Salesforce Developer
Resume:
Christi Leeni Devathala Email: ****************@*****.***
Salesforce Developer/Admin Phone: 469-***-****
LinkedIn: www.linkedin.com/in/christileeni
PROFESSIONAL SUMMARY
* ***** ** ** *********e in Salesforce.com CRM Platform and Apex technologies including analysis, design, coding, testing, maintenance.
Experience in working with Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL SOSL and Webservices/ Metadata API).
Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
Strong experience in defining and managing custom Objects, developing field validations, campaign Management, formulas and workflow rules using Salesforce.com.
Extensive work experience on designing custom fields, role-based page layouts, Custom application, custom Tabs, custom reports, report folders, Analytic Snapshots report extractions to various formats, design of Visualforce Pages, Dashboards and various other components as per the client and application requirements.
Experience in Agile methodology, daily scrum meetings, and sprint planning.
Hands on experience in using the sandbox for testing and migrated the code to the deployment instance after testing using Change sets.
Experience in using Copado tool for continuous integration & continuous deployment
Experience in DocuSign, Managed Package in App exchange
Good Knowledge on Sales, Community, Service Cloud & Apex Programming on Force.com Platform.
Experience with data migration and updates through App Exchange Data Loader in Salesforce.com.
Technical Knowledge on Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
Experience using automating complex business processes using declarative features such as workflows, approval process, process builder, validation rules, security and sharing rules according to application requirements.
Experience in using data tools like Apex Data Loader, Import Wizard, and Workbench.
Experience in Salesforce Configuration using Roles, Profiles, User Creation, Email Services, and Page Layouts, Reports, Dashboards, tasks, actions and Analytic Snapshots.
Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Language.
Developed Lightning applications using Lightning components, controllers and events and used custom CSS in the components.
Built Custom Lightning App Home Pages, App Pages, and Record Pages.
Experience in building new Applications with the Lightning App Builder and Lightning components.
Experience using salesforce Lightning UI. Created Components and Apps in salesforce lightning experience and in Salesforce1 mobile experience.
Developed various Visualforce Pages, Lightning Design, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
Experienced in modifying visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
Experience in developing reusable UI components with lightning component framework, Visualforce Pages/Components, Apex Controllers, HTML.
Experience in developing custom lightning components using LWC and Aura Framework.
Proficient in administrating the organizational setup using Salesforce administration.
Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
Experience in designing junction objects and implemented various fields like Picklist, custom formula fields and field Dependencies
Experience in implementing security and sharing rules at object, field, and record level for different users at various levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
Good exposure on Design Patterns (Creational, Structural and Behavioral).
Experience in designing skills with E-R Diagram and UML Diagrams.
Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, Spring, XML, XSL, HTML, JavaScript, JDBC and CSS.
Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
Experienced in full life cycle application development from requirements gathering and design to UAT (User Acceptance Testing).
Experience in Clariti Application
Co-ordinate with the testing team and provide the application flow demo before the test team starts Testing.
TECHNICAL SKILLS:
Salesforce Technologies
Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers) SOQL, SOSL, Apex Data Loader, Web Services, Dashboards, Reports, Analytic Snapshots, Lightning, Custom Objects, Eclipse with Force.com Plug-in, Force.com IDE, Rest API’s, Workflow rules, Changesets, Visualforce, Flows, Approvals, Case Management Automation, Community cloud, Sales Cloud, Service Cloud, Marketing Cloud, Data Import Wizard, Apex Data Loader.
Custom Integration
Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, DocuSign, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading
Force.com tools
Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in
Programming Languages
Java, C, C++, VB, SQL, APEX and UML
Java/J2EE/Web Technologies
J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service
Database
MS SQL Server and MySQL
IDE
Eclipse, My Eclipse and Force.com Eclipse IDE plug-in
Tools
MS Visual Source Safe, HTML Dream weaver, Microsoft Project, Sub Version and MS Visio
Platforms
UNIX and Windows (NT/2000/XP/Vista/7)
CERTIFICATIONS:
Salesforce Platform Developer 1 Certification
Salesforce Administrator Certification
Salesforce AI Associate
Salesforce AI Specialist
PROFESSIONAL EXPERIENCE:
Panera Bread September 2021 – Present
Salesforce Developer
Responsibilities:
Designed and built the framework and infrastructure in support of the Catering CRM activities within the Salesforce.com platform, using an Agile approach.
Worked on multiple projects, designed, developed and deployed Flows, Apex classes, Controller classes, extensions, Apex trigger, Flow triggers for various functional needs in the application.
Created and maintained Users, Profiles, Permission sets, Queues and Public Groups for users in the organization.
Automated Business processes using sending email alerts, updating fields and assigning tasks using flow builder.
Experience is working with JIRA tool.
Troubleshoot and resolved issues within Panera’s Salesforce.com application as well as integration of data between Salesforce.com and other data sources
Maintained systems to optimal performance levels
Predominantly worked on flow-based developments and created various flow types as per the automation needed.
Worked on multiple batch jobs and scheduled jobs
Used AppExchange managed packages like DocuSign to generate documents with custom built templates and automated the complete quote generation process
Hand of experience on tools like data loader and workbench to bulk load data into salesforce from other databases and CSV files
Interacted with various business user groups to gather the requirements and documented the requirements.
Involved in Daily standup meetings
Actively participated in system implementations and post-production support
Provided technical assistance and end user troubleshooting for bug fixes, enhancements from Business and UAT Team.
Worked on service console lightning applications which contains multiple numbers of Lightning web components (LWC)
Copado enabled a faster, error free releases with continuous integration & delivery (CI/CD) technologies.
Used Copado for automated testing, continuous integration and continuous deployment.
Developed multiple lightning web component (LWC) regarding service case console page
Met project deliverable deadlines; escalated and resolved issues in a timely manner
Strong experience in designing Custom Objects, Custom Fields, formula fields, Role Based Page Layouts, Custom Tabs, validation rules Custom Reports, Report Folders and Report Extractions to various formats based on the requirement.
Experienced in developing responsive and dynamic web pages using HTML5.
Experienced with Salesforce Lightning Components and Visualforce pages using HTML.
Proficient in structuring Salesforce UI elements with semantic HTML for better accessibility and SEO.
Skilled in integrating HTML templates within LWC (Lightning Web Components) for custom UI development.
Hold Strong knowledge of CSS3 for styling Salesforce Lightning Components and Visualforce pages.
Experienced with SLDS (Salesforce Lightning Design System) to ensure consistent UI/UX in Salesforce applications.
Implemented flexbox, grid layouts, and media queries for responsive Salesforce components.
Proficient in CSS pre-processors (SASS/LESS) for modular and maintainable styling in Salesforce projects.
Strong command of modern JavaScript (ES6+) for building dynamic and interactive Salesforce applications.
Experienced in developing Lightning Web Components (LWC) and Aura Components using JavaScript.
Proficient in DOM manipulation and event handling for improving Salesforce UI interactions.
Knowledge of JavaScript Promises, Async/Await, and fetch API for handling Salesforce REST API calls.
Experienced with third-party JavaScript libraries (Lodash, Moment.js, Chart.js) for enhancing Salesforce UI functionalities.
Skilled in error handling and debugging JavaScript code using Chrome DevTools in Salesforce applications.
Strong knowledge and experience in Copado, Release Management and Production Support, including deployment and migration activities from Development through to Production.
Created lightning web components (LWC) and apps combining lightning design system, lightning app builder and lightning component features
Remained current with application integration tools, technology, and best practices in support of Salesforce.com.
Customized Salesforce Lightning components to enhance user experience and streamline processes.
Involved in creating and customizing Email template and configuring them to the email alert for a standard/custom object
Developed different visual force pages to suit to the business needs using Visual force components
Developed components, controllers, custom reports, custom tabs, labels, for automating business logics
Used Sandbox for developing and testing. Created and Deployed change sets from Sandbox to Production using Copado deployment tool required for the implementation
Experienced in administrative tasks like creating user, roles, profiles, Email services and given them security controls and shared settings
Worked on Sales cloud, service cloud & community cloud
Coordinated with Integration team to discuss on Payload’s that were sent via platform events and fixed bugs.
Implemented the MVC design pattern using Apex, Visualforce, and Lightning Components to build scalable and maintainable Salesforce applications.
Applied Model-View-Controller (MVC) architecture principles to separate business logic, user interface, and data layers in Salesforce custom applications.
Developed Apex classes and triggers to handle complex business logic and data manipulation, ensuring the Model layer is correctly integrated with Salesforce's database.
Designed and implemented Apex controllers to support Visualforce pages and Lightning components, adhering to the MVC framework.
Developed and customized Salesforce Experience Cloud sites to enhance user engagement and improve customer self-service capabilities.
Designed and implemented custom Lightning Web Components (LWC) and Apex controllers to extend Experience Cloud functionality.
Configured Experience Builder to create responsive and branded portals for customers, partners, and employees.
Integrated third-party applications with Salesforce Experience Cloud using REST/SOAP APIs for seamless data exchange.
Optimized Experience Cloud performance by leveraging caching techniques, CDN integrations, and Salesforce best practices.
Implemented custom sharing rules, roles, and profiles to ensure secure access control within Experience Cloud communities.
Automated business processes within Experience Cloud using Flows, Process Builder, and Apex triggers.
Developed custom themes and branding for Experience Cloud portals using CSS, JavaScript, and SLDS (Salesforce Lightning Design System).
Configured and managed Knowledge Base, Case Deflection, and Chatbots within Experience Cloud for improved customer support.
Led migration of existing Salesforce Communities to the latest Experience Cloud framework, ensuring modern UX and enhanced performance.
Collaborated with business stakeholders to gather requirements and design Experience Cloud solutions aligned with organizational needs.
Worked with cross-functional teams, including UX designers and backend developers, to deliver customized Experience Cloud solutions.
Provided training and documentation for end users on navigating and managing Experience Cloud portals.
Monitored and optimized SEO settings in Experience Cloud to improve search visibility and user adoption.
Environment: Saleforce.com platform, Flows, Visual Force Pages, Data Loader, Workbench, Apex Class, Controllers, Triggers, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, DocuSign, AppExchange, Eclipse IDE Plug-in, Sandbox environment. Lightning pages, Records, Page Layouts, SOSL, SOQL, Sales Cloud, Service Cloud and Dashboards.
Splunk – San Jose, CA. April 2021 – August 2021
Salesforce Developer
Responsibilities:
Interacted with various business team members to gather the requirements and documented the requirements.
Implemented the salesforce.com applications using Agile Scrum Methodology.
Created Custom Objects and fields for transactional and contractual information.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
Created workflow rules and defined related tasks, email alerts, and field updates.
Participate in automating complex business processes using declarative features such as approval process, dynamic approval process, Process builder, workflows & sharing rules without depending on custom code development.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Developed various Visualforce Pages, Lightning Design, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
Designed, Developed & deployed various APEX Classes, Test methods & also various Schedule, Batch and Future based Apex classes to implement the custom functionality
Developed on customization of Visual force to have lightning experience for desktop & mobile applications that were required by the Organization.
Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.
Experience in Force.com API, complex SOQL&SOSL queries, DML statements, S objects and Governor Limits.
Upgraded some Apps from Salesforce Classic to Salesforce Lightning to develop rich user interface and better interaction of pages
Developed Lightning apps using lightning Components and made them compatible with Salesforce mobile app.
Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
Worked with External objects in Salesforce which is another feature introduced with Lightning components.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
Involved in deploying the AppExchange applications and integrating with third party applications.
Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
Optimized data refresh schedules, reducing report processing time by 40%, improving operational efficiency.
Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
Implemented SFDC Sales Cloud, Service Cloud, Experience cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
Developed and customized Salesforce Experience Cloud sites to enhance user engagement and improve customer self-service capabilities.
Configured Experience Builder to create responsive and branded portals for customers, partners, and employees.
Integrated third-party applications with Salesforce Experience Cloud using REST/SOAP APIs for seamless data exchange.
Optimized Experience Cloud performance by leveraging caching techniques, CDN integrations, and Salesforce best practices.
Implemented custom sharing rules, roles, and profiles to ensure secure access control within Experience Cloud communities.
Automated business processes within Experience Cloud using Flows, Process Builder, and Apex triggers.
Developed custom themes and branding for Experience Cloud portals using CSS, JavaScript, and SLDS (Salesforce Lightning Design System).
Configured and managed Knowledge Base, Case Deflection, and Chatbots within Experience Cloud for improved customer support.
Led migration of existing Salesforce Communities to the latest Experience Cloud framework, ensuring modern UX and enhanced performance.
Collaborated with business stakeholders to gather requirements and design Experience Cloud solutions aligned with organizational needs.
Worked with cross-functional teams, including UX designers and backend developers, to deliver customized Experience Cloud solutions.
Provided training and documentation for end users on navigating and managing Experience Cloud portals.
Developed and customized Pardot automation rules, engagement programs, and segmentation lists to optimize lead nurturing and scoring.
Integrated Pardot with Salesforce CRM, ensuring seamless data synchronization between marketing and sales teams.
Designed and implemented custom email templates, landing pages, and forms in Pardot to improve marketing campaign effectiveness.
Developed Apex triggers and batch processes to enhance Pardot-Salesforce integration and automate lead processing.
Utilized Pardot API to create custom solutions for marketing automation and campaign tracking.
Configured and optimized Pardot scoring and grading models to improve lead qualification and conversion rates.
Conducted data migration and cleanup between Salesforce and Pardot, improving database accuracy and marketing segmentation.
Implemented dynamic content and personalization in Pardot emails and landing pages to enhance user engagement.
Developed custom reports and dashboards in Salesforce to track Pardot campaign performance and ROI.
Provided training and documentation for marketing and sales teams on Pardot best practices and Salesforce integration.
Monitored and optimized SEO settings in Experience Cloud to improve search visibility and user adoption.
Implemented integration of Salesforce.com applications with external systems through Web services API, Metadata API, WSDL, SOAP and REST.
Experience in Refreshing a sandbox to update the sandbox’s metadata from its source org and Performing post sandbox refresh activities.
Experience in working with Change Sets, Data Loader, Data Import Wizard, Ant and Workbench.
Worked on various profiles and configured permissions based on the organizational hierarchy requirements.
Implemented Web-to-lead, Web-to-Case and Email-to-Case to generate new Leads and Cases.
Environment: Saleforce.com platform, Apex Language, Visual Force Pages, & Controllers, Data Loader, Workbench, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, data loader, Eclipse IDE Plug-in, Sandbox environment. Lightning, Records, Page Layouts, SOSL, SOQL, Sales Cloud, Service Cloud, Dashboards, Data Migration and Windows.
Sunvi Labs, India January 2020 - March 2020
Salesforce Developer/Admin
Responsibilities:
Interacted with various business team members to gather the requirements and documented the requirements.
Involved in deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.
Designed and deployed Custom objects, Components, validation rules, Approval Processes and Auto-Response Rules for automating business logic and Deployed changes from sandbox to production using change sets.
Designed the solutions for business and technical requirements by customizing various standard objects of Salesforce.com (SFDC).
Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user Interface and better interaction of pages.
Maintained the Products sync with external application.
Experience in building reusable UI components and pages with Lightning component framework.
Worked on Custom Settings and Email Services for automation using Apex Classes.
Maintained support and delivered multiple enhancements for a Salesforce Sales Cloud application, including web-to-lead enhancements that enabled reduction of headcount
Proactively managed all cases including those received from Marketing, Sales, and Operations, while troubleshooting issues.
The project was implemented using Agile Scrum methodology, responsible for participating in all the scrum ceremonies such as backlog grooming, iteration planning, daily stand up, iteration demo and retrospective along with all the business owners.
Developed salesforce.com application using Sales cloud.
Created workflow rules and defined related tasks, email alerts, and field updates.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
Hand On experience UI development with Ajax, JavaScript, AngularJS and as well as in NodeJS and good experience in Integrating the Red hat.
Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
Worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
Used field level security along with page layouts to manage access to certain fields.
Created custom Reports based on business need and associated them to Dashboard.
Modified the existing Salesforce data by removing duplicate account records using Demand tools.
Working with web services API.
Implemented Security and Sharing rules at Object, Field, and Record levels for different users in the organization.
Collaborate with business owners to define the user stories and discuss them during the backlog grooming to make sure stories acceptance criteria are well defined and stories are ready to be worked.
Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
Involved in Unit Testing, Code Coverage and Code Review. Analyze the code and develop the Technical Documentation.
Created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, assignment rules and system triggers.
Worked with Apex on Force.com IDE, created custom controller classes for Visualforce pages and implemented custom business logic.
Used Salesforce Lightning framework presents app developers with the opportunity to build dynamic web applications.
Environment: Salesforce.com platform, Apex Language, SOSL, SOQL, Service Cloud, Sales Cloud, Data Loader, Workflow &Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Data Migration, Salesforce Lightning, Cast Iron, Picklists, Visualforce, Eclipse IDE Plug-in, Sandbox.
Seanergy Consulting Services, India June 2015 – December 2019
Salesforce Administrator
Responsibilities:
Worked as Salesforce admin support governing personal information setup, password reset, updating company profile, Network access setup
Configuring & creating user roles, public groups, security, roles & profiles, and workflow rules settings based on specific client needs.
Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs.
Developed and customized Salesforce Consumer Goods Cloud solutions to enhance retail execution and field sales performance.
Implemented Retail Execution features, including visit planning, merchandising audits, and in-store execution workflows.
Integrated Salesforce Consumer Goods Cloud with external systems using APIs, MuleSoft, and Apex REST services.
Developed custom Lightning Web Components (LWC) to enhance user experience in Salesforce Consumer Goods Cloud.
Configured and customized Trade Promotion Management (TPM) to optimize promotional planning and execution.
Automated order management and replenishment processes using Apex triggers, flows, and batch jobs.
Optimized store visit planning and execution using Einstein AI insights and automation.
Designed and implemented custom pricing and discounting rules to streamline product promotions.
Enhanced field rep productivity by developing mobile-friendly Salesforce solutions using Salesforce Mobile SDK.
Developed and deployed custom reports and dashboards to track sales performance and store audit results.
Worked closely with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
Provided technical mentorship to junior developers on best practices in Consumer Goods Cloud customization.
Conducted end-user training sessions to improve adoption of Salesforce Consumer Goods Cloud features.
Led data migration efforts, ensuring accurate transfer of historical sales and customer data into Salesforce.
Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
Involved & worked with in field & page layout customization for the standard objects like Account, Contact, and Leads.
Created various types of reports (summary reports, matrix reports, Tabular Reports) and applied filters as per business need and created dashboards based on reports to visualize the data.
Implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
Designed and deployed Validation rules, Approval Processes and Auto-Response Rules for automating Business logic.
Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
Created detailed data mapping document for integrating various systems with Salesforce.com.
Involved in setting up field level access for each custom object created based on the user’s role within the organization.
Involved in customizing custom objects, tabs, fields, page layout as per the business need.
Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
Environment: Salesforce.com Platform, Data loader, Force.com, Custom Objects, Workflow & approvals, Custom Tabs, Reports, Profile Level Security, Sandbox data loading, Eclipse IDE Plug-in, Record Level Security, Dashboards.
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