Business Systems Analyst/Product Owner

Niti Bassi Bechard

Process Architect Mobile: 901-***-****

Email: ***********@*****.***

San Francisco, Calfornia

Summary

I am a Product Owner, Business Systems Analyst, and Process Improvement Manager with a keen eye for detail and a commitment to thorough analysis. Skilled in bridging the gap between business users and IT professionals, I understand that effective documentation often requires investigative problem-solving. I have extensive experience in requirements gathering, testing, and project management, ensuring solutions align with business needs. My expertise spans projects of all sizes, from multi-million-dollar initiatives to fast-paced, short- term engagements, allowing me to adapt to varying scopes and complexities while driving successful outcomes. Highlights

S t r a t e g i c L e a d e r s h i p & M e n t o r i n g Throughout my career, I have embraced strategic leadership by fostering talent development while driving organizational success. I actively mentored process architects, guiding them in structuring user stories and defining acceptance criteria— enhancing both their skills and the overall efficiency of our processes at NetApp. I identified and nurtured high-potential talent, successfully mentoring a junior BA into a lead analyst role, reinforcing my ability to cultivate future leaders at Sedgwick. I strategically adapted to both Scrum Master, Product Owner and Project Manager roles, ensuring project continuity and alignment with business objectives at ServiceMaster and TopRx. My leadership philosophy centers on empowering teams, optimizing processes, and delivering sustainable success. P r o c e s s O p t i m i z a t i o n & I n n o v a t i o n I have a proven track record of driving process optimization and innovation to enhance efficiency and reduce costs. At TopRx, I proactively developed automated workflow solutions that streamlined a dozen manual processes, significantly reducing labor-intensive tasks. At NetApp, I analyzed and refined Go-To-Market Operations processes, enhancing overall operational efficiency. At Meta, I led initiatives to implement and optimize back-office systems across Global Security, demonstrating my ability to identify inefficiencies and deliver impactful solutions. My commitment to continuous improvement has consistently resulted in measurable gains in productivity and operational effectiveness. C r o s s - f u n c t i o n a l C o l l a b o r a t i o n & S t a k e h o l d e r M a n a g e m e n t I excel at fostering cross-functional collaboration and managing diverse stakeholder relationships to drive successful outcomes. At NetApp, I partnered with Business Systems Analysts, Process Architects, and IT Architects and various stakeholders to align business needs with technical solutions. At Wells Fargo, I coordinated with product owners, design teams, and content management teams to transform their corporate website, ensuring a seamless and user-centric experience. At ServiceMaster, I represented business users in vendor negotiations, balancing advocacy for business needs with maintaining strong vendor partnerships. My ability to bridge the gap between technical and business stakeholders ensures alignment, fosters cooperation, and drives shared success. T e c h n i c a l A d a p t a b i l i t y & S y s t e m s I n t e g r a t i o n E x p e r t i s e I have consistently demonstrated technical adaptability and system integration expertise across a wide range of platforms, including Salesforce CRM, SharePoint, Oracle CPQ, Power Apps, ERP systems, and custom applications. At TopRx, I led complex ERP system modifications and managed SharePoint migration efforts, ensuring seamless transitions and enhanced functionality. At Meta, I worked with multiple back-office systems, including Power Apps and Asana, optimizing integrations to improve operational efficiency. My ability to navigate diverse technical environments, combined with strong business acumen, enables me to assess system changes holistically—making me particularly effective in roles requiring both technical understanding and business insight.

Work Experience

NetApp – Sr. Business Analyst, Commerce (Quote to Cash) 11/2023 – present

• Analyzed and redefined Quote-to-Cash workflows, approvals, and order management.

• Defined business requirements and acceptance criteria for multiple features supporting the implementation of the Quote-to-Cash tool.

• Actively participated in design discussions for multiple features, collaborating with business stakeholders, IT architecture teams, change management, Business Systems Analysts (BSAs), and process architects to ensure comprehensive and effective solutions.

• Worked closely with Salesforce process architects and BSAs to develop robust requirements for multiple features ensuring all business needs were thoroughly addressed.

• Extensively worked on Salesforce CRM to define requirements for CPQ features, ensuring accurate workflow mapping and comprehensive coverage of all scenarios throughout the quote lifecycle within the system.

• Reviewed test scripts for accuracy and completeness.

• Conduct E2E and system testing, ensuring high-quality feature deployment with minimal business disruption. NetApp – Business Process Analyst 11/2022 – 11/2023

• Served as a subject matter expert and led the testing effort for the Prebuilds feature.

• Developed both the current (as-is) and future (to-be) process flows and streamlined processes for multiple Quoting and GTM processes.

• Led the implementation of ServiceNow as a knowledge base tool for Sales Delivery teams, streamlining process documentation and accessibility.

• Supported the process team in various domains, including data quality improvement, project management, and general mentoring of management-level personnel

Meta – Business Process Analyst 3/2022 – 11/2022

• Designed several processes and wrote Standard Operating Procedures for them at the Global Security Business Excellence division.

• Led process improvement initiative across Global Security Business Excellence to streamline the nuances different teams face in their day-to-day work to remove the opportunities of them becoming non-conforming in the near future. This monitoring effort helps in annual ISO re-certification.

• Proactively improved the Sureview Management System, the work logging platform used across Meta’s Global Security division. Led efforts to correct metrics, refine categorization, and develop a comprehensive user guide and FAQ, ensuring clarity and ease of use. These enhancements streamlined the logging process, reducing entry time by 50% and significantly boosting team productivity.

• Led and supported several efforts across the organization to implement and improve back office systems used by Global Security, such as Share Point, Power Apps, Asana, and Mural.

• Lead project to prepare the Product Security team for ISO certification.

• Authored a framework for handling intake requests from dozens of program managers across the Global Security, Investigations, and Intelligence (GSII) division.

Wells Fargo – Digital Consultant 7/2021 – 3/2022

• Wrote user stories and supported development effort to transform corporate website consisting of over 4000 web pages into a mobile friendly user experience.

• Worked closely with the Product owner, design and content management team to define the acceptance criteria in the BDD format.

Sedgwick – IT System Analyst Specialist Senior 7/2019 – 11/2019

• Gathered requirements for a major client (Walmart) and their custom solutions, and provided analysis for other clients.

• Assisted with requirements gathering effort on a complex reporting project involving data joins across multiple systems and detailed field definitions for over 1 million data records TopRx – IT Lead Business Systems Analyst 2/2018 – 3/2019 Filled multiple roles, including product owner, business analyst, project manager and process improvement manager.

• Documented process improvement recommendations to the ERP system, in collaboration with Mesa/IPTOR and the operations department.

• Created product roadmap to outline the vision and progress of the ERP system.

• Took the initiative to learn and develop automated workflow solutions using Integrator to automate a dozen manual processes around sales support and license management.

• Lead various negotiation meetings and communications with Mesa/IPTOR for a SOW regarding modifications to the ERP system.

• Led PCI compliance effort on accounts receivables project that affected 300+ clients at TopRX.

• Documented requirements for replacement applications for in-house and externally-facing order management software solutions. Integral part of the steering committee related to this project.

• Project manager for Sharepoint, overseeing the migration of legacy intranet data to Sharepoint. Oversaw the creation of departmental pages in Sharepoint missing from the legacy solution.

• Hands-on experience managing user roles and permissions in the ERP application. ServiceMaster – Senior Business Analyst 2/2014 – 09/2017 Business process analysis and heavy requirements gathering in both waterfall and agile teams. I was tasked with doing extensive documentation of current-state business processes, and supported multiple projects in their requirements gathering efforts. Major projects and assignments include:

• Work included the creation of use cases, activity diagrams, data dictionary, data models, functional and non- functional requirements, training materials and test plans, and covered a two-year implementation time span.

• Represented the business users in negotiations with the external vendor (NextGear) to get their out of the box application customized as per the user requirements.

• Led a major agile project to implement franchisee onboarding workflows on an external vendor (Appian) platform.

• Heavily involved in change management and definition of business processes for Franchise Services Group.

• Helped define and create performance reports for the entire call center.

• Worked with the Reporting coordinators to analyze data to resolve data anomalies.

• Recommended testing strategies for key systems including Respond 365.

• Performed functional testing and facilitated user acceptance testing for Respond 365 and onboarding workflow project.

• Hands-on involvement in the training of 20 call center (Respond 365) users. Hilton – Business Analyst 10/2013 - 02/2014

• Analyzed current state applications and provided detailed requirements based on future state gap analysis versus current state. Major projects and assignments include:

• Documented the business overview, use case specifications, and requirement specification documents for various modules in the Property Information Management application.

• Created detailed use cases for the Property Information Management application, defining the actors, preconditions, post-conditions, main flow, alternate flow, exception flow, data dictionaries & business rules.

• Analyzed the capabilities of SalesForce.com to validate and perform gap analysis for Property Information Management application.

Infogroup – Project Management Intern 05/2012 - 11/2012

• Worked on configuration, implementation and testing of the software.

• Created and ran reports for ad hoc requests and analyze data.

• Assisted in writing and organizing the training manual. HSBC, India – Premier Relationship Manager 02/2010 – 02/2011

• Acquiring and managing a portfolio of HNI clients. Generating absolute revenue through financial planning for premier clientele.

HSBC, India – Lobby Manager 11/2007 – 02/2010

• Responsible for audit and operations in the branch.

• Recognized for providing great customer service by senior management. Received appreciation letters from various customers and featured in several WOW stories.

Education/Certifications

SAFE 5 Product Owner/Product Manager 2021

Issued Jul 21

Creighton University, Omaha, Nebraska

MS-Information Technology Management 2013

University of Wales, Institute Cardiff, United Kingdom MBA (Management with special focus on Marketing) 2006 Delhi University, India

Bachelors of Arts 2003

Institute of Hotel Management, Lucknow, India

Diploma in Hotel Management 2000

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