Product Owner

Nathanael Opoku-Amo

Product Manager

Smyrna, TN ************@*****.*** +1-615-***-****

Professional Summary

Results-oriented Product Manager with expertise in Agile methodologies and the Software Development Life Cycle (SDLC). Certified Agile Product Owner skilled in backlog prioritization, analytical skills, and attention to detail. Proven ability to define project scope, facilitate requirements gathering, and enhance stakeholder communication. Experienced in leading cross-functional teams to deliver software solutions that align with business objectives and user needs.

Technical Profile

Proficient in Software Development Life Cycle (SDLC) phases, with strong experience in User Acceptance Testing (UAT) and Agile methodologies, including Scrum practices.

Skilled in requirement management and documentation using tools such as JIRA, Rally, and HP Quality Center; adept at creating Software Requirements Specifications (SRS), Business Requirements Documents (BRD), and Functional Requirements Documents (FRD).

Strong expertise in data management and analysis, including Data Warehousing, Data Modeling, and SQL querying across RDBMS databases like Oracle, MySQL, and SQL Server.

Experienced in cloud services, particularly AWS, for deploying SaaS applications and managing Continuous Integration/Continuous Deployment (CI/CD) pipelines.

Knowledgeable in test automation and collaboration tools, enhancing team productivity and project delivery efficiency.

Objective

As a results-driven professional with extensive experience in Agile methodologies and product management, I seek a Product Manager role where I can leverage my skills in stakeholder collaboration and project delivery to drive product innovation and create exceptional value for users and the business. I am passionate about transforming ideas into successful products.

Employment History

CIGNA, Nashville, TN 09/2022 - 12/2024

Technical Product Owner & Senior Scrum Master

Defined the scope of Epics/features/stories based on PI Objectives and MVPs, ensuring alignment with business goals and stakeholder expectations.

Identified dependencies across teams and resources to facilitate effective project tracking and reporting in Jira, enhancing cross-functional collaboration.

Owned discovery efforts and coordinated objectives with the Business lead to align project deliverables with strategic initiatives, maintaining clear communication with the CTPO and Tech Delivery lead.

Conducted follow-ups to ensure closure of outstanding requirement questions for inclusion in Use cases, demonstrating strong analytical skills and attention to detail.

Scheduled, led, and facilitated effective scrum team meetings including iteration planning, daily stand-ups, and retrospectives, fostering a culture of continuous improvement and iterative planning.

Coordinated issue resolution and addressed risks proactively by escalating concerns as needed to facilitate timely decision-making and maintain project momentum.

Developed and implemented key metrics to measure/report project progress and value to stakeholders, enhancing transparency and accountability in project delivery.

Ensured necessary tools were set up for the team to improve effectiveness including software and collaboration tools, leveraging technology development best practices.

Communicated stakeholder goals and expected outcomes to the engineering team effectively, writing clear and concise definition of ready user stories and acceptance criteria.

Fostered trusted relationships between stakeholders and the technology team to establish a collaborative environment, enhancing stakeholder communication and project success.

Defined and validated system functionality from planning to delivery to ensure alignment with business requirements and user needs, demonstrating strong business analysis skills.

Maintained product technical roadmaps and prioritized work based on stakeholder priorities, ensuring alignment with both functional and non-functional requirements.

Utilized Agile Best Practices to enhance team performance and improve the overall development process.

Led backlog prioritization sessions to ensure alignment with strategic goals and maximize product value.

Implemented impediment mitigation strategies to enhance team productivity and project delivery timelines.

American Well (AMWELL) 01/2020 - 08/2022

Product Owner/ Scrum Master

Executed and participated in the creation of technical product roadmaps, ensuring alignment with strategic business objectives and stakeholder expectations.

Developed and shared deep product knowledge, enhancing collaboration with internal departments and improving overall team performance.

Documented and organized requirements for upcoming product releases, resulting in clearer communication and streamlined development processes.

Synthesized tone, language, and messaging in user-facing text, improving user engagement and satisfaction through effective communication.

Crafted internal and external communications around features, including release notes and user manuals, to enhance user understanding and product adoption.

Collaborated with the product management team on research, scoping, and requirements definition, contributing to successful product launches and timely delivery.

Managed communication of product initiatives both internally and externally, fostering transparency and alignment among stakeholders.

Maintained a product backlog according to business value or ROI using JIRA & Azure DevOps, optimizing prioritization and resource allocation for development efforts.

Curated user stories and bugs through collaboration with the development team and key stakeholders, ensuring that all user needs and technical requirements are addressed.

Bridged the gap between business requirements and technical approach, facilitating effective collaboration between technical delivery staff and business stakeholders.

Collaborated with a cross-functional team to produce solutions within defined timelines, demonstrating strong project management and teamwork skills.

Authored and refined features, enabler stories, and user stories, enhancing clarity and focus for development teams during sprint planning.

