Basic office skills, knowledge of Microsoft series, office machines

Marlana McClure

It’s all about others

Ada, OK

Authorized to work in the US for any employer

Work Experience

Registration Specialist

The Chickasaw Nation-Ada, OK

January 2022 to January 2025

Assist in maintain and maintain and processing voter registration applications.This position is responsible for scanning and filling voter documents, computer voter day and assist with other clerical duties as needed.

Job Functions:

To support the mission of the Chickasaw Nation to enhance the overall quality of life of the Chickasaw people.

It is the responsibility of ea h employee to attend any training required for the position or profession as determined by y his line of support or the executive leadership of the Chickasaw Nation.Also, it is the responsibility of those who supervise, manage, or otherwise lead employees (or teams) to insure that each employee receives all required training.

Screens and distributes applications and interdepartmental mail. Assist the Tribalregistar and the administrative assistant with voter registration and electoral procedures. Prepares various reports, mailings, and correspondence for signatures. Assist with planning, managing, and coordinating oaths of office and inauguration ceremonies. Responsible for full range of clerical support which includes filing, typing,, scanning documents and computes voter data.

Assist with scheduling meetings with the election commission. Responsible for p card transactions and monthly reports. A. Participate in tribal events, participate in workshops, training seminars, and the election process. Responsible for ensuring accuracy of data entry for files. All other duties as assigned.

Patient Access Representative

Mercy-Ada, OK

January 2021 to November 2021

Manage large amounts of inbound calls in a timely and professional manner. The Call Center Specialist will answer phone calls and ensure accurate scheduling of patients, forward notes to the nurses, and triage calls to forward to the appropriate discipline. The operator will maintain patient confidentiality and abide by Mercy policies and procedures.

• Schedule appointments

• Answer calls in a professional and courteous manner

• Directs calls as appropriate

• Take calls and provide accurate, satisfactory answers to questions and concerns, provide patient support, and deescalate dissatisfied patients

• Process payments

• Maintaining records and accounts

• Post daily payments

• Participate in agency-sponsored staff training events

• Protect the confidentiality of patients and their records at all times by complying with the clinic’s Patient Confidentiality and HIPAA policies and procedures

• Keep workspace neat and organized

• Maintain a professional demeanor

• Exhibits a positive attitude and a commitment to the mission of the organization

• Exhibits caring qualities consistent with values

• Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services

• Adhere to policy and procedure

• Addresses patient complaints as outlined in patient complaint resolution

• All other duties as assigned

Medical Support Technician Float

Chickasaw Nation Medical Center-Ada, OK

November 2017 to November 2020

• Interviews and determines the eligibility of patients seeking healthcare, who have not been treated at the facility. Obtain demographics and insurance information as well as Certificate of Indian Blood(CDIB) or other documentary proof of tribal membership according to the Indian Health Services and the Chickasaw Nation policy or online verification of Chickasaw enrollment is required.

• Collects third party recipient health cards for medical, vision, dental, pharmacy, and obtains appropriate authorization signatures to enable Chickasaw Nation Department of Health Business Office to bill for healthcare services provided from all alternative resources.

• Explains the program to beneficiaries, ie..why Medicare/Medicaid, or Private Insurances will be billed for the services they received within the CNM and that patient has no obligation for payment. Communicates the advantage of our health system billing the patient’s insurance from the patient’s standpoint as well as facility standpoint.

• Verifies eligibility of third party resources for department policies.

• Responsible for properly reactivating a retired/archived record.

• Floats work in different clinics, learning each clinic’s procedures and protocols to enable absent MST workload.

• Schedules new patient, referral and follow-up appointments, handles all cancellations as necessary for the clinic working in at the time as well as any letters to communicate appointment reminders.

• Provides routing slip as well as Medical Reconciliation list for patient upon check-in with nurse.

• Ability to maintain confidentiality of patient’s information and records per HIPPA guidelines.

• Serves in the capacity of a receptionist by greeting patients with a smite, courtesy and in a professional and prompt manner prior to obtaining all the information and documents required. Treats all patients with respect and maintains a cooperative attitude with other coworkers to facilitate quality patient care, demonstrates a positive attitude appropriate problem solving and communication skills.

