Administrative Assistant Customer Service
Resume:
Heather Braun
Fort Mill, SC *****
****************@*****.***
Dedicated, hardworking individual with extensive experience in the customer service and administrative fields looking to use my prior experience and diverse skillset to work toward a substantial career opportunity in the Administrative Assistant role. Authorized to work in the US for any employer
Work Experience
Property Management Administrative Assistant
NAI Southern Real Estate - Charlotte, NC
September 2020 to Present
• Set up and maintain accurate files and records that may be easily accessed by all. This would include but not be limited to the following:
• Maintain correspondence files.
• Administer e-mails, send and forward to appropriate people.
• Type and/or compose letters, meeting agendas, meeting minutes, purchase orders, contracts, memos, variances, narratives, vendor contracts, brokerage agreements, Letters of Intent and construction contracts as directed.
• Photocopying, faxing, scanning and file administration as needed.
• Assist the Property Management department with investor reports, projects and presentation. Organize, research, and gather required data as necessary. Provide assistance in preparing materials, compiling statistical information, and other special projects as required.
• Assemble and distribute all lease documents received. Scan all lease documents into our network and prepare maintain the tenant lease file. Accuracy and timeliness is extremely important to this process
• Greet visitors, screen incoming calls, schedule appointments, maintain calendar and play an active role in organizing and prioritizing its activities. Accounts Receivable Specialist
Pool Builders Supply - Charlotte, NC
June 2019 to March 2020
• Maintain monthly company sales tax report
• Maintain customer and contractor billing
• Processed and delivered bank deposits and handled petty cash
• Prepare and maintain bid schedules for Project Managers
• Shipping and receiving tasks via FedEx and UPS
• Acquire and print blueprints and building plans for Project Managers
• Process and input all new project information into Job Pro (data entry) system
• Administrative tasks including customer reception, answering phones, general office tasks, etc.
• Created and maintained filing system for company time sheets
• Attended various training classes for Accounts Receivable
• Assisted in company relocation process in May 2008
• New hire onboarding and training
Administrative Assistance/Receptionist
KARSEY GLASS - Charlotte, NC
July 2018 to May 2019
• Maintain and enter bills in organized and timely manner
• Review and revise invoices prior to input
• Maintain "hot list" of past due vendors for reference
• Maintain list of pending bills to pay for reference
• Communication with vendors
• Print and mail outgoing checks
• Administrative tasks including entering estimates, answering phones, track and respond to email inquiries, maintain office supply inventory
• Assist with commercial billing and create pay apps
• Maintain closing documents such as warranties, lien waivers, etc.
• Correspond with contractors via phone and email
• Human resources duties, such as filing and maintaining workman's compensation claims and records, filling out OSHA logs, maintaining subcontractor hours and invoices
• Maintain weekly commercial reports, sales boards, and various organizational materials CLIENT SERVICES SPECIALIST
NOOSA PEST MANAGEMENT - Fort Mill, SC
June 2017 to June 2018
- Responded to client inquiries
- Maintained service schedule for clients
- Followed up on client leads for potential services, including pricing and estimates
- Set up new client accounts
- Maintained contact with existing client accounts including prospecting for additional services, rescheduling appointments, and other account-related issues
- Followed up on past due accounts to collect payment
- Prepared and presented daily production reports
- Additional general office-related & administrative tasks Office Administrator
ASSET SALES, INC - Indian Trail, NC
June 2015 to June 2017
INDIAN TRAIL, NC
JUNE 2015 - JUNE 2017
OFFICE ADMINISTRATOR
- Check and maintain multiple sales and office email accounts for customer inquiries
- Update and maintain customer constant contact list
- Create and mail invoices for tenants, including rent, utilities, taxes, etc.
- Maintain product advertisement, including internal company website and all external advertising sites
- Prepare and mail sales packets to prospective companies
- Schedule company travel arrangements, including flights, hotels, and rental cars
- Prepare company travel itinerary for teams of multiple employees
- Maintain and renew all auctioneer and company licenses
- Maintain physical and digital sales and marketing materials
- Shipping and receiving of company advertising materials, including shipping to site supervisors on location
- Prepare client appraisals, proposals, and contracts
- Administrative tasks including office supply inventory, maintenance calls for utilities and telephones, and internet research
PROMOTIONS ADMINISTRATOR
CHESAPEAKE GRAPHICS - Stanley, NC
February 2012 to November 2014
- Prepare and maintain customer invoices
- Accounts receivable tasks
- Shipping and receiving tasks via FedEx and UPS
- Process and ship company promotional materials to prospective customers
- Maintaining company promotional inventory
- Administrative duties such as customer reception, checking mail, answering phones, and processing bank deposits
- Create and prepare promotional packets for prospective customers Education
PARALEGAL TECHNOLOGY STUDIES
CENTRAL PIEDMONT COMMUNITY COLLEGE - Charlotte, NC 1989 to 1991
HIGH SCHOOL DIPLOMA
HARDING HIGH SCHOOL - Charlotte, NC
1986 to 1989
Skills
• Accounting
• Problem solving
• Outlook
• Administrative Assistant
• Excel
• Accounts Receivable
• Email Marketing
Certifications and Licenses
Certified Notary Public
August 2018 to October 2024
Assessments
Work Style: Conscientiousness — Proficient
March 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Reliability — Proficient
March 2020
Tendency to be dependable and come to work
Full results: Proficient
Attention to Detail — Proficient
March 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Working with MS Word Documents — Highly Proficient May 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Highly Proficient
Attention to Detail — Proficient
March 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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