Customer Service Specialist
Resume:
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Very reliable and driven with strong Co-Management skills and time management abilities.
************@*****.***
Houston Tx 77022
C O N T A C T
P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Champions School of Real Estate
Champions School of Real Estate
Arkansas Tech University
Associate of Arts: Business
Professional Advocate
Molen & Associates
Track and managed account receivables
Answer an average of 80 calls per day in a fast-pace inbound call during tax season. Maintained and organized clients tax documents.
Worked closely with management and tax advisors to maintain clear communication and excellent customer service with clients.
Managed correspondence between clients and IRS to handle sensitive information in a timely manner. Effectively input new clients information and sold additional services. Communicated with clients on time sensitive information for deadlines. Performed clerical duties.
2022-2023
L A N G U A G E S
English
Spanish
J O S E A C O S T A L A N D A
M A N A G E M E N T / C U S T O M E R S E R V I C E Retail Sales Associate & Key Holder
T-Mobile
Efficiently drive sales goals set by the company and convert customers into buying customers Troubleshoot, find solutions for customers cell phone devices. Up-sale products and services.
Provide great customer service
Courteously greet customers and efficiently process transactions within busy, fast-paced retail environment Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift. Perform opening and closing procedures of the store and paperwork Interpret company policies and procedures to other associates Trained new associates
Successfully supervised a group of 5 associates when managers were not available 2017-2022
Clarksville High School
High School Diploma (2007)
Efficiently drive sales goals set by the company and convert customers into buying customers Visual Manager, executed monthly floor sets with strong follow up’s and attention to detail Review weekly, quarterly and yearly sales
Provide great customer service
Ensuring associates daily task is efficiently accomplished Shipping and receiving procedures
Manage 12-20 associates throughout the week
Courteously greet customers and efficiently process transactions within busy, fast-paced retail environment Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift. Perform opening and closing procedures
Bank deposits
Ability to physically pull items from stockroom, stock shelves and maintain organization in the stockroom. Help create a positive team atmosphere professionally, flexible and enjoyable for all associates Co-Manager
Express 2014-2017
Customer Care Desk Lead
2013-2015
Collect customer feedback and make process changes to exceed customer satisfaction goals. Answer an average of [45] calls per day in a fast-pace inbound call center Assess reasonable procedure exceptions to accommodate unusual customer requests. Provide accurate and appropriate information in response to customer inquiries. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow Biligual
Creative problem solver
Good communication skills
Zoho CRM
MS Windows proficient(excel, word, outlook)
Training development aptitude
Multi-line phone talent
Great customer service
Technical support
Flexible schedule
Work effectively
Harris County Toll Road Authority
Remote Diagnostics Scheduler/Specialist Travel Team Coordinator Veterans Evaluations Services/Maximus
Schedule veterans based on regional availability of facilities, availability of veterans and VA expectations while utilizing mapping software and other tools;
Prioritize scheduling based on VA and VES expectations; Act as a point of contact for facilities in order to certify that veterans are seen according to VES guidelines and in a timely manner; Access vendor websites and materials to coordinate shipping; Assist diagnostic management with reschedules while adhering to internal and VA guidelines; Ensure that all HIPAA standards are met throughout the scheduling and CAPS process; Calculate mileage for VBA cases to safeguard the compensation of veterans for travel to Diagnostic appointments; Assist diagnostic uploaders with redundancy checks by cross referencing facility correspondence with VES databases to ensure all diagnostic results have been received;
Assists add- on scheduler with last minute scheduling requests from the QA dept Implemented new SOP to accurately schedule appointments at new facilities Confirm the facilities availability or source and credential for the new location. Update and maintain spreadsheet according to route request needs. Send location and intake and provider information to the driver/intake personnel, using template following SOP procedures. Follow up with the location to confirm arrival and intake personnel. Maintain communication with the location until the day of the trip to ensure everything is running smoothly
2023-Current
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