Quality Control Customer Service

ANDREA PALOMO

Dayton TX, *****

Cell: 832-***-**** Email: ******.********@*****.***

Objective

To obtain a position where I can apply my skills and expertise in quality control, estimating, and customer service to contribute to organizational success and meet the employer’s expectations.

Summary of Qualifications

6+ years of experience in estimating and repair planning

ICAR Platinum Certified

3+ years of retail management and key-holder experience, skilled in managing all shifts

Bilingual: English/Spanish

Excellent customer service, both internal and external

Proficient in problem-solving, dispute resolution, and project management

Education

Sam Rayburn High School – High School Diploma

Work Experience

Joe Hudson's Collision Centers

Quality Control Manager, Lower Texas Market

Jan 2022 – Present

Oversee 22 shops to ensure compliance with company standards and procedures

Maintain and uphold ICAR Platinum Certification

Visit shops to ensure adherence to Alldata and OEM procedures

Assist with OEM certifications for Honda, GM, Ford, and Porsche

Conduct standardized yearly fit tests for technicians to ensure AAMS compliance

Service King

Repair Planner

July 2021 – Jan 2022

Write estimates and supplements for direct repair programs (Farmers, AAA, Travelers, Allstate, State Farm)

Collaborate with insurance companies to obtain supplements

Assign technicians, inspect vehicles during repair, and perform final quality control inspections

Provide customers and insurance companies with timely updates on vehicle repair status

Order parts and close files in compliance with company policies

Mike Calvert Toyota

Estimator

Oct 2019 – May 2021

Wrote estimates and supplements for direct repair programs (Allstate, ACCC, MetLife)

Collaborated with insurance providers to secure supplements

Generated walk-in estimates using “CCC” platform

Inspected vehicles during repair and conducted final quality control inspections

Completed invoices using “Profit Net” database and updated insurance estimates

David McDavid

Estimator

Jan 2018 – Oct 2019

Wrote estimates and supplements for direct repair programs (Allstate)

Worked with insurance to obtain supplements

Generated walk-in estimates and monitored repairs for quality assurance

Ordered parts and managed final inspections

Closed ROS matching with insurance estimates and supplements

Bayway Collision

Office Manager

Apr 2017 – Jan 2018

Managed reception area and greeted visitors

Answered and routed high-volume phone calls

Scheduled appointments for estimates and drop-offs

Handled accounts receivables and flagged technician hours for payroll

Sears Holding Corporation, Texas

Hiring Manager/Payroll

Jul 2014 – Feb 2017

Managed onboarding process for new employees, including pre-employment checks and orientations

Administered bi-weekly payroll for 50 employees

Maintained payroll information and ensured accuracy in calculations

Reviewed operational records to project sales and improve profitability

Directed staffing and training to support sales and service programs

Abaco Concrete Company, Texas

Bookkeeper

Aug 2008 – Dec 2013

Prepared annual recommendations for fiscal year budgets

Scheduled meetings and coordinated office functions

Assisted with receptionist duties and maintained filing systems

Tracked inventory and processed purchase orders

Fina’s Multi-Service, Texas

Administrative Assistant

Seasonal – Jan 2012

Managed telephone inquiries and directed calls

Created and maintained electronic databases and filing systems

Operated office equipment and arranged for repairs when needed

Foley’s/Macy’s, Pasadena, Texas

Sales Associate

Oct 2001 – Oct 2005

Assisted customers with merchandise selection and inquiries

Processed transactions and managed cash/credit payments

Provided customer service and product explanations

Skills & Certifications

ICAR Platinum Certification

Estimating Platforms: CCC, Alldata, Profit Net

Bilingual: English/Spanish

Excellent interpersonal and communication skills

Strong knowledge of automotive repair processes and quality control standards

Proficient in Microsoft Office Suite and office management systems

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