• Provides front desk support, identifies third party resources and appropriate documents for the professional staff needed for visit. Knowledge of Vista, Moonwalk/PMAS, EHR/RPMS, OHCA to review for Medicaid, Relay Clearance for Medicare, Healthstream, MSDA CHEM WATCH, MAPPS Tribal Health Specialist

The Chickasaw Nation Department of Commerce/Tribal and Commercial Health-Stonewall, OK July 2015 to August 2017

• Provided assistance to the program manager

• Maintained files, logs and records

• Prepare correspondence and recurring letters, statements and memorandums to be mailed to patient and or providers.

• Negotiated discounts from billed amounts for the benefit of tribal members seeking assistance.

• Prepare check requests in accordance to program guidelines

• Notify customer of application determinations, approval or denials and amount of benefits available for care.

• Manages and processes data specific to program assigned, dental, medical, or durable medical equipment in the Chickasaw Nation Internet Quorum (PICNIC).

• Work directly with customers to resolve collection attempts by providers for delinquent accounts by proper and timely communications on payment status.

• Manage Daily functions to ensure the highest levels of customer service, access to service and quality of healthcare.

• Manage and patient appeal processes

• Develop and implement concurrent utilization, review activities within Tribal Health Programs.

• Work in conjunction with Purchased Preferred Care (Medi saw) and CDH, in regards to patient referrals.

• Provide assistance to patients in need of care.

• Interact and maintain professional working relationship with all other Chickasaw Nation programs.

• Maintaining strict confidence of all information received on the job.

• Works in multiple computer systems such as Electronic Health Record (EHR) and Chickasaw Nation Internet Quorum (PICNIC) with working experience of Microsoft Office (Word, Excel, Outlook, PowerPoint) Senior Site Cook

Chickasaw Nation Department of Community Service

December 2013 to July 2015

• Assisted senior site with efficient meal prepare for Division on Aging adults.

• Experience with inventory control and reorder from vendors.

• Knowledge of day to day operations of senior site and preparations.

• Extensive knowledge of kitchen equipment and sanitation guidelines.

• Ability to walk, lift, push, pull, carry, bend, kneel, and stand continuously

• Extensive knowledge of preparing various recipes by using proper ingredients.

• Ability to work cooperatively with staff and elders. Bedre Cafe Lead Food Clerk

The Chickasaw Nation Department of Commerce

July 2013 to November 2013

• Extensive knowledge of kitchen equipment and sanitation guidelines.

• Knowledge of preparing various recipes by using proper ingredients and with proper proportions.

• Ability to walk, lift, push, pull, carry, bend, kneel, and stand continuously.

• Extensive knowledge of health standards and procedures.

• Ability to work cooperatively with staff and customers in a professional manner.

• Ability to supervise, open, close cafe with register shift reports and make deposits. The Choctaw Nation

Retail Cashier

Travel Plaza

June 2010 to September 2012

• Handling cash, check, and credit/debit card transactions with customers.

• Issuing receipts and collecting/refunding payments to and from customers.

• Scanning goods and redeeming stamps and coupons

• Resolving customers complaints and assisting them in returning goods

• Keeping accurate and complete record of daily transactions and making deposits.

• Would efficiently assist deli department in preparing deli menu items. Surveillance Operator

The Choctaw Nation Casino

July 2006 to February 2008

• Experience in following procedures and protocol regarding gaming commission.

• Experience and knowledge with surveillance operations regard to detailed reports

• Timeline reporting

• Experience in surveilling employees and customers for security purposes. (Money drops, vault, money pool, machine locks, open and close and equipment failure) Education

High school diploma in General Studies

Coalgate High School - Coalgate, OK

August 2004 to December 2006

Some college in Business Management

February 2004 to August 2006

Skills

• Basic accounting skills

• HIPAA

• Medical Scheduling

• Customer Service

• CPT Coding

• Insurance Verification

• emailing

• Microsoft Office

• Computer skills (Microsoft Word

• Knowing resources and available programs within the nation

• Medical Billing

• Administrative Experience

• faxing

• Computer skills

• Scanning

• Medical Terminology

• Multitasking and performing well under pressure

• Insurance terminology

• Medical Coding

• filing

• Excel

• Business Management

• Medical Office Experience

• Communication skills

• Clerical experience

• Working with elders and children

• How to understand Medicare, Medicaid and private insurance

• Medical Receptionist

• CNIQ

• Office experience

• Working independently and/or team approach with a positive attitude

• Telephone Etiquette

• EHR-RPMS

• Medical Records

• ICD-10

• Data entry

• SAL Database

• E-Requester/Check requests.

• Surveillance

• Epic

Certifications and Licenses

Food Handler Certification

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