Help Desk Administrative Assistant

SILVIA HERNANDEZ

Richmond, TX.

Cell Phone: 832-***-****

Email: **********@*****.***

I am bilingual (Spanish/English), with fully knowledge in computer science and technologies, also fully experience in customer services, help desk, and IT system analyst, all this skills acquired in national and international companies.

EXPERIENCE

January 2020 – January 2022

S&R Consulting Services LLC

IT Analyst-Consultant

Specifically focused on the design, implementation and management of the organization's information, evaluating and improving existing systems to meet business and customer needs, also providing technical support and expertise in database design, data modeling and data integration.

April 2018 – June 2019

Maxim Healthcare Services (Stafford TX)

Bilingual Administrative Assistant

Assist with patient consultations, schedule appointments and provide information in both English and Spanish, manage and update records, handle correspondence and support nurse practitioners with daily tasks, translating documents and communications between the patient and nurses to ensure clear understanding.

June 2015 – December 2017

Venezuela Consulate in Houston TX

IT Analysts/Administrative Assistant

Assist the Consul General with the management of schedules, coordination of meetings and handling of correspondence, support in everything related to consular processes such as passports, visas and follow-up of them, the scheduling of tasks and the guarantee that deadlines are met. Customer service directly with your requirements both by phone and in person. Assistance with IT-related tasks such as data entry, updates to consular systems, and basic troubleshooting with office equipment.

November 2012 / January 2013

Crossing Borders Group (Houston TX)

Spanish Teacher in Lloyd’s Ferguson Elementary School

April -2000 / February- 2004

INTESA S.A - Applications Analyst- Help Desk (Venezuela)

Provide specialized technical support of business systems and applications to the members of the PDVSA Group through the Help Desk Department. Provision of specific support to resolve incidents, attention to service complaints, maintenance of the software and database servers, creation of email accounts, change of passwords and technical support in the use of office tools (Windows/XP, Office/XP) and other applications of PDVSA's business.

February-1998/ March-2000

PLUS, SISTEMAS C.A - Venezuela

Sales Executive for Hardware and Software to companies in the petroleum industry and banking systems, lead coordinator of bidding for equipment and procurement projects of design and installation of structured cabling.

May-1995 / January-1998

PDV MARINA S.A - Member of Petroleum of Venezuelan S.A (P.D.V.S.A)

Engineer Analyst II

Assistant Engineer for the design, implementation and development of the maintenance system in the fleet of vessels of PDV Marina S.A. Software development with the Clipper 5 software, providing support to users in the use of the maintenance plan on board the fleet unit of PDV Marina S.A. (Oil Tankers/Asphalt Transporters and LPG vessels).

February-1993 /April- 1995

LAGOVEN S.A - Member of Petroleum of Venezuela S.A (P.D.V.S.A)

Analyst I

Analyst of Hardware - Inventory control of equipment for new projects at LAGOVEN S.A Refinery, as well as support to users in the installation of computers and software applications.

June-1992 / December- 1992

VENEVISION (Corporación Venezolana de Televisión C.A)

Development a project “Analysis of Design and Development of the Inventory Systems for Warehouse Technician of Venezuelan Corporation TV” and obtain the university degree as System Engineer.

LANGUAGES

Spanish: Fluent (Native)

English: Advance

TRAINING COURSES

Sap R3 Finances

Sap R3 Human Resources

Microsoft 365

One Drive

Microsoft Excel

Microsoft Word

Microsoft Power Point

Lotus Notes

Outlook support

User Remedy

Tivoli

CRM

Browsers Google Chrome and Microsoft Edge

Access y Visual Basic 5.0

MS / DOS, UNIX, AS/400, Microsoft Windows 2000/XP/Vista

Restore/Backup Operations

Incident Tracking

Customer Services

Update Versions of Office Automation

Systems Configuration

Office Automation Support Systems

Peripheral Systems Support

QUALIFICATIONS

University Education:

Institute University of the F.A.N (I.U.P.F.A.N)

Associate degree: Design and Analysis of Systems- year 1986 – 1988 (graduated)

Institute University of the F.A.N (I.U.P.F.A.N)

Bachelor’s Degree: Systems Engineering – year 1988- 1992 (graduated)

CERTIFICATED

Code of Conduct V2(1ICE) by Maxim Health Care Services -2018

Code of Conduct V3 (1ICE) by Maxim Health care Services - 2018

Biomedical Waste Training V5 (1ICE) by Maxim Healthcare Services -2018

ESIS HCN Program-Texas (1ICE) by Maxim Healthcare Services - 2018

Admin Immunization Training (1ICE) by Maxim Healthcare Services - 2018

Safety Concerns for Caregivers by Medco Trainer - 2018

Clipper Basic 95 and Advance CIED - PDVSA-Venezuela

Windows 2000 course, Windows XP course & Windows Vista course INTESA S.A - Venezuela

Programmer for Windows Access and Visual Basic. CEPS- Venezuela

Specialization Course Programs mentions Systems:

Novell and Windows NT 4.0 Network Structured Cabling. CEPS- Venezuela

English course from level I until level VI. CVA - Venezuela

English course Basic and Advance. College of Mainland en Houston TX.

Support & certification for HP Design jet. HP Venezuela

MSDN Workshop:

Management of software project: Visual ST. Microsoft (Barcelona -Spain).

Microsoft Windows Vista, 2007 Microsoft (Barcelona -Spain).

Microsoft Office system 2007 Microsoft (Barcelona -Spain).

Microsoft Exchange Server 2007 Microsoft (Barcelona -Spain).

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