High School Front Desk
Resume:
L A D I A MOND OW T O S T O N
C U S T O M E R S E R V I C E
C O N T A C T
************@*****.***
Parkdale,Ark
HAMBURG HIGH SCHOOL
HIgh school diploma
GPA; 3.7
E D U C A T I O N
S K I L L S
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Proficient in Excel & Word
Scheduling and Planning
English: Fluent
L A N G U A G E S
P R O F I L E S U MMARY
Adept at enhancing customer experiences and streamlining operations, I excelled at Lousiana Eye and Laser by leveraging skills in scheduling appointments and customer interaction. At Platinum Beauty, I significantly improved complaint resolution efficiency, showcasing my proficiency in correspondence drafting and call forwarding. My blend of hard and soft skills drives operational excellence and customer satisfaction.
WORK E X P E R I E N C E
Lousiana Eye and Laser 2023- PRESENT
Front Desk Receptionist
Platinum Beauty 2021-2024
Assistant Manager
Med Cenctrics 2022-2023
Patient Scheduler
Provided a high level of customer service to all clients. Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
Established and maintained good communications with personnel and clientele.
Answered questions about company location and hours of operation.
Resolved customer complaints efficiently while maintaining excellent customer service.
Assisted customers with product selection, pricing, payment options and returns and exchanges.
Managed all customer inquiries and complaints in a professional and timely manner.
Performed regular audits of merchandise displays and stock levels. Identified areas where processes could be improved or streamlined for greater efficiency.
Demonstrated proficiency in operating various computer software programs for scheduling purposes.
Responded quickly and effectively to urgent requests from patients or medical personnel.
Ensured that all appointment times were accurately recorded in the system.
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