Customer Service Product Manager

JESSE J. CAWLEY

*** ***** ****** ● Pittsburgh, PA 15224 ● 412-***-**** ● *********@*****.***

OBJECTIVE

Highly motivated, goal oriented, educated, energetic, dedicated individual with great interpersonal skills, team oriented attitude, and the willingness to learn. Also, a self-starter with business strategy planning and extensive beer/liquor knowledge to lead a team to success.

PROFESSIONAL EXPERIENCE

Bartender/Manager

Roland’s Seafood Grill, Pittsburgh, PA February 2010 – Present

Knowledge of beer and food menu

Superb customer service

● Maintain a fast paced bar environment

● Control of liquor/beer inventory

● Assist in new product purchasing

● Develop a repeat customer base

Product Manager/Buyer

The Beer Market, Pittsburgh, PA March 2014- October 2015

● Responsible for inventory management and merchandising

● Responsible for increasing product sales

● Educate/Train Staff on existing and new products

● Cultivate relationships with product vendor representatives

● Coordinate/conduct events to promote the products

● Explore for new and obscure product

● Work along side brewery representatives to gain product knowledge and cutting edge ideas

● Accountability for companies financial transactions

Financial Consultant – Business Banking

PNC Bank – Business Division, Pittsburgh, PA February 2013-March 2014

● Asses and gather business clients financial information including asset allocation, tax planning, savings and much more

● Develop financial strategies by guiding clients to create goals

● Explain financial strategies/goals to clients

● Monitor clients’ financial situation by tracking changes in wealth and life circumstances

● Prepare clients’ financial reports

● Update job knowledge by tracking financial markets, general economic conditions and new financial markets

● Strong communication skills to create relationships with clients

Bartender

The Rivers Casino, Pittsburgh, PA May 2009-January 2010

● Provide friendly and energetic customer service

● Assist in new product purchasing

● Track special food and beverage pairings

● Develop a repeat customer base

Supervisor

Krobar Ultra Lounge, Pittsburgh, PA March 2007-April 2009

● Managed overall bar and restaurant inventory

● Completed company accounting reports

● Responsible for daily financial transactions

● Supervised/planned promotional events

● Provided support and training for staff

● Maintained relationships with outside vendors

Waiter

Primanti Brothers, Pittsburgh, PA June 2003-April 2008

● Maintain a team oriented attitude

● Monitored food preparation and presentation

● Provide friendly and energetic customer service

● Maintain a repeat customer base

COMPUTER PROFICIENCIES

Microsoft Office

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