Data Entry Customer Service

Wendinso Zongo

Houston, TX ***** 832-***-**** **********@*****.***

EDUCATION

Bachelor of Arts Business EXPECTED IN O5/2025

Houston Baptist University, Houston, TX

Honoree of Delta Mu Delta -International Academic Honor Society in Business

National Phlebotomy Certification Phlebotomy 08/2021

Smithwood Medical Institute, Houston, TX

Associate of Arts Business Administration and Management 05/2020

Houston Community College, Houston, TX

PROFESSIONAL SUMMARY

I have the skills and experience to efficiently manage clinical schedules, coordinate in-person and virtual meetings, and oversee faculty and staff onboarding. I am proficient in maintaining calendars, ordering office supplies, assisting with orders and subscriptions, and preparing CVs and project lists. Additionally, I have experience supporting conferences, handling textbook orders, managing calls, and scheduling meetings. My strong organizational and communication abilities ensure smooth operations and effective support for faculty and staff. I am Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with strong time management and organizational skills..

SKILLS

Microsoft Excel

Training and mentoring

Staff Management

Strategic Planning

Project Management

Customer Service

Problem-solving abilities

Critical Thinking

Computer Proficiency

Data Entry

Operations Management

WORK HISTORY

ADMINISTRATIVE ASSISTANT 11/2021 to 09/2024

BioReference Laboratories Houston, TX

Assisting with a variety of administrative tasks including data entry, copying, faxing, filing, label creation and various mailings.

All aspects of mail, sorting, tracking, distributing and preparing mail/packages.

Coordinating document storage and retrievals.

Manage planning, coordination, and organization of staff functions

SUPERVISOR 01/2019 to 10/2021

Ross Dress for Less Houston, TX

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

CUSTOMER SERVICE REPRESENTATIVE 01/2017 to 12/2018

Walmart Houston, TX

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

LANGUAGES

English

Full Professional

French

Native or Bilingual

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