Customer Service Sales Associate

KH

KAYLA HODGE

**************@*****.*** 267-***-**** Philadelphia, PA

Motivated professional with experience in customer service, sales, and cosmetology. Skilled in building relationships, meeting sales goals, and delivering personalized recommendations. Passionate about helping customers feel confident and creating positive shopping experiences.

Customer service

Communication skills

Time management

Problem Resolution

Organizational Skills

Adaptability

Teamwork

Building rapport

Problem-solving

Excellent people skills

Service oriented

Cash handling

Store opening and closing

Customer needs assessment

Nordstrom King of Prussia, PA

Seasonal Fragrance Sales Associate

11/2024 - 01/2025

Helped customers pick out fragrances they'd love by listening to what they were looking for

Explained different scents and brands to make shopping fun and easy Hit sales goals by suggesting extra products and giving great service Built good relationships with customers so they'd want to come back Made sure the displays were neat, stocked, and looked nice Worked with my team to keep everything running smoothly Handled purchases and returns quickly and without any issues Indulge Hair Salon Philadelphia, PA

Assistant stylist/Receptionist

02/2023 - 08/2024

Provided shampooing and conditioning services to prepare clients for styling

Applied hair coloring techniques, ensuring consistent and desired results Maintained a clean and organized salon environment at all times Answered phone calls and efficiently scheduled client appointments Restocked salon products as needed to ensure availability Processed client transactions accurately and efficiently PS Salon & Spa Philadelphia, PA

Cosmetologist

01/2023 - 03/2023

Conducted client consultations to determine service needs and preferences Performed haircuts, styling, and coloring

Administered shampooing, conditioning, and scalp treatments Provided skincare services, including facials

Executed waxing and hair removal with attention to client comfort Recommended and sold hair and skincare products

Maintained salon cleanliness and managed inventory Scheduled and managed client appointments efficiently Summary

Skills

Experience

Evolve Beauty Salon Philadelphia, PA

Receptionist/Assistant stylist

04/2022 - 02/2023

Welcomed clients warmly and ensured a positive salon experience Maintained cleanliness and organization of the salon to uphold professional standards

Scheduled and managed client appointments, optimizing salon operations Adhered to the salon's daily schedule to ensure efficient time management Provided shampooing and conditioning services to clients, preparing them for styling

Assisted with precision haircuts, following client preferences and salon guidelines

Applied hair coloring techniques, ensuring consistency and client satisfaction

Events By Tonya Jane Philadelphia, PA

Event Staff Member

01/2021 - 03/2022

Organized and stocked supplies to ensure efficient event setup Assisted in designing and decorating events according to client specifications

Coordinated and managed event schedules to ensure smooth operations Collaborated in the creation and assembly of customized centerpieces for clients

Macy's Philadelphia, PA

Sales Associate

02/2020 - 06/2020

Operated point-of-sale systems to process transactions accurately Interacted with customers during purchases to ensure a positive shopping experience

Managed payments and handled merchandise in compliance with company policies

Promoted and upsold products to enhance customer satisfaction and drive sales

Maintained cleanliness of store environment including floors, windows, displays.

Burlinton Coat Factory Philadelphia, PA

Cashier

10/2019 - 02/2020

Processed customer transactions efficiently and accurately at the point of sale

Verified cash drawer balances to ensure accurate financial reporting Distributed store loyalty cards and explained associated benefits to customers

Engaged with customers to provide assistance, answer inquiries, and enhance their shopping experience

Rolling Thunder Skating Center

Philadelphia, PA

Staff member

05/2017 - 09/2017

Assisted customers with skate fittings and rentals

Maintained and prepared skating surfaces to ensure optimal conditions Operated amusement rides and monitored safety protocols to ensure a secure environment for customers

Provided food service to customers, ensuring quality and adherence to health standards

Empire Beauty School Philadelphia, PA

Cosmetology Diploma in Cosmetology

07/2022

Franklin Towne Charter High School Philadelphia, PA High School Diploma

06/2019

Education and Training

Community College of Philadelphia Philadelphia, PA Some College (No Degree) in Business

Cosmetology License

Certifications

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