Office Manager Customer Service

Betty Coulson

*****************@*****.*** SANDY, OR, US 503-***-****

WORK HISTORY

Office Manager (Management) at First impressions painting February 1998 - February 2020 (22.5 Years)

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. Interpret and communicate work procedures and company policies to staff. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Develop or update procedures, policies, or standards. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Keep informed of provisions of labor-management agreements and their effects on departmental operations.

Develop work schedules according to budgets and workloads. Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Arrange for necessary maintenance or repair work.

Compute figures such as balances, totals, or commissions. Coordinate activities with other supervisory personnel or with other work units or departments. Train or instruct employees in job duties or company policies or arrange for training to be provided.

Monitor inventory levels and requisition or purchase supplies as needed. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

EDUCATION

Arizona State University -

Graduated 1998-01-01

Associate s of business administration accounting

SKILLS

Billing, 20 years

Customer Service, 20 years

Data Entry, 20 years

Spanish, 20 years

Painting, 20 years

Quickbooks Pro, 20 years

Social Media, 20 years

Scheduling, 20 years

Filing, 20 years

Administration, 20 years

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