Patient Care Medical Receptionist

Margretta Keener **** Dewitt County Court Killeen,Texas Phone:601-***-**** *************@*****.***

Skilled medical receptionist with over 20 years of experience working within a clinical and hospitas site.

Experienced in all areas. enhancing the daily

operations of the unit floor to sustain optimal

performance bringing high quality care and

patient satisfaction. Exceptional administrative

and interpersonal skills with a willingness to

learn and grow.Desiring to advance in my

career by seeking a reputable healthcare

company that is family friendly and priority

is maximizing all of their resources to ensure

the best possible patient care for all.

Core Qualifications

●Customer Service Friendly

●Office Administration

●Patient Confidentiality

●Precision and Detail in Creating, Organizing, and Maintaining Patient Records

●Excellent Verbal and Nonverbal Communication Skills

●Asset in Sustaining a Healthy, Positive and Professional Work Environment

●Multitasker to Ensure Ease and Flow of Workday

My goal is to empower the staff and learn from each other in order to have a more supportative work place in order to provide a greater compassion of care.

Professional Experience

Certified Personal Care Technician 4/2011-Present

Methodist Charlton Medical Center Dallas, Texas

●Assist with various activities of daily living

●Enter patient information through Meditech

●Communicate with families, patients, and medical staff regarding patient’s health or any changes that occur

●Conduct hourly patient rounds to produce the highest level of patient care

●Collect, label, and deliver lab specimens in a timely manner to the specified lab

●Maintain a clean, well-stocked working environment

●Respond effectively in emergency situations and assists in the prevention of patient injury

Patient Sitter/Nursing Support 10/2010-3/2011

Methodist Charlton Medical Center Dallas, Texas

●Provided assistance and companionship to patients

●Facilitated activities to occupy patients

●Planned, prepared, and served meals based on specified diets

●Offered necessary support and assistance to medical staff and patients for optimal care

Medical Secretary Charlton Methodist Medical Center. 2012 to present: Job Role:

Communicate with clinical team regarding pending discharges and occupied or unoccupied bed status and bed tracking reports. Cordinate and assist in orientation of new secretaries. Maintain organization and cleanliness in and around centralized nurse station. Maintain PAR levels by ordering office,clinical,nutritional supplies as needed. Manage patient intercom system by answering call Bell in a timely manner and notify the appropriate clinical staff. Preform receptionist including but not limited to answering phone,recording complete messages,greeting patients/ visitors in a professional and timely manner providing general information and direction maintaining good communication with Doctors providing them with the proper tools and information to work with and keeping up with files. Responsible for preporation accuracy and completeness of reports and clinical packets.Transcribe physician orders accurately.Preform other duties as assigned 5/2004-10/2010

Collum and Carney Clinic Texarkana, Texas

●Scheduled patient appointments and arranged referrals

●Supported the physician’s staff by screening calls, receiving, recording, relaying messages, screening scheduled and unscheduled patients, and giving notification of scheduled patients and visitors

●Maintained office supplies inventory

●Verified patient insurance and collected payments through third-party billing

●Maintained patient confidence by keeping information records confidential

●Accurately followed the oral and written instructions of the physicians which resulted in positive outcomes

●Performed other pertinent duties as needed on a daily basis

Education and Certifications

High School Diploma, Arkansas Senior High School

Tecarkana,Arkansas 1979

Medical and Dental Assisting, November 2002

Certified Nurses Aide, March 2012

Medical Terminology, December 2013

PCT Phlebotomy Class, July 2015

CPR, July 2016

Current job: KISD School District

start date :November 20,2023

Job title: Neutrition worker,cashier

cook.

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