Quality Assurance Qa Engineer

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Shilpa Nannuri

DFW Area, TX 801-***-**** *******.****@*****.*** linkedin.com/in/shilpanannuri/ Senior QA Engineer

12+ years experienced Senior Quality Assurance Engineer in CRM, retail and financial market with excellent technical communication skills, thorough understanding of full SDLC, and eagerness to learn and adopt new technologies.

• Result driven QA professional with expertise in manual and automated software testing and extensive experience in software development methodologies both in Agile and waterfall models

• Expertise in analyzing user requirement analysis, functional specifications, business requirements and business rules to prepare test schedules, identify test requirements, test plans, RTM (Requirements Trace Matrix), test cases, test scripts, test data test results, and documenting defects

• Expertise in testing applications at various levels: functional, regression, sanity, smoke testing, and bug verification

• Proven track record in testing and validating issues with oracle form and reports, Java APIs (with Postman), IDM applications, Webservices (SOAP UI XML) and in salesforce core applications

• Expert in writing SQL scripts (TOAD and PL/SQL developer), UNIX commands required for testing applications

• Expert using gus, jira, quality center, rational clