Customer Service Direct Mail
Resume:
Lori Lampkins
*** ******** ****** #* ******* tn *8018
**************@*****.***
Objective
I need a position that uses my writing skills, experience and enables me to make a positive contribution. I have the ability to operate a computer and have over 20 years’ worth retail experience and supervisor experience.
Skills and Abilities
Writing Skills
Wrote creative copy for catalogs, brochures and other direct mail projects.
Researched and conceived newsletter articles.
Produced variety of business materials, including: letters, reports, proposals and forms.
Formulated employee policy manuals and job descriptions.
Composed essays using APA or MLA format.
Proof read and edited all referenced written materials.
Business Skills
Designed, developed and implemented marketing and sales campaigns, fundraisers, employee incentive programs and contests.
Evaluated target markets and proposed marketing strategies.
Managed all phases of direct mail projects; monitored production teams; recruited and guided vendors; oversaw print operations and coordinated mailing process.
Communication Skills
Promoted products and services; generated leads and initiated sales.
Established and improved client communications; maintained ongoing relationships.
Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts.
Conducted surveys and analyzed results.
Coordinated, planned and contributed at trade shows and special events.
Served as representative and liaison.
Business Administrative and Management Skills
Hired, trained, coached, supervised and evaluated staff members.
Led teams; chaired committees; initiated volunteer events and activities.
Reviewed and analyzed applications and documents; expedited materials; evaluated and audited data.
Education and Training
High School Booker T. Washington High School
Graduated May 1985 GPA: 3.8
University of Memphis
B.A. Sociology
Graduated May 1999
GPA 3.75
Continuing Education
Colorado Technical University-Master Degree Program
Communication Skills; Sale Skills; Team Leadership; Diversity Workshop; Management Skills; Conflict Management; Organizational Skills; Microsoft; Lotus Notes
Employment
The Fresh Market-Supervisor 2010-Until Now
Target-Set Ad 2008-2010
Trusty Snacks-Warehouse 2003-2007
The Home Depot- Supervisor 1999-2003
References Available Upon Request
Contact this candidate