Sales Representative In-Store
Resume:
Wei Zheng
Beaumont, CA *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Representative
Bloomingdales- Costa Mesa
Estee Lauder
April-2023 to Present
•Put customers quickly at ease, online and in-store; immediately connect with customers to build comfort and trust.
•Is an expert on product and style and builds each sale with a confident fashion voice.
•Actively uses styling and selling technology to deliver the customer experience and drive sales.
•Uses outreach tools to connect and build relationships, inspiring repeat purchases and building a personal clientele.
•Has flexibility to manage customer interactions and ability to balance multiple online platforms.
•Sells the Bloomingdale's Loyalist program as the best way to shop at Bloomingdale's.
•Maintains positive working relationships throughout the company.
•Create an in-store and online experience that is easy, seamless and fun through the greeting and engaging all customers and by providing a genuine and friendly interaction.
•Drive sales with in-store and online clients by embracing and being proficient with technology.
Participate in the merchandising and operational requirements of the role.
Beauty Counter Manager Dior
Nordstrom - Arcadia, CA
February 2020 to January-2023
• Set and achieve sales goals
• Provide honest and confident feedback to customers about style and fit
• Build lasting relationships with customers
• Grow sales by opening new Nordstrom Rewards program accounts
• Work with the team to keep the department “runway ready,” which means stocking, re-merchandising,
display, price markdowns, merchandise transfers and light cleaning
Key Holder/Sales Associate
Sales representative
Ralph Lauren - Beverly Hills, CA
April 2016 to January 2020
• Utilize an elevated level of sales and service to maximize sales performance and meet sales goals
• Provide personalized attention to all clients by informing them of specific products suited for them
• Create an inspiring, productive and easy shopping experience for all customers
• Provide clients and team information on fashion trends and season must haves
• Demonstrate an in-depth knowledge of all merchandise
• Provide excellent customer service during and after a sale
• Maintain a keen interest in the fashion industry and market trends
• Builds and maintains repeat clientele; utilizes client book
• Uphold merchandising standards
• Assist in the maintenance of all inventory - partner with Store Manager on customer needs and requests
• Participate in all relevant trainings and development seminars, programs and meetings as directed by
store management
• Cultivate client relationships using mail, e-mail, telephone, texting and face to face communication
• Partner with Store Management to create and drive traffic to store events
Sales representative
Verity wireless - Arcadia, CA
January 2014 to January 2016
• Helping customers pick up right where they left off in their shopping journey, whether online, through
Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology
in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that
keep our customers connected to the people and lifestyle they love, including anything from unique
accessories to up and coming Internet of Things (IOT) devices.
• Guide your customers through their purchasing experience thoughtful questions, informative answers
and sharing your expertise.
• Approaching service and sales needs with patience, honesty and empathy.
Store Supervisor
LVMH Group - Shanghai
March 2009 to December 2013
Working with the Boutique Manager and/or Assistant Manager, the Sales Supervisor, RTW is responsible
for assisting with the day-to-day management of the boutique and the achievement of sales goals for
the ready-
to-wear product category. The Sales Supervisor, RTW ensures the highest level of customer service in line
with Christian Dior expectations:
Education
Bachelor's in management
East China Normal University - Shanghai, CN
Skills
• RETAIL
• Makeup Application
• Retail Management
• Management
• Sales
• Customer service
• Retail sales
• Store Management Experience
• Business Development
Languages
• English - Fluent
• Mandarin - Native Speak
Additional Information
Contact this candidate