Customer Service Assistant Manager

Location:

Pineville, NC, 28134

Posted:

March 03, 2025

Contact this candidate

Resume:

CARLOS J. CARRANZA

***** ****** **. *********, **. 28226 / 704-***-**** / *************@*****.***

Skills Summary

Motivated Manager with 24 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Detail-oriented Assistant Manager offers more than 23 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experience

CLT Soccer Show

Director-Analyst / January 2022 - Current

Charlotte, North Carolina

• We cover the city’s MLS team Charlotte FC.

• Edited recorded events and interviews into podcast appropriate content.

• Built relationships with sponsors to acquire additional funding sources for ongoing operations.

• Solicited feedback from listeners to improve future episodes of the podcast series.

• Assisted in creating artwork and logos used for branding purposes within each episode’s digital assets.

• Collaborated with producers to select music and sound effects for the podcast episodes.

• Published new episodes on designated platforms such as iTunes, Spotify, YouTube.

• Researched topics before writing scripts and reporting on findings. IHOP (International House of Pancake)

General Manager / February 2024 – January 2025

Charlotte, North Carolina

• Managed customer service inquires and complaints in a timely manner. • Supervised daily operations including scheduling shifts, assigning, duties.

• Communicated regularly with customers to gain insights into their needs.

• Organized schedules, workflows and shift coverage to meet expected business demands.

• Maintained up-to-date knowledge of company products and services.

• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

• Monitored employee attendance records, timekeeping, and payroll information.

• Delegated daily tasks to team members to optimize group productivity.

• Ensured compliance with safety regulations and company policies.

• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

• Resolved conflicts between team members in an effective manner.

• Directed and led employees, supervising activities to drive productivity and efficiency.

• Collaborated with management on developing strategic plans for achieving business goals.

• Enforced company policies and procedures to strengthen operational standards across departments.

• Collaborated with District Manager to develop strategies for achieving sales and profit goals.

• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

• Interviewed prospective employees and provided input to HR on hiring decisions.

• Mediated conflicts between employees and facilitated effective resolutions to disputes. The Original Pancake House

Assistant Manager / May 2001 - January 2024