Business Analyst Product Owner

Sourabh Chikhale

Engagement Manager Product Owner Business Analyst

https://www.linkedin.com/in/sourabh-chikhale/ (216) 804 - 1576 ***************@*****.***

PROFESSIONAL SUMMARY

A results-driven Product Owner & Product Manager, I bring a strong background in product strategy, Agile execution, and stakeholder collaboration. My journey began as a Business Analyst, where I honed my skills in process optimization and data-driven decision-making. Progressing to Engagement Manager at Sogeti USA (Johnson & Johnson IT Operations), I led IT service strategies, digital transformation, and stakeholder alignment. Currently, at MTX Group, I drive product vision, backlog prioritization, and user-centric innovation for government clients. With expertise in Agile frameworks, SaaS implementations, and cross-functional leadership, I thrive in fast-paced environments. Passionate about building scalable, customer-focused solutions, I leverage analytics, automation, and AI-driven insights to enhance product adoption and business impact.

PROFESSIONAL EXPERIENCE

MTX Group Inc (Remote) USA

Engagement Manager (Senior Consultant) Product Implementation & Security Lead Oct 2022 – Present

Client: New Hampshire State Govt NHCCIS System

Defined long-term product strategy and vision, aligning business objectives with technology roadmaps to ensure a user-centric and data-driven approach to feature development.

Transformed business needs into structured and well-prioritized product backlogs, leading cross-functional Agile teams to deliver high-value and scalable features.

Optimized user engagement and retention through continuous user feedback loops, enhancing product-market fit and refining customer experience strategies.

Drove data-driven decision-making by leveraging comprehensive analytics, KPIs, and performance metrics to measure product success and inform future roadmap priorities.

Enabled faster time-to-market by improving Agile execution, backlog prioritization, and iterative sprint planning, ensuring seamless collaboration between engineering, design, and business teams.

Sogeti USA, New Jersey

Service Level Manager Engagement Manager (Product Owner) Dec 2019 – May 2022

Client: Johnson and Johnson, IT Department

Directed IT engagement strategies, bridging the gap between business objectives and technology execution, improving service delivery efficiency and fostering seamless stakeholder collaboration.

Led contract negotiations and structured service agreements, ensuring cost-efficient, scalable, and business-aligned IT operations across multiple functional teams.

Advised executive leadership on enterprise-wide digital transformation strategies, aligning IT investments with high-impact business initiatives to drive long-term success.

Strengthened stakeholder relationships through proactive issue resolution, risk mitigation, and strategic service enhancements, reinforcing IT’s role as a value-driven business enabler.

Managed executive communications regarding IT project roadmaps, portfolio management, and budget allocation, ensuring alignment with evolving business priorities.

Service Level Manager

Monitored IT service performance and infrastructure efficiency, ensuring compliance with SLAs while driving process improvements to enhance system reliability and user experience.

Designed and implemented a comprehensive incident management framework, minimizing disruptions, optimizing response strategies, and improving IT support responsiveness across business-critical operations.

Partnered with cross-functional teams to analyze service trends, proactively addressing inefficiencies, optimizing workflows, and ensuring IT service alignment with evolving business needs.

Developed and maintained real-time IT service performance reports and dashboards, providing leadership with transparent data insights for more informed decision-making.

Mohawk Industries, Calhoun, GA

Associate Business Analyst Oct 2019 – Dec 2019

Analyzed business and IT requirements, collaborating with stakeholders to create detailed functional documentation and process flow diagrams, forming the foundation for future IT service enhancements.

Evaluated operational inefficiencies and proposed data-driven process improvements, streamlining workflows and enhancing cross-functional coordination between business and technology teams.

Conducted market research, competitor benchmarking, and industry trend analysis, providing strategic insights that influenced business and IT alignment initiatives.

Compassion Software Solutions, Pune, India

Business System Analyst Jan 2015 – May 2017

Evaluated and improved business processes, recommending technology-driven enhancements that fostered collaboration—boosting Salesforce utilization and team productivity by 20%.

Accelerated development cycles by 15% by designing user stories, acceptance criteria, and workflows that bridged business and technical requirements

TOOLS

Product & Agile Tools: Jira, Confluence, Azure DevOps, Miro, ServiceNow

Data Analytics & BI: Tableau, Power BI, SQL, Google Analytics, Looker

Cloud & SaaS Platforms: AWS, Azure, Salesforce, SAP

Project & Process Management: Agile (Scrum, SAFe), Lean Six Sigma, ITIL

Automation & AI Integration: RPA (UiPath), Python for Data Analysis, AI-driven Business Insights

Financial & Strategy Tools: Forecasting Models, Cost Optimization, Budget Planning

CORE COMPETENCIES

TECHNICAL SKILLS

Feature Prioritization (RICE, MoSCoW, WSJF)

Customer-Centric Innovation & Market Strategy

Agile Methodologies (Scrum, SAFe, Kanban)

Stakeholder & Cross-Functional Collaboration

Data-Driven Decision Making & KPI Optimization

End-to-End Project Lifecycle Management

Enterprise Digital Transformation & Automation

Business Process Reengineering (BPR)

Financial Forecasting & Budget Management

Operational & IT Governance (ITIL, Service Management)

Go-to-Market Strategy & Product Adoption

Product & Agile Management Tools:

JIRA, Confluence, Azure DevOps, Miro, ServiceNow

Data Analytics & Business Intelligence:

SQL, Tableau, Power BI, Google Analytics

Cloud & SaaS Platforms:

Salesforce (Sales & Service Cloud), AWS, Azure,

Automation & AI Integration:

RPA (UiPath), TestIM, AI-driven Business Insights

UI/UX & Customer Experience:

User Research, A/B Testing, Customer Journey Mapping

Figma, Sketch, LucidChart, Smartsheets, Hotjar

EDUCATION

Master’s in Business Administration, Campbellsville University, Louisville, Kentucky (2022-2024)

Master’s in Computer and Information Systems, Cleveland State University, Cleveland, Ohio (2017-2019)

Bachelor’s in Computer Engineering, University of Pune, India (2014-2017)

CERTIFICATIONS

Professional Scrum Product Owner (PSPO I, II)

Professional in Project Management (PPM)

Certified Professional in Business Analysis (CPBA)

Six Sigma Green Belt (CSSGB)

ITIL V4 – Foundation (Service Management & IT Operations)

4x Salesforce Certified – Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst

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