Document Control Processing

KATENA WILLIS

Chicago, IL ***** ********************@******.*** WWW: Bold Profile

Document Processing Specialist developing and implementing document control and management strategies. Stores documents correctly for easy employee access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail. Document management professional adept at managing processes for master documentation and archives. Participates in validation of EDRMS assuring document systems operation. Strong organizational and multitasking skills to work with minimal supervision. Coordinates and provides guidance on validation for computer systems, manufacturing equipment, analytical equipment, utility systems and cleaning and process validation. Document Control Specialist experienced in storing, managing and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task. Documentation Specialist experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail and communicate. Document Processor, 08/2020 - 02/2024

Robert Half Accountemps – Chicago, IL

Enhanced document processing efficiency by implementing advanced software tools and techniques. Streamlined workflow for faster document processing, leading to improved productivity and time management.

Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.

Collaborated with team members on complex projects, resulting in consistently high-quality work and client satisfaction.

Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.

Improved client relations by providing accurate and prompt responses to inquiries regarding document status or issues.

PROFESSIONAL SUMMARY

WORK HISTORY

Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.

Adapted quickly to new software programs introduced into the workplace, minimizing disruption to existing workflows.

Coordinated with other departments as needed for cross-functional tasks such as data entry or report generation.

Cook/Prep Dishwasher, 10/2018 - 04/2019

A&J – Chicago, IL

Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support and guidance. Worked effectively in fast-paced environments.

Managed time efficiently in order to complete all tasks within deadlines. Demonstrated respect, friendliness and willingness to help wherever needed. Excellent communication skills, both verbal and written. Proved successful working within tight deadlines and a fast-paced environment. Housekeeper, 03/2018 - 08/2018

Symphony Post Acute Network – Chicago, IL

Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas. Streamlined housekeeping processes for increased efficiency and timely room turnover. Reduced complaints by addressing guest concerns promptly and professionally. Collaborated with team members to complete tasks efficiently, resulting in improved overall performance. Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations. Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility. Package Handler, 04/2016 - 12/2017

Fed Ex Ground – Chicago, IL

Improved package handling efficiency by implementing proper sorting and organizing techniques. Reduced damage rates for packages through careful handling and adherence to safety protocols. Streamlined workflow by coordinating with team members on efficient loading and unloading procedures. Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.

Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.

Contributed to increased productivity by working effectively in high-pressure situations. Cashier, 02/2015 - 10/2016

Walgreens – Chicago, IL

Enhanced customer satisfaction by providing efficient and accurate cash transactions. Streamlined checkout process for increased efficiency and reduced waiting times. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Handled multiple payment methods securely, minimizing discrepancies and potential losses. Resolved customer complaints professionally, leading to improved customer relations and loyalty. Exceeded productivity goals through consistent attention to detail and organization during busy shifts. Driver, 01/2014 - 01/2015

C&G Transportation – Chicago, IL

Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules. Achieved safe driving records by consistently following traffic rules and regulations. Enhanced vehicle longevity with regular maintenance checks and repairs as needed. Provided exceptional customer service, addressing concerns and resolving issues promptly. Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.

Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Reduced fuel consumption through strategic route planning and efficient driving techniques. GED: 07/2004

Kennedy King Collage - Chicago, IL

Record Keeping

Adobe Acrobat

Critical Thinking

Confidentiality

Customer Service

Document Review

Multitasking

Quality Control

EDUCATION

SKILLS

Microsoft Office

Proofreading

Database Management

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