Customer Care Data Entry

PERSONAL DETAILS

Name: UMUTONI Philomene

Sex: Female

Cell: +250-*********

Email: ************@*****.***

PROFILE STATEMENT

I possess an in-depth understanding of relevant work procedures and techniques required. I have reliable etiquette work principles, techniques and practices and their application to adverse work situations, group work, and community issues. I am easy going by nature and able to get along with both colleagues and senior managers. I am currently looking to further my career by looking for a suitable position with a progressive employer.

KEY ACHIEVEMENTS

Advanced Diploma by Information and Technology in 2016 and completed in 2019

Trainer at MTN center Gasabo District, Also helped in conducting training of personnel as part of capacity building in customer care services

I worked with national institute of statistics of Rwanda in the act of Rwanda population and housing census 2022

I worked in AEE ubaka ejo as a mentor to the person who has aids and the poor people

KEY COMPETENCES

Good Computer skills

Good interpersonal skills. I am an open and effective communicator

I am a very reliable and dependable person

Ability to create and maintain a good working relationship and deal with a wide range of external parties.

Highly committed and result oriented

EDUCATION

2016-2019 IPRC Kigali – Advanced Diploma.

EMPLOYMENT

Date: November 2015 – Dec. 2017

Position: Data entries

Employment: PSI and National Institute of Statistics of Rwanda

Duties:

My role was to collect and input date relating to macroeconomic variable.

Prepare, compile and sort documents for data entry

Check source documents for accuracy

Verify data and correct data where necessary

Obtain further information for incomplete documents

Update data and delete unnecessary files

Combine and rearrange data from source documents where required

Enter data from source documents into prescribed computer database, files and forms

Transcribe information into required electronic format

Scan documents into document management systems or databases

Check completed work for accuracy

Store completed documents in designated locations

Maintain logbooks or records of activities and tasks

Respond to requests for information and access relevant files

Print information when required.

Comply with data integrity and security policies.

Risk analysis

PROFESSIONAL TRAINING

Data collection in PSI Rwanda in 2015

Ruliba clay limited.

Mandela Training Center at Bugesera District.

Rwanda Military Hospital

LANGUGAGES

French - very good reading, writing and speaking English - very good reading, writing and speaking Swahili - very good reading, writing and speaking Kinyarwanda - very good reading, writing and speaking

COMPUTER LITERACY

Intermediate knowledge of MS Word, Excel and PowerPoint

ISEMS

REFERENCES

Name Captain. Mujaribu diogene

Position self employed

Contact No +250-*********

Name Nobel NKUSI

RANK Supernatant of Police (SP)

Position Director of Inspection in private Security Company

Employer Rwanda National Police

Contact No +250-*********

Name HABIYAREMYE Joseph

Position Head of department

Employer IPRC-KIGALI

Contact No +250*********

Contact this candidate