Customer Service Patient Care

Tanisha Joseph

Humble ****************@*****.*** 305-***-****

PROFESSIONAL SUMMARY

Dedicated and highly motivated professional with a strong background in customer service, healthcare, and security. Proven ability to handle high-pressure situations with professionalism and efficiency. Certified in Phlebotomy and CPR, with a passion for patient care and public safety. Adept at resolving issues, maintaining security protocols, and delivering exceptional service. Seeking a role that leverages my skills in the security fields to contribute to a dynamic organization. WORK EXPERIENCE

Customer service specialist

Convey Health – 11/2020 to 06/2021

● Handled inbound calls, chats, and emails to assist customers with health-related services.

● Used de-escalation techniques to manage difficult customer interactions.

● Built strong customer relationships through personalized assistance.

● Processed customer transactions and updated account information accurately.

● Provided product recommendations and upsold services where applicable.

● Assist customers with making payments

Security Experience

Security Officer Supervisor Wess Security – 07/2021 to 3/2022 Enforced security regulations and escorted non-compliant individuals to secure areas.

● Maintained a safe environment by patrolling premises and monitoring access control.

● Responded to emergency situations and communicated effectively with law enforcement.

● Ensured compliance with company policies and safety protocols.

● Leadership & Team Management

● Training & Mentorship of Security Staff

● Incident Command & Crisis Response

Customer Service Representative SpecialistGetixHealth – 07/2022 to 10/2024

● Managed escalated situations calmly and professionally, ensuring high customer satisfaction.

● Resolved customer inquiries with efficiency and accuracy.

● Recommended process improvements to increase operational efficiency.

● Maintained detailed records of customer interactions and resolutions. Certifications

● Phlebotomy Certification

● CPR Certification

● NAF Principles of Hospitality, Tourism, and Management

● NAFTrack Certification (2019)

● Security license

CORE SKILLS & COMPETENCIES

● Phlebotomy & Patient Care

● CPR & Emergency Response

● Security & Risk Assessment

● Conflict Resolution & De-escalation

● Data Entry & Documentation

● Microsoft Office Suite (Excel, Word, PowerPoint, Publisher)

● Complaint Handling & Problem-Solving

● Strong Communication & Team Collaboration

EDUCATION

Your college/university

Major in Nursing / GPA: 3.5 (Grad ) in

progress current

Lone Star College System – Spring, TX

Nursing (In Progress )

Miami Springs Senior High School – Miami Springs, FL High School Diploma (2019)

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