Utilized Agile methodologies to lead iterative planning sessions, improving team adaptability and responsiveness to changing project needs.

Conducted retrospectives to identify areas for improvement, fostering a culture of continuous learning and development within the team.

Applied analytical skills to assess stakeholder feedback, enabling evidence-based decision-making and prioritization of product features.

Anthem, Atlanta GA 10/2018 - 12/2019

Lead Business Analyst & Scrum Master

Analyzed the business needs of clients, resulting in tailored recommendations that effectively addressed their unique challenges.

Facilitated stakeholder collaboration, ensuring alignment and consensus on project objectives and outcomes.

Developed and implemented effective change control processes, enhancing the management of complex requirements and designs.

Created comprehensive software requirements artifacts, which streamlined communication and understanding across cross-functional teams.

Conducted extensive requirement analysis, identifying high-priority requirements that significantly improved project implementation timelines.

Validated technical designs against functional specifications, ensuring that the final product met all user requirements and expectations.

Coordinated UAT testing efforts, leading to successful usability testing and verification of application functionality.

Communicated complex information in an easily digestible manner, enhancing stakeholder understanding and engagement throughout the project lifecycle.

Utilized Agile methodologies for iterative planning, which improved project adaptability and responsiveness to changing business needs.

Engaged in backlog grooming sessions, prioritizing tasks to ensure efficient project progression and alignment with business goals.

Conducted retrospectives to identify areas for improvement, fostering a culture of continuous enhancement within the team.

Leveraged analytical skills to evaluate solution options, ensuring that business needs were met with the most effective strategies.

Utilized Jira for project tracking and management, improving transparency and accountability across the project team.

Facilitated review meetings to ensure compliance with contract specifications, contributing to successful project delivery and stakeholder satisfaction.

Implemented Agile Best Practices, enhancing team collaboration and efficiency throughout the project lifecycle.

Fanduel, New York NY Remote 06/2016 - 09/2018

Product Owner & Senior Scrum Master

Established and maintained domain expertise on the product, driving informed decision-making and innovative solutions to business problems.

Brought fresh ideas to the table, leveraging commercial understanding to generate innovative solutions and enhance business processes.

Served as an enabling force, guiding the business through effective and sustainable change during critical transitions.

Facilitated the smooth flow of value delivery, ensuring partners are guided throughout the SDLC to deliver high-quality changes.

Contributed to the internal FanDuel PO community, promoting industry best practices and fostering a culture of knowledge sharing and cross-skilling.

Acted as Scrum Master for multiple projects, coaching teams in following scrum practices to enhance productivity and collaboration.

Established and utilized a comprehensive project plan, effectively monitoring and reporting on project deliverables to stakeholders.

Coordinated in resolving issues and addressing risks, escalating concerns and facilitating decision-making to maintain project momentum.

Developed and implemented key metrics, measuring and reporting the progress and value of projects to stakeholders.

Conducted and facilitated scrum ceremonies, including Daily Standup, Grooming, Planning, Sprint Review, and Retrospectives to ensure team alignment.

Nurtured an environment for open communication, allowing project issues to be raised without fear of blame or judgment.

Collaborated with management to achieve efficiencies, implementing lessons learned across multiple projects for continuous improvement.

Worked with intra/inter-departmental Project Managers and Scrum Masters, facilitating dependencies to ensure project success.

Skills

Professional Skills: Software Development Life Cycle Agile Methodologies Scrum Practices User Acceptance Testing Business Process Modeling Gap Analysis Process Improvement Technical Requirements Data Warehousing Data Analysis Data Modeling Requirement Management Tools Business Modeling Tools CI/CD Stakeholder Management Requirements Scoping Functional Specifications Technical Designs Validation Project Deliverables Monitoring Metrics Development Backlog Grooming Business Analysis Jira Pharmacy Experience Prod Management Experience Test Automation Change Control Processes Agile Product Owner Certification Agile Development Process Backlog Prioritization Confluence Agile Best Practices Impediment Mitigation Iteration Planning Leadership Skills Product Management Release Planning Roadmap Development Software Product Management User Story Elaboration Wireframe Design

Technical Skills: Data Warehousing Data Analysis Data Modeling Test Automation CI/CD Requirement Management Tools Business Modeling Tools Technical Requirements Functional Specifications Technical Designs Validation

Soft Skills: Excellent Communication Interpersonal Skills Analytical Skills Documentation Skills Problem-Solving Innovative Solutions Conflict Resolution Communication Skills Presentation Skills Stakeholder Communication User Story Writing Team Standups Retrospectives Iterative Planning Attention to Detail Creative Thinking

Education

School: Landmark Metropolitan University

Degree: Bachelor of Science

Area(s) of Study: Computer Sciences. 2014

Certifications & Licenses

Certified Scrum Master (CSM)

Professional Scrum Product Owner (PSPO)

Languages

UML 2.0

HTML

XML

SQL

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