Administrative Assistant

BRANSON E. ASHFORD

**** ******* ***** **** *********, NC 28214

Mobile: 704-***-**** Email: branson001@yahoocom SUMMARY OF QUALIFICATIONS

Over 16 years of professional experience in customer services with a strong work ethic

Highly organized with great attention to detail and expedience in follow through

Effective communicator; attentive listener, patient, and diplomatic

Competent at managing responsibilities in a fast-paced, high-volume atmosphere

Motivated and self-driven professional who is flexible and ready willing and able to learn new things

Known for the ability to build relationships and educate customers resulting in high customer satisfaction PROFESSIONAL EXPERIENCE

2009 to Present Wells Fargo (Copy Center Manager) Charlotte, NC

Experienced in file management and systems such as Adobe Acrobat, PowerPoint, Excel and SharePoint

Daily use of Multi-Channel Printing Solutions database to send files to Kodak Black and White Digimaster and RICOH color printers

Expert in Heidelberg perfect binding machines

Systems knowledge of Oracle R12 and OBIEE for generating and pulling reports also meeting Service Level Agreements

Interacts daily with customers via email, in person, or over the phone

Conduct quality assurance audits on all documents and quality control on all print jobs internal and external

Overseeing customer request inbox for day-to-day production along with excellent customer service 2004 to 2007 Bank of America (National SPOC Team) Charlotte, NC

Implemented database audits, including, agenda for attendees the director and staff

Prepared and/or assembled required documents and materials, such as speeches, reports, and handouts

Developed data standards, policies, and procedures

Implemented database security procedures, conduct evaluations, audits, and reviews for compliance and operational risk

Provided technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems in response to reported or observed incidents, ensuring critical business activities are carried out

Analyzed system problems; issues system recovery and/or restart job control language (JCL) to the appropriate center/location as warranted by the situation

2001 to 2004 Risk Management Associates (Accounts Manager) Charlotte, NC

Traced transactions identifying the source(s) of discrepancies, develops corrective actions required to bring accounts into agreements, ensures the accuracy of adjusted accounts, and recommends actions to prevent recurrence

Examined accounts and /or resolves difficult reconciliations requiring an analysis of adjustments and corrections in accounts

Assisted inbound customers calling in for processing of payments, reviewing accounts, finding creative acceptable solutions for past due balances, assisting the customer with reconnection of services and the reduction bad debt

Acted directly with the clients to provide information concerning their patients, any issues regarding billing, and the collection of payment

EDUCATION

1997 Akon University (BA Communications) Akron, OH AREAS OF EXPERTISE AND INTEREST

Research and IT Technical Support

Forecasting, prioritizing and scheduling using various computer systems

Advanced computer systems knowledge in the following: SharePoint, Total View, FedEx Mailing System, AS400, TSYS, Lotus Notes, Adobe Acrobat w/Smart Board, Jiba, Microsoft Office, Hogan and PowerPoint, Oracle VOLUNTEER EXPERIENCE

OCTOBER 2011 to Present Nations Ford Community Church

Operating a Panasonic AV-HS400AE multi-format switcher

Operating and working with several hand operated and mounted Panasonic AVCCAM Camcorders Mobile: 704-***-**** Email: branson001@yahoocom

2502 Harwood Hills Lane Charlotte, NC 28214

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