Product Manager Project Management

VASU SANGHANI, PMP CAMS, MBA

832-***-**** • ****.********@*****.***

Professional Summary

Experienced Technical Product Manager with a robust background in collaboration, application administration, systems and business analysis, project management, and user training. Proven ability to identify, analyze, and communicate business requirements into functional and technical solutions. Adept at working with Agile methodologies, documenting processes, and facilitating cross-functional team collaboration. Strong customer-centric perspective, with expertise in data management, API development, and marketing automation. Seeking to leverage my skills to drive innovative product development and exceptional customer experiences at Adobe.

Key Skills and Competencies

Salesforce CRM cert

Application support

System Integration

Application configuration

CAMS Certification training

Business Analysis

Training & mentoring

Microsoft Suite

Unicenter Incident Mgmt

Townhall presentations

Relationship Management

SharePoint Administration

Process improvement

Project Management

BCP vendor management

Business & Technical Analysis: Proven ability to identify, analyze, and articulate business requirements into functional and technical solutions, providing guidance to teams.

Agile Methodology: Experienced in Agile software development, documenting processes, and helping teams complete projects effectively and efficiently.

System Administration: Skilled in administering various systems such as ServiceNow, SuccessFactors LMS, BSA/AML/Enterprise Sanctions Screening, and MediSpend’s Engagement Manager.

Audit & Risk Management: Expertise in reviewing audit requirements, collaborating with auditors, and identifying system weaknesses and risks through internal control analysis.

Communication & Training: Excellent communication skills, partnering with cross-functional teams and global stakeholders, creating and facilitating application training, and mentoring team members.

Work Experience Highlights

Compliance Analytics Specialist – LMS/BCP Systems Administrator - Bio-Rad Laboratories: Hercules, CA (2/2019-1/2024)

Technical product manager for MediSpend’s Engagement Manager and Success Factors Learning Management System connecting and collaborating with vendors, stakeholders and customers.

System administrator compliance software platforms, creating SOPs and required documentation

Manage requests and queries from business stakeholders relating to compliance software platforms

Identify, recommend and process changes to systems and configurations as necessary relating to compliance software platforms

Power BI dashboards/reports creation, review and analyze to measure the effectiveness of Business Courtesy compliance program and LMS training reports, saving 10 hours weekly, and creating accurate reporting databases, to be used later for Annual Audit

Conduct townhalls for > 172 BCP users for effectively using Business Courtesies Portal and following critical processes, approvals and amount verifications.

Train and support global user community for BCP (Business Courtesies Portal) (450 users)

Monitored and reported Global training created for over 7000 users LMS (Learning Management system)

Go-to person for BCP and LMS Applications.

Streamlined and increased stakeholder engagement.

Impacted stakeholder compliance software platforms, creating SOPs and required documentation

Manage requests and queries from business stakeholders relating to compliance software platforms

Identify, recommend and process changes to systems and configurations as necessary relating to compliance software platforms

Power BI dashboards/reports creation, review and analyze to measure the effectiveness of Business Courtesy compliance program and LMS training reports, saving 10 hours weekly, and creating accurate reporting databases, to be used later for Annual Audit

Conduct townhalls for > 172 BCP users for effectively using Business Courtesies Portal and following critical processes, approvals and amount verifications.

Train and support global user community for BCP (Business Courtesies Portal) (450 users) and LMS (Learning Management system) (>7000 users).

Go-to person for Business Courtesies Portal and Learning Management System Applications.

Train users as needed and resolve issues for LMS, audit and compliance portals.

Creating Power apps, Power Dashboards using Power BI and other MSFT applications.

Business/Information Systems Analyst TL: Bank of the West, San Ramon, CA (2/2015-Oct 2018)

Develop, Create, author and publish artifacts for Change Control committee per audit requirements

Project: BOW Banking products and corresponding source systems related to Sanctions adherence

SME and System administrator for Sanctions Screening Systems: Bridger (Lexis Nexis) and RDC (Regulatory Data Corp)

Review and Analyze Audits, collaborate with BUCOs, making required configuration changes to applications to close the audits. This action led to a ‘very satisfactory’ report twice in 2017.

Author: Change Control Committee Sanctions Systems Procedures and Guidelines, Audit and Monitoring procedures for Sanctions’ updates, collaborating with BNPP/GFS Sanctions committee (per audit requirements), ensuring that users follow the process as required. Responsible for creating reports for Audit, Internal Audit, IG, CIT, and BNPP requests.

Lead Systems analysis and Business requirements definition for projects leading to improvement, and efficiency, conducting validation and UAT for new and/or system upgrades.

Liaise between LOB and Vendors for Sanctions Screening Applications in BSA/AML area

Create Functional and technical Requirements with ‘AS-IS’ and ‘TO-BE’ for Automating processes

Initiated and implemented Bypass Accuity Project to provide Sanctions with complete customer listing for RM and AF databases ensuring a full customer screening for BNPP and OFAC Watchlists saving duplicate effort and higher due diligence.

Validated and verified process stages, identified defects in configuration by working through and analyzing the application in development environment for upcoming applications

Go-to person for Sanctions Screening Applications for over 650 users.

Developed technical expertise in various technologies for analysis and troubleshooting.

Tracked, managed, and prioritized customer reported issues queue based on severity and customer impact via CA Unicenter Case Management System.

Microsoft office (Excel, Visio, PowerPoint) and Google spreadsheets to create charts and workflows.

Passionate to learn technology and its uses to empower business

Reconfigured key sanctions screening systems (Bridger, Lexis Nexis, and RDC) and training for 650+ users to prevent unauthorized financial transactions

Application SME with strong interpersonal skills, building partnerships with customers, stakeholders, vendors and third-party service providers for process changes and upgrades.

Handled and managed sensitive escalated customer issues, collaborating with product managers, QA and developers for resolution, prioritizing and multitasking for best outcomes

Demonstrated ability and passion to learn new technology (Bridger, RDC, Accuity, Salesforce configuration) in a short period of time.

Responsible for collaborating with clients to clarify, verify and identify technical issues and drive to resolution in a timely manner

Developed Business Requirements Documents (BRD), Functional Specification Documents (FSD) and use cases new banking products, application upgrades, and Source System consolidation project.

Responsible for collaborating with cross-functional teams to identify and determine solutions and/or workarounds for technical issues

Authored BNPP mandated OFAC watchlist change control and monitoring procedures for FDIC audit

Sr. Business Systems Analyst – HR Module Releases: Salesforce Inc, San Francisco, CA (Consultant) (7/2014-11/2014)

Review, create end-to-end flow diagrams, analyze, test, and evaluate internal Corporate HR proprietary application

Validate and verify process stages, identify defects and bugs within the application by creating scripts for UAT cycles, creating acceptance criteria cases in development environment. Provide status reports to managers and stakeholders.

Create Key interview Questionnaire Form for comparison of current requirements and new enhancements for process improvement.

Created end-to end current process flows for HR application for benefits, payroll and onboarding by interviewing stakeholders creating new processes and providing recommendations

Validated and verified process stages, identified gaps and defects, created acceptance criteria use-cases successfully deploying project.

Authored artifacts Key interview Questionnaire Form for enhancements and future releases.

Engaged with salesforce.com administrators and developers to provide new functionality to end users

Sr. Law IT Business Systems Analyst (SharePoint): Chevron, San Ramon, CA (Consultant) (3/2013-6/2014)

SharePoint systems administrator collaborating with cross-functional and global teams for Legal business unit, creating content, web parts, custom views and defining department specific metadata; Analyze, evaluate and propose security compliance requirements

Developed test and training plans and provided post-implementation support

Elicited requirements, developed UAT and training plans in adherence with to corporate standards

Prioritized, organized and collaborated project requirements with US and offshore teams

Business Systems Analyst /Project Manager: Texas Children’s Hospital, Houston, TX (3/2006-6/2012)

Innovation: Created workflow and API to connect Hospital personnel’s requirements in emails to create CA Unicenter Service desk tickets, resulting in resolution time reduction by 30 percent for weekend calls.

EPIC Health Care Systems: Authored Metadata documents for Hospital and Maternity Categories.

Audit Closures: ORACLE/PeopleSoft HRIS system Configuration as a result of gap analysis

Initiate, Design and develop ERP Service Desk Automation for patients saving TCH $200K annually

Conduct needs assessment for ERP systems: Supply Chain Computerized Materials Management.

Project manager for Hospital metadata for EPIC HealthCare Systems Project

Initiated, Designed and automated ERP Service Desk Incident Management saving $200K annually

Redesigned Security User Privileges Configuration Patient Information Communication MYChart

Product manager for Service desk system: involved in successfully evaluating from alternatives to implementation of the system.

Education and Certifications

MBA Finance • University of Missouri-Columbia

Bachelor of Library and Information Sciences • SNDT University, Bombay, India

Bachelor of Science in Physics (Minor in Math and Statistics) • University of Baroda, India

CAMS (Certified Anti-Money Laundry Specialist)

PMP (Project Management Professional

PSM (Professional Scrum Master)

CIA (Certified Internal Auditor)

Volunteer

Bio-Rad STEM Program volunteer, Bio-Rad Scholarship evaluator, Bank of the West ASPIRE Program committee member, BNPP MixCity committee member, Professional Business Women of California (PBWC) Volunteer Planning committee, High and Middle School STEM Program organizer, Contra Costa County Science Fair judge,

IBM Discover Program Judge, Homeschool mentor and tutor for High School students, PRATHAM festival volunteer, Houston International Festival Volunteer committee

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