Social Media Business Development

Keahrra Carter

Preferred name: Yihwa

Email: *************@*****.***

Telephone number: 445-***-****

PROFESSIONAL SUMMARY

Results-driven marketing and operations leader with a strong background in business development, social media marketing, and team management. Proven track record in securing high-value partnerships, optimizing operations, and leading successful marketing strategies. Passionate about entrepreneurship, innovation, and leveraging business strategies for growth.

EDUCATION

Franklin University – ( current student) Business Administration, Minor in Software Engineering (Expected Graduation: 2029)

North Lenoir High School – Diploma (Graduated: 2016)

PROFESSIONAL EXPERIENCE

Operations Manager

Raising Cane’s [August 7, 2024] – Present

• Oversee daily operations, team management, and performance optimization.

• Implement strategic processes to improve efficiency and customer experience.

• Ensure high standards of service, safety, and financial performance.

Marketing & Front of House Director

Chick-fil-A [6 Years]

• Led marketing initiatives, securing high-profile partnerships with the NBA, NHL, and MLB.

• Negotiated a $1 million charter catering deal with Delta Airlines.

• Managed and grew the brand’s social media presence to enhance engagement and customer reach.

Corporate Grand Opening Trainer

Chick-fil-A Corporate

• Traveled to new store locations to train and develop opening teams.

• Ensured seamless launches by implementing best practices in customer service and operations.

• Mentored and coached new employees for long-term success.

Behavioral Health Technician

Maxim Health care] (1 year)

• Provided specialized care and behavioral interventions for patients with complex needs.

• Rapidly excelled, earning assignments for high-risk cases.

• Collaborated with healthcare professionals to implement personalized treatment plans.

Social Media Marketing Consultant

Freelance (Instagram & TikTok)

• Developed marketing strategies to grow brands and increase engagement.

• Created content and campaigns tailored to targeted audiences.

• Analyzed performance metrics to optimize social media presence.

SKILLS & EXPERTISE

• Strategic Marketing & Brand Development

• Social Media Management (Instagram, TikTok)

• Partnership & Business Development

• Operations & Team Leadership

• Behavioral Health & Crisis Management

• Negotiation & Contract Management

LANGUAGES

• English (Fluent)

• Thai (Learning)

Latin

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