Case Manager Management

EVELENE LEE-COLE

Chicago, IL 773-***-**** ********@*****.***

PROGRAM CASE MANAGER

Experienced Program Supervisor with over 20 years of initiating and delivering sustained results in the field of Public Health and Social Services. Proficient in networking, analytical thinking and creative problem solving. Excel in time management, organizational skills, strategizing and leading cross-functional teams to bring about fundamental change and improvement in strategy, process and deliverables. PROFICIENCIES AND SKILLS

Domestic Violence Mental Health CPR Anti-Harassment and Discrimination Data-Driven Quality Improvement Family Case Management Training Family Case Management Coordinator Training Prenatal Education Curriculum Training PROFESSIONAL EXPERIENCE

CATHOLIC CHARITIES, Chicago, IL 1996 – Present

Large non-profit organization that provides assistance and services to those in need across Cook and Lake counties in Illinois.

Program Supervisor (2007 – Present)

Develop and implement new programming and protocols. Supervise and support a staff of 10 in implementing program and protocols.

• Facilitated staff meetings on a monthly basis for program input and collaboration of best practices and ongoing status of services.

• Documented and prepared qualitative summaries of program data for monthly and quarterly reports ensuring program compliance.

• Participated in staff and regional development meetings to stay abreast of and communicate up-to-date program developments for accurate implementing of services. Family Case Manager / Program Assistant (2007)

Responsible for medical case management with a 175-client caseload.

• Provided support and performed case reviews for various issues to ensure that records were in compliance according to Illinois Department of Human Services (IDHS) contract and funding.

• Monitored/tracked clients progress in compliance with individualized instructions, standards and protocols.

• Collaborated with key partners in the development of plans of care on an ongoing basis.

• Participated in quality improvement projects that maximized resources and strengthened the implementation of care plans.

Teen Parent Services – IDHS (2004 – 2006)

Case manager responsible for monitoring activities, health assessments and service referrals working with a caseload of 50 teens, along with providing administrative support in fulfillment of Illinois Department of Illinois Services contract.

• Collaborated with community to develop partnership and outreach opportunities and awareness of services for teens.

• Coordinated day-to-day schedule for projects and activities utilized by teens in compliance with program goals.

• Conducted health assessments and provided ongoing follow-up on referrals in compliance with established wellness goals and plans.

• Monitored teen’s school attendance to ensure completion of established educational plans. EVELENE LEE-COLE, Page Two

• Conducted in-school and home visits to assess environmental and safety of the teens’ monthly.

• Compiled, verified and submitted monthly and quarterly reports for every component of services provided in a timely manner.

• Provided and updated attendance, home visits, program completions, in-take, care plans, goals, referrals and other resources to ensure utilization of resources and consistently meeting program outcomes.

• Facilitated parenting, budgeting, CPR, self-care, domestic violence, pre-natal and birthing and breastfeeding plans on a monthly basis to empower self-sufficiency and self-advocacy. Case Manager Assistant (1996 – 2004)

Responsible for supporting case activities, projects and data management.

• Identified new clients and community partners for the program on an ongoing basis.

• Conducted home visits to confirm status of clients served.

• Documented program activities in accordance with standards and organizational protocols. EDUCATION AND CERTIFICATIONS

Bachelor of Arts (BA), Sociology, Chicago State University, Chicago, IL Certification, Cornerstone Data Management, Cornerstone Data Training Center, Chicago, IL Ongoing Professional Development, Provided by Catholic Charities Cyber Security Training

Sexual Harassment and Abusive Conduct Prevention

Bystander Intervention

Workplace Safety: Violence Prevention

Ethics and Whistleblower Policy Training

De-escalation Training

Ages and Stages Development Training

Mandated Reporter

AWARDS

Distinguished Leadership in the Community, Far South Chicago Coalition, Chicago, IL, 2019 Humanitarian Award, Far South Chicago Coalition, Chicago, IL, 2018 VOLUNTEER ACTIVITES

Body of Christ Deliverance Ministries, Chicago, IL Food Pantry, clothing drive, feed the homeless, assist seniors with shopping, prepare meals, pay bills

Contact this candidate