Medical Records Team Leader

H. David Jack

***** * **** **, *******, AZ. ***** ******.****@*****.*** 770-***-****

Multi-industry sales success with emphasis in consultative-related sales for industry leaders.

Proven record marketing diverse products to generate new business, maximize loyalty, build referral system, increasing sales and market share.

Areas of Expertise

Development & Penetration

Sales Analysis & Optimization

Relationship Building & Management

Account Acquisition & Retention

Product Introduction & Education

Presentations & Demonstrations

Leadership, Training & Coaching

Procedural Improvements

Top performing sales professional, well versed in developing incremental goals and well-thought-out territory, district, and account plans. Proven ability to deliver above

expectations, increasing touch rate with clients to maximize sales. Strong ability to apply consultative sales approach, investing time and understanding customer needs. Articulate in conducting presentations and demonstrations to promote product value and overcome resistance. Able to quickly gain the confidence and trust of customers through strong follow up and communication. Well versed in building partnerships to serve as product advocates.

Strategic in account management, driving growth and creating opportunity through lead generation. Developed relationship building, and clearly articulated product benefits to meet aggressive targets.

Frequently called upon as team leader based on vision and results. Conducted in-person interviews in panelist homes

MEMBERSHIP REPRESENTATIVE, Nielsen-Remote 3/21-

Recognized by manager with Top Team Producer Award in 2023. Recognized for Top Weekly Producer June, July 2024. Team Lead. Traveled to selected homes in the territory. Approached statistically-selected homes (door to door) with or without an appointment. Persuaded selected households over the phone and or in person to participate in Nielsen TV, Radio and Computer Research. Build and maintain relationships with Nielsen families/households and educate panel members on the proper use of our equipment. SR ACS SPECIALIST, Bank of America-Chandler AZ 2/19-2/21 Consistently ranked in Top 10% of new credit card sign ups. Accountable for providing superior client service support for Bank clients. Provided detailed account information, reviewing internal systems for in-depth research requests working with back-office teams when necessary. Followed processes for performing maintenance on a variety of service request related to banking products including deposit accounts, credit cards and online banking for both personal and business client relationships

MEDICAL RECORDS CONSULTING, Dr. Counts Psychological Services-1/13-1/19 Performed clerical duties and maintained medical records, Check medical record charts(in and out through computer system programs. Researched accounts receivable and consulted with insurance companies to institute settlement of accounts. Research and resolve incorrect payments, EOB rejections and other issues with outstanding accounts. ACCOUNT EXECUTIVE, Nextiva-Scottsdale, AZ, 1/14-Present Responsible for generating new sales revenue through effective lead qualifications and opportunity management to business clients. Develops and maintains favorable relationships with new and existing clients in order to increase revenue. Responsible for maintaining high activity standards, daily lead qualification, generating proposals, pipeline growth, adherence to sales methodology and over achieving monthly sales revenue targets. Exceeded monthly goals consistently. Brought in 1000 line transaction. Responsible for helping train and develop new hires.

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H. DAVID JACK Page 2

BUSINESS DEVELOPMENT MANAGER, Endurance International-Phoenix, AZ, 3/12-12/13 Work directly with customers via telephone to describe products and or services to persuade potential and current customers to purchase new products and services.

Provided customers the tools to navigate and experience the power and potential of the web. Educated customers and implemented features and benefits of Search Engine Marketing, web design services and resolved technical issues. Identified customer issues and provide appropriate solutions via up-sell of additional products and or services. Consistently ranked in top revenue sales. Recognized for training and developing new hire Top 5% agent on team consistently. Increased sales each month by $2500 PARTNER/OPERATIONS MANAGER, Kirkwood Bar & Grill-Atlanta, GA, 12/2010-3/2012 Directed sales and profitability of high image full service bar & grill. Managed 22 employees. Extensive profit/loss experience in standardization of portions and implementation of labor costs controls, documented daily, weekly and end of month transactions. Prepared payroll. SENIOR SALES MANAGER, Novartis Pharmaceuticals Corp, Athens, GA, 9/2002-2/2010 Advanced revenue goals across key territory, targeting doctors offices as well as clinics, pharmacies, and hospitals. Educated physicians on patient types and product benefits.Earned MVP award for #1 sales volume. Achieved #1 position in the district with all products. Selected as “quarterback” of district/team. TERRITORY SALES MANAGER, Wyeth, Athens, GA, 3/2001-9/2002 Served as team leader of 6 sales representatives charged with meeting sales objectives for anti-depressant, GI and cardiovascular products. Monitored budgets and developed situational analysis, customer strategies, account relations and action plans.Ranked 2nd in region out of 56 representatives in overall sales 2002 Attained between 102% and 111% of sales goals for assigned products. Boosted market share in lagging territory. EDUCATION

Bachelor of Arts (B.A.), Arizona State University, Tempe, AZ

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