Data Analyst It Operations

Rickey Lee Erwin Jr.

***********@*****.*** 937-***-**** https://www.linkedin.com/in/rickeyerwin/

Address

Brookville

45309

OH

Profile

Results-oriented professional with a proven track record of optimizing team performance and implementing efficient support processes. Skilled in enhancing customer satisfaction through effective communication and innovative problem-solving techniques, particularly within data-intensive industries.

Areas of Expertise

Areas of Expertise

IT Operations Management

Strategic Planning & Execution

Risk Assessment & Mitigation

Data Analysis

Team Building & Leadership

Cross-functional Collaboration

KPI Development

Process Improvement

Warehouse Management Systems (WMS)

System Monitoring and Strategic Operations Planning

Proficient in Microsoft Office Suite

Career Experience

Witron Logistics Tipp City OH

Control Room Supervisor

2022 – present

Developed and implemented standards and best practices, increasing system efficiency and ensuring compliance with industry regulations.

Managed communications between the company and clients, providing detailed updates on system capabilities and handling escalated issues, resulting in improved client satisfaction.

Directed hardware updates and system monitoring initiatives, designing operational strategies that enhanced daily productivity and system reliability.

Coordinated staff tasks and project assignments, ensuring optimal coverage and continuous professional development.

Implemented new operational strategies and procedures, increasing department efficiency by 14% and facilitating smoother workflows.

Ensured continuous system operation through effective troubleshooting and maintenance of equipment, reducing downtime by 30%.

Witron Logistics Tipp City OH

Operations Supervisor

2020 – 2022

Fostered a collaborative environment, guiding team members towards achieving enhanced performance metrics and operational goals.

Proactively resolved problems and troubleshot issues, maintaining project timelines and quality standards without direct supervision.

Managed multiple projects and staff members, ensuring compliance with state and federal safety and employment guidelines.

Developed and maintained a work environment that aligned with company values and operational guidelines, overseeing team-building outings to enhance team cohesiveness.

Witron Logistics West Jefferson OH

Master Data Analyst

2019 – 2020

Developed and implemented standards and best practices, increasing system efficiency and ensuring compliance with industry regulations.

Oversaw the maintenance and setup of data for approximately 10,000 unique products, enhancing system accuracy and functionality by 25%.

Communicated product deficiencies to the customer to provide feedback on vendor efficiency

Created pivot tables and formula in excel, along with auto export features to process large amounts of data

Witron Logistics West Jefferson OH

Control Room Operator

2017 – 2019

Ensured continuous system operation through effective troubleshooting and maintenance of equipment, significantly reducing downtime.

Maintained compliance with national health and safety standards, implementing changes that improved system reliability and safety.

Demonstrated proficiency in a range of technical skills, including network infrastructure and Microsoft Office Suite, to support system operations.

Pizza Hut Huber Heights OH

Shift Supervisor

2011 – 2017

Led a team in a high-performance environment, implementing training programs that significantly improved operational outcomes.

Managed financial responsibilities including product accounting and order placement, ensuring accuracy and efficiency.

Promoted a team-friendly culture, adapting effectively to a multitasking environment, maintaining high levels of staff morale, and increasing customer satisfaction by 15%.

Certifications

Six Sigma White Belt

COMPTIA+

Other Skills

Other Skills

SQL

Power Query

Conflict Resolution

Kronos

Contact this candidate