Sales Manager Team

Alena Paspelava

**** ***** ********* ***, *** Diego, CA 92111 619-***-****

***********@*****.***

Results-driven Sales Manager with extensive experience in leading and optimizing sales teams within the relocation industry. Proven expertise in team leadership, CRM optimization, sales process development, and customer relationship management. Adept at managing hiring, training, and performance management while continuously proposing strategies to scale business operations and drive growth Highly adaptive to change. Motivated and eager to succeed. Creative and enthusiastic. CORE COMPETENCIES

● Sales Team Leadership

● Process Improvement

● CRM Optimization

● Customer Relationship Management

● Recruitment and Training

● Data Management

● Strategic Management

● Commitment to Excellence

● Managing Performance

● Problem Solving

● Escalation Management

● Communication and Negotiation

● Policy and Procedure Development

EDUCATION

THE FOWLER COLLEGE OF BUSINESS ADMINISTRATION AT SAN DIEGO STATE UNIVERSITY B.S. Management Information Systems San Diego, CA 2018 Minor in Finance

WORK EXPERIENCE

Sales Manager San Diego, CA

Cali Moving and Storage April 2019 – Sept 2024

● Led and managed a high-performing sales team, consistently achieving and surpassing sales targets.

● Recruited, hired, trained, and managed sales staff; conducted regular performance evaluations and implemented a bonus structure to motivate and retain top talent.

● Conducted weekly meetings with the sales team to review progress, share insights, and strategize on closing deals.

● Developed and optimized sales processes by creating premade emails and text templates, improving team efficiency.

● Streamlined CRM processes, enhancing sales tracking and lead management to improve conversion rates.

● Designed and implemented optimized sales scripts, resulting in more effective sales calls and higher customer engagement.

● Created and enforced company policies and procedures, ensuring smooth sales operations and consistency.

● Managed relationships with lead providers to ensure high-quality leads were consistently generated for the sales team.

● Generated detailed performance and sales reports for leadership, providing key insights into team and company progress.

● Oversaw customer service and escalations, resolving client issues and ensuring exceptional service delivery.

● Proposed and implemented strategies for company growth, identifying new revenue streams and opportunities to scale operations effectively.

Project Manager San Diego, CA

Dissident Gym Wear Jan 2017 – Sept 2022

● Administered all projects from conceptualization to successful implementation.

● Designed project objectives and prepared efficient schedules to meet deadlines.

● Analyzed resource needs and developed cost estimates for project execution.

● Drafted comprehensive project proposals and recommended strategic changes for improvement.

● Ensured adherence to best practices for project implementation and delivery.

● Established an efficient private brand assortment of products for market competitiveness.

● Developed and maintained productive relationships with production teams, ensuring seamless operations.

● Designed effective pricing strategies and assisted in sourcing high-quality products.

● Prepared detailed product specifications, ensuring compliance with required quality standards.

● Conducted regular evaluations of collection availability on the website to optimize sales.

● Coordinated with warehouse services to resolve stock issues promptly. Intern San Diego, CA

JDP Capital Management Nov 2016 – May 2017

● Conducted research and built connections with over 100 potential investors, strengthening the firm’s network.

● Organized and maintained the investor database, ensuring accuracy and accessibility.

● Collaborated with the managing partner and analyst to collect, review, and analyze financial statements for long-term investments.

● Prepared presentations for prospective investors, showcasing strategic insights and opportunities. Case Manager San Diego, CA

National Leads Inc., Sept 2010 – Nov 2012

● Boosted company sales by 5% within four months through effective case management and process improvements.

● Managed case assignments, monitored progress, determined case resolutions, and prepared statistical reports.

● Accurately documented patient and doctor interactions in the company’s database and ensured proper submission of forms.

● Followed up with patients and doctors’ offices, facilitating timely delivery of medical equipment to meet patient needs.

ADDITIONAL

Software: MS Office Suite (Word, Excel, PowerPoint, Access, Project), SAP, Alice, Salesforce Programming Languages: SQL, HTML, CSS, Java

Language Proficiency: Native Belarusian and Russian

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