logistical details for board meetings, special events, and annual/regional meetings.

• Made hotel reservations for attendees and assisted in online registration for events Conference Planning Manager, 09/2005 to 05/2011

Chickasaw Nation Industries at CDC – Atlanta, GA

When the CDC opened its' new Global Communications Center in 2005, I was responsible for assisting in creation of SOP documents, checklists, and policies relevant to booking meetings in the center and for general government usage of the facility

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Responsibilities included soliciting potential hotels, caterers, decorators/exhibit providers, transportation companies, interpreters, etc., to provide services for CDC clientele utilizing the facility.

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Additional responsibilities included booking and approving meetings/events space online via CDC's reservation system, answering questions from potential clientele, consulting with clients to be sure all elements were in place prior to meeting start date.

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• Ensured attendee security clearance was processed prior to the meeting. Worked with various CDC departments to setup audiovisual requirements and other technical details as required for each meeting.

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Provided guidance, suggestions, recommendations, and technical assistance to both clients and other planners in the department to ensure successful meetings.

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Meetings and Exhibits Manager, 01/2002 to 07/2002

Dempsey Management Services – Snellville, GA

Responsible for the planning and implementation of the annual conference and tradeshow for the American Fence Association.

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Attendance averaged 6,900 attendees and 700 exhibit booths. Made sure tradeshow ran smoothly and all exhibitors were in compliance with tradeshow regulations.

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Meeting Manager, 03/1999 to 12/2001

Barbara Hill Events (BHE) – Alpharetta, GA

Responsible for logistical support and project management for annual and regional conferences for BHE clients

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• Meetings ranged in size from150 -10,000 attendees

• Also worked here from July2004 - August2005

Conference Manager, 12/1991 to 03/1999

Institute of Industrial Engineers – Norcross, GA

• Responsible for the management and implementation of IIE's seminars and conferences

• Also worked here June2002 - July2004

Education

B.A.: Psychology

University of Georgia - Athens, GA

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