Customer Service Supply Chain

Eric Marshall Shannon

COLUMBIA, SC ***** • 803-***-**** • *********@*****.***

Professional Summary

Established and results driven professional with multiple years of experience providing outstanding customer service. Seeking a position that provides growth and allows to showcase high-level of professionalism, commitment to excellence, ability to communicate and work with management staff. Ability Summary Consistently recognized by colleagues for exceptional talents with needs analysis and problem resolution in fast paced environments. Knowledgeable of business analysis and management principles involved with Federal Government and Technology industries. Knowledgeable of Microsoft Office applications: Word, Excel and Power Point.

Skills

•Payroll Administration and Timekeeping

•Purchasing Leadership

•Administrative Management

•Diploma in Operations and Supply Management

•Administrative Support Certified

•Customer Service Management

•Global Supply Chain Management Certified

Work History

Co-Owner/Operator, 05/2013 to Current

GIGI's Unique Designs Photography – Columbia, SC

•Managed day-to-day business operations.

•Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

•Enhanced operational efficiency and productivity by managing budgets, accounts and costs using Quick books.

•Generated revenues yearly and effectively capitalized on industry growth.

•Provided exceptional customer service to customers, increasing customer loyalty 100%.

Financial Accounts Technician, 11/2017 to Current

Veteran Affairs Regional Office – Columbia, SC

•Collaborated with HR and timekeepers to ensure employees hours worked, OT, or anytime used for time off is correctly submitted into system to ensure all timecards are accurate

•Input work tickets for employees with any debt issue or to re-establish access to any system needed to perform job duties

•Reported in-coming new employees and out- processed employees who are retiring, terminated, or resigned from regional office

•Insured bank account information, tax withholdings, health insurance information are accurate for employee's paychecks and deductions are properly applied without interruption

•Prepared monthly, bi-monthly, quarterly and weekly financial reports for management and HR

•Taught financial payroll briefings to new VA employees coming to RO and explained payroll procedures.

•Monitored over 700 employees pay while handling day-to-day accounting processes and financial accuracy

Legal Administrative Specialist, 04/2009 to 11/2017

Veteran Affairs Regional Office – Columbia, SC

•Addressed callers, their dependents, and beneficiaries via telephone regarding full array of benefits available through

•Department of Veteran Affairs

•Also, non-VA benefits available through other service organizations concerned with

•Veterans and their families

•Outlined programs that includes, but are not limited to compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations and assistance programs

•Clarified with caller on results of research

•Explained types of documents necessary to facilitate timely processing of claims and provides assistance in obtaining and completing such documents and forms with accordance to type of claim being submitted.

•Addressed 50-70 callers daily.

Education

Bachelors of Science Degree: Business Administration, 12/2008

Limestone University - Columbia SC

GPA: 3.5 Cum Laude Honor Roll Student Fall 2006, Spring 2007, Fall 2008.

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