Home Support Worker

KARLA DE GUZMAN

Address: **** ******** ****** ******, ** S4P 0P6

Mobile number: 306-***-**** Email: ***************@*****.*** ACADEMIC EXPERIENCE:

April 14, 2005 Bachelor of Science in INFORMATION TECHNOLOGY Technological Institute of the Philippines

CERTIFICATION:

18 January 2025 HSI - Basic Life Support Certification Global Torch Management Consulting and Training Abu Dhabi, UAE 9 December 2024 CSSD (Central Sterile Services Department) Certification Torch Professional & Management Development Training, Dubai, UAE 3 May – 3 Nov 2024 Social Care Management Completion Torch Professional & Management Development Training, Dubai, UAE SUMMARY OF QUALIFICATIONS:

Highly motivated and service-oriented professional with 16 years of experience in Dubai. Specializes in the logistics, clerical, and administrative aspects of project management. Valuable volunteer experience in church ministry includes ushering and treasury management. Compassionate Social Care: providing high-quality support to vulnerable individuals and families.

COMMUNITY SERVICES (non-profit charitable organization): Church Treasurer (Volunteer)

Jesus Kingdom Ministries Dubai, U.A.E. January 2016 to January 2025

• Record Keeping: meticulously record all the church's income (tithes, offerings, seeds) and expenses (salaries, utilities, ministry programs).

• Budget Management: creating and monitoring the church's budget, ensuring spending stays within allocated amounts.

• Financial Reporting: weekly prepare reports summarizing the church's financial health for church leadership and potentially the congregation.

• Internal Controls: establish and maintain internal controls to safeguard church funds from misuse.

• Financial Oversight: provide financial guidance and advice to church leadership and committees.

Church Ushering & Kids Ministry (Volunteer)

Jesus Kingdom Ministries Dubai, U.A.E. January 2016 to January 2025

• Provided exceptional guest service by greeting and seating patrons at church events.

• Prepared and arranged the communion elements (bread and wine/juice) for weekly services, ensuring proper quantities and presentation.

• Coordinated usher deployment and task to ensure efficient guest flow and seating during church services and events.

• Administrative job such as flight and hotel booking, event setup and other tasks such as data entry and report preparation.

• Mentor children in their spiritual growth, helping them develop a personal relationship with God.

• Prepare lesson plans, gather materials, and organize activities.

• Provide a safe and nurturing environment for children during church services.

• Communicate regularly with parents about the children's ministry. PROFESSIONAL EXPERIENCE:

Logistics Coordinator

ABB Industries L.L.C. Dubai, U.A.E. August 2010 to December 2015

• Fulfill customer orders (from purchase order receipt to dispatch) in an orderly and timely manner.

• Process and prepare required shipping documents and certificates.

• Organize and priorities workflow to ensure timely fulfillment of customer deadlines.

• Proactively address customer questions, complaints, and concerns, ensuring resolution to their satisfaction.

• Initiates and implements actions to respond to customer service requests for order changes, while maintaining accurate order information files.

• Collaborate with third-party partners to ensure smooth storage, transportation, and delivery of goods.

• Managing the connection between customer orders and supplier fulfillment, ensuring timely delivery based on customer needs.

• Managed the order fulfillment process by creating and approving purchase orders in SAP, while monitoring on-time delivery of materials.

• Reconciling supplier invoices against purchase orders and delivery receipts to ensure accuracy before payment approval.

• Provides backup support to other team members in performing their job duties, and fulfills other related tasks as assigned by management.

Project Coordinator

Al Abbas Interior Environments L.L.C. Dubai, U.A.E. Sept. 2006 to May 2010

• Responsible for analyzing client requirements and developing accurate and competitive quotations.

• Undertakes special projects, such as developing tender documents, and actively participates in additional tasks as assigned.

• Managed the logistical process and transmission of customer orders electronically using Citrix

(Easycom) and Oracle systems, for both international (Steelcase products) and local products.

• Ensured smooth order fulfillment by coordinating with customers, sales staff, and suppliers, and collaborated with supervisors and warehouse staff to establish efficient delivery procedures and schedules.

• Maintain a detailed tracking record for the incoming shipment, including estimated arrival date, shipment status updates,and any relevant reference numbers.

• Preparing sales order for delivery using Oracle system.

• Preparing requisition in order to convert it to purchase order.

• Verify site measurements and conduct site inspections to ensure proper project installation and adherence to target schedules for all projects.

• Managed client and supplier communication, ensuring all records were meticulously documented and filed in an organized and systematic manner. Accounts Payable Support

San Miguel Purefoods Corporation Navotas, Philippines June 2005 to May 2006

• Involves providing financial, administrative and clerical support to the organization.

• Provides support for the SAP system, including maintenance tasks.

• Supports efficient payment processing and expense control by receiving payments, verifying and reconciling invoices, and assisting with completing payments.

• Maintain a well-organized and efficient filing system for all invoices.

• Reconciling processed work by verifying entries and comparing system reports to ensure accurate balances.

PROFESSIONAL SKILLS:

• Advanced PC skills (MS Office – Excel, Word, PowerPoint)

• SAP Enterprise Portal 6 & Oracle system

• Citrix (Easycom) system

• HTML, e-mail (MS Outlook & web-based) and Internet research

• Possesses knowledge of other common PC applications and basic troubleshooting techniques

• Experienced in setting up and operating hardware like scanners and printers, along with basic software installation.

• Communication –building strong relationships with customers, suppliers and patients fostering collaborative communication to ensure services as needed.

• Team management – Develop and cultivate positive working relationships with colleagues, patients, and their families to enhance team communication and efficiency.

• Self-management – Entrusted with independent oversight of church treasury operations, showcasing confidence in my financial management skills.

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