Project Manager Quality Assurance
Resume:
Anitha Raghavendran
*******@******.***
Austin, Texas
PROFESSIONAL SUMMARY
Results-driven Senior QA Project Manager with over 19 years of experience in Software Quality Assurance, Management and Business Analysis. Proven track record of leading cross-functional teams, ensuring product quality, and delivering projects on time and within budget. Adept at implementing best practices in QA processes and methodologies. Expert in functional testing processes, with effective communication skills to bridge technical and non-technical stakeholders.
Core Competencies
Quality Assurance & Testing, Business Analysis and Scrum Master
SDLC, Test and project Management using Agile, Scrum, Waterfall methodologies
Stakeholder Engagement and Reporting
UAT Lead and Coordinator
Team Leadership & Development
Account/Delivery Management
Risk Management and Mitigation
Continuous Improvement
Budget Management
Excellent Communication Skills
Experienced in Salesforce Classic and Lightning CRM-Sales/Service/Marketing cloud platforms testing for End to End Quote-To-Cash product life cycle.
Experienced in SAP C4C CRM cloud platforms for sales and service, delivering End to End Order processing till QTO Quote to Invoice
Experienced in End-to-End Product Processing through Oracle E-Business Suite and ERP Order applications.
Experienced Apttus Contract Management, Customer Master CMAT, Identity Access Management,
Test and Project Management Tools (Kanban Boards, HP ALM, Azure DevOps, Rational Test Director)
Skills Summary
Operating System : Windows, UNIX, Linux, Sun Solaris, Mac.
Databases : Oracle, SQL server
CRM Apps and Other Tools : Sales Force (SFDC), C4C, CPQ, ServiceNow, Oracle e-Business Suite, Oracle Sales Contract, R12, 11.5.9, Oracle 11i, WinRunner, UML, Toad, Omniture, Http Fox, MACRO, Apttus CLM, QLET, GIT, Informatica PowerCenter, IICS, Postman, Documentum for Content Management, Oracle TCA,
SAP : SAP Fieldglass, SAP Callidus Commissions, HCM, S4HANA,
Test and Defect Management Tools : AzureDevOps, HP ALM, Rational Test Director, JIRA
Experience Highlights
UST Global, Bangalore, India
Aug 2016 - Jan 2025
Designation: Senior QA Project Manager
Collabera Technologies, Bangalore, India
Apr 2014 - Jul 2016
Designation: Senior Software Quality Analyst
SACC Inc, California, USA
Jul 2013 - Feb 2014
Designation: Software Test Specialist
Qtech Consulting Group, California, USA
Oct 2007- Sep 2012
Designation: Senior Quality Analyst
First Consulting Group, Bangalore, India
May 2004 to Oct 2006
Designation: Software Engineer Quality Control
RELQ SOFTWARE, Bangalore, India
Nov 2002 to May 2004
Designation: Verification and Validation Engineer
Education Training and Certification Details
Education Details: Bachelor of Engineering (EEE)
Certification Details: Certified SAFe 5 Scrum Master (Cert. ID: 048*****-****)
Training Details: Oracle CPQ
VISA
Visa Type: L2
Class of Admission: L2S (Authorized to work in US – Sponsorship NOT Required)
Validity: April 2027
Professional Experience
Project: Test Service Delivery/QE Practice Team/TCoE Team
UST Global, Bangalore, India
Aug 2023-Jan 2025
Current Designation: Senior QA Project Manager
Team Size: 30
Roles & Responsibilities:
Responsible for overall E2E QA delivery for UK based IBML and VBG accounts.
Lead the QA teams in implementing best practices and processes that improved overall product quality
Manage a team of 30 QA engineers, developed test plans, timelines, resource allocation strategies, providing mentorship, training, and performance evaluations
Collaborate with project managers and development teams to define testing requirements and deliver projects within agreed timelines
Mentored the QA team and facilitated required training and materials based on project needs.
Task allocation, tracking productivity and follow up on deliverables to closure.
Formulating daily and weekly status reports and dashboards to be shared with internal and client stakeholders.
Participate in daily scrum meetings and weekly review/audit meetings.
Facilitate KPIs and Metrics as and when necessary
Defect report extraction and triaging
Additional Responsibilities:
Closely worked with client stake holders, UST Account Managers, PMO, Contracts team to renew the SOW, raise CRs on a timely basis and getting the CRM updated
Program managed account level shift2automate training initiative for entire QA resources across UK accounts to upskill the manual testers in Vanquis Banking Group account
Participate in ISAE audits for account specific QA teams
Responsible for updating QA details and RiMC in UST Optim/PM dashboard tool monthly for VBG account. Extensively involved in sourcing for various UK/US accounts and successful in fulfilling 0 to 20 in a span of 30 days critical SOs in a very short span
Software Used: Kanban Boards, MS Office, MS Power BI, Azure DevOps, Sharepoint, ACTS tool
Project: SAP Callidus Commissions
UST Global, Bangalore, India
Client: NetApp Inc. (Apr 2021 - Aug 2023)
Designation: QA Project Manager & Business Analyst
Team Size: 10
Roles & Responsibilities:
As a QA manager, coordinated cross-functional teams, establishing clear project goals, timelines, and deliverables while managing risks and issues effectively.
Conducted regular stakeholder meetings to report on project status, risks, and quality metrics, fostering transparent communication
Requirement Analysis, Effort estimation, formulation of Test Strategy, Test plan, Test Scenario preparation, Test Case design, Test Execution, Root Cause Analysis and walkthrough with the stakeholders.
Led scrum ceremonies to track the project progress and resource utilization.
Mentoring and tracking QA team and their effort
Data Integration (STTC, PeopleSoft, HCM), Commission Extract, Commissions and Reporting testing (Crystal and Webi reports) testing
Defect log, track and triaging in Azure DevOps
Ensured Zero defect leakage to production
Defect Metrics, Preparation of Test Summary document at the end of testing cycle
Retrospective meetings and to highlight what went well in the release and scope for improvement
Generating dashboards and public queries to monitor project progression and resource productivity
As a Business Analyst, I was highly instrumental in
Analyzing complex data sets to assist with strategic decision making, influencing key business initiatives.
Optimized data collection and analysis, improving data quality and reducing time to insight by 20%
Supported and worked closely with senior analysts in creating detailed reports and presentations for stakeholders
Developed requirement documents, mockup documents, user stories and use cases, improving data driven decision making across the organization
Led the UAT effort in every release by closing working with Dev, QA, business users, support team and Product Owners
Software Used: Informatica Powercenter, Azure DevOps, IICS, SQL Developer, Microsoft Office, SAP Callidus Cloud Incentive Management application and TrueComp tool, SAP support application to create and track incident tickets.
Project: India Buy Sell
UST Global, Karnataka, India
Client: NetApp Inc.
Jan 2021 – Mar 2021
Designation: Associate Test Manager
Roles & Responsibilities:
As a QA lead and UAT coordinator, I was responsible for
Preparation of Test Strategy document and walkthrough with the stakeholders.
Daily stand-up calls with QA team to collate risks and issue details
and stake holders for defect triaging and status updates.
Preparation of Daily Status Report consolidating the execution counts across various applications (ERP, eBA, SAP, QE), defect details, risks/issues and publishing with the required stake holders
Involved in preparation of test summary and test exit criteria documents and providing a walkthrough to stakeholders.
Involved in coordinating with business users and BSAs to get the test scenarios and uploading to AZURE DEVOPS.
Follow up on the executions and defects with business team.
Involved in driving the core meetings and daily UAT status meetings to provide the latest execution and defect status, highlighting risks/issues.
Publishing UAT status report daily throughout the entire UAT cycle and circulating with the stakeholders.
UAT checkpoint and exit criteria meetings.
Supporting the client PMO team with deck updates for Opco and Steerco meetings by facilitating the required information of track details for execution counts, Open defects based on severity, Enhancement and Change Request details
Software Used:
Azure DevOps, Microsoft Office, Sharepoint, SQL Developer
Project: HCM AWF Implementation
UST Global, Bangalore, India
Client: NetApp Inc. (Jun 2020 – Jan 2021)
Designation: Associate Test Manager/UAT Lead
Team Size: 25
Roles & Responsibilities:
Oversaw all QA activities, ensuring adherence to testing standards and methodologies across projects.
Designed and executed comprehensive test cases, reducing testing cycles by [40%] through the implementation of optimal testing solutions.
Analyzed test results and provided actionable insights to development and testing teams, facilitating continuous improvement in product quality
Involved in requirement analysis, effort estimation, scenario identification, test case design and executions for QuoteEdge application to verify successful integration of AWF from Fieldglass to QE for New Hire, Rehire, Termination, Update AWF transactions.
CPI retrofit validations to ensure AWFs are filtered from Success Factor and passed to downstream applications like QuoteEdge and only employee data flows through.
Involved in daily sync up calls, defect triage calls, DSU meetings.
Involved in audit activities to provide necessary QA-SIT details to the client audit team
Preparation of Test Summary document and exit criteria documents.
Facilitating test data for AWF (Alternate Work Force) and Employee from SAP Fieldglass and Success Factor to various applications.
Coordinated and facilitated test data, collated status, tracked each phase of QA and UAT across various teams QuoteEdge, eBA, ERP, SAP, SFDC, SMART, Truecomp that were involved in this migration project
Facilitated and led UAT working directly with business users and client PMO team deck updates for Opco and Steerco meetings by facilitating the required information of track details for execution
Facilitated training for business users for UAT on usage of test and defect management and organized daily sync up to gather the status, risk and to come up with mitigation plan.
Publishing UAT status report daily throughout the entire UAT cycle and circulating with the stakeholders.
Facilitated UAT checkpoint and exit criteria meetings.
Software Used: Azure DevOps, SAP Fieldglass, PeopleSoft, SQL Developer, C4C application, Microsoft Office, ServiceNow for Incident Management.
Project: Everest QuoteEdge
UST Global, Bangalore, India
Client: NetApp Inc. (Aug 2016– May 2020)
Designation: Associate Test Manager/Business Analyst & UAT Coordinator
Team Size: 25
Roles and Responsibilities:
Test Manager with strong technical acumen in Supply Chain Management and Customer relation with diverse abilities on project deliverables
Delivering projects through Offshore-Onshore mode of service, interacting with clients to understand Project requirement and track progressions through SCRUM calls
Estimations Projects and creating CO, SOW, Test Strategies and Developing Test Plans across all Projects.
Resource Management and team building based on estimated approved billing cost
Representing team in PMO/scrum Calls, Project decision making in release Go-No Go calls
Interacting with client Product Architects and PCM teams to gather project requirements, Building Functional specification Documentation, BRD review and Refactoring User Stories for Change requests/Acceptance Criteria
Worked on Fiscal Year transition, HCM SuccessFactors and PeopleSoft to validate AWF and Employee updates
Good hands on experience in the monthly sprints and enhancements with configure, pricing, quoting i.e Quote to Cash process.
Good at Database testing, ETL, SQL queries and PL/SQL code and data loader scripts
Worked on Postman API platform to validate data integrations between client/servers using Rest API and SOAP API
As a Business Analyst:
Instrumental in leading UAT for EMEA Buy Sell ERP projects working with multiple cross functional teams CRM, CPQ, SAP, Incentive Management and ERP.
Facilitated training sessions for business users on the usage of Azure DevOps test/defect management tool, providing required handholding throughout the UAT phase.
Facilitated and led UAT working directly with business users and client PMO team deck updates for Opco and Steerco meetings by facilitating the required information of track details for execution
Facilitated training for business users for UAT on usage of test and defect management and organized daily sync up to gather the status, risk and to come up with mitigation plan.
Publishing UAT status report daily throughout the entire UAT cycle and circulating with the stakeholders.
Organized UAT checkpoint and exit criteria meetings.
Software Used: Azure DevOps, SQL Developer, C4C application, Oracle R12 eBS, 11.5.9, Microsoft Office, ServiceNow for Incident Management.
Project: Everest QuoteEdge Application & SFDC
Collabera Technologies, India (Apr 2014 – Jul 2016)
Client: NetApp Inc
Designation: Senior Software Quality Analyst/Jr. Business Analyst
Team Size: 15
Roles and Responsibilities
As a QA, led the Testing Effort Estimation, requirement analysis, test case preparation, test execution, peer review of test scenarios
Extensively worked on SFDC and Everest QuoteEdge tool for Quote to Order transactions, i.e configuration, pricing, purchase order, sales order, contract management using Oracle EBS.
Mentoring fellow team members
Logged defects, tracked, and triaged.
Onsite offshore coordination with BSAs, developers and other stake holders
As a Jr. Business Analyst:
Led a cross functional team of 10 to integrate data systems, increasing data processing efficiency by 30%
Developed SQL queries to analyze Sales data, enhancing report accuracy by 25% for management decisions
Collaborated with IT teams to construct robust data models, significantly reducing reporting time by 15%
Presented data driven insights to senior leadership, contributing to strategic alignment of business objectives
Software Used: HP ALM, SQL Developer, SFDC, Oracle R12 eBS, OMC, Microsoft Office.11.5.9
Project: Everest Quote Edge – Dual Role Enhancement
SACC Inc. California, USA (Jul 2013 – Feb 2014)
Client: NetApp Inc
Designation: Software Test Specialist
Team Size: 10
Roles and Responsibilities:
Analysing the Functional Requirement Document, User Requirements and Technical Requirements documents for the MDM Dual Role Enhancement Project to formulate test scenarios and design test cases for Sales Contract and TCA
Test execution of various modules of Quote Edge like Configure, Sales Contract, TCA, Pricing, O2I and Quoting
Involved in the complete functional and regression testing of Dual Role Enhancement Project
Onsite offshore co ordination
Defect reporting and tracking using HP ALM
Software Used: Oracle Sales Contract, Oracle CRM, R12, 11.5.9, HP ALM 11.0, Oracle SQL Developer, IE 8.0, Google Chrome, Firefox
Project: BMG Authoring Tool
Qtech Consulting Group, California, USA (Oct 2007 - Sep 2012)
Designation: Senior Quality Analyst
Team Size: 12
Roles and Responsibilities:
Analysing the Functional Requirement Document, User Requirements and Technical Requirements to formulate test scenarios, test case design and test execution
Worked closely with the Developers and Engineering Teams in the review and modification of product specifications.
Performed functional, regression, compatibility, cross browser, database testing.
Logged defects, tracked, reported, and triaged using Rational Test Director
Software Used: Web Logic Platform 8.4, IDE – WebLogic Workshop, Oracle9i, Hibernate3.1, IE 7, Firefox 6.0, Netscape, Toad, Rational Test Director, MS VSS and MS Excel.
Project Title: First Doc Product Development
First Consulting Group, Bangalore, India (May 2004 to Oct 2006)
Designation: Software Engineer Quality Control
Team Size: 15
Roles and Responsibilities:
Requirement analysis using FRD, Use case and Technical Design Document
Test plan formulation from requirements and design the test strategy, test cases and traceability matrix for functional testing.
Setting up the complete testing environment for a build release, right from the back end to the front-end installation
Execution of DQLs using the Documentum Administrator for both client server and webtop applications
Performed black-box testing including acceptance, regression, integration, and functional testing.
Bug reporting and tracking using Rational Clear Quest
Software Used: Documentum Content Server 5.3. SP1, Oracle 9.2.x, Visual Basic 6.0 SP5, Documentum 5.3 Desktop Client 5.3.SP1, WebTop, DQL, DFC 5.3 SP1, Documentum Administrator 5.3 SP1, Windows 2000 SP4 or Windows XP Professional SP2, RequisitePro, JIRA
Project: DivX Encoder
RELQ SOFTWARE, India (Nov 2002 - May 2004)
Designation: Verification and Validation Engineer
Team Size : 5
Roles and Responsibilities:
System study at the project’s initial stages and involved in preparation of project related documents such as Software Requirement Specifications, Test Plan and Test Cases
Performed Functional Testing, Regression, BVA and Equivalence class partition.
Defect log, track, and triage in Rational Test Director
Software Used: Windows 2000, IE, ASP, and Rational Test Director
References
Available upon request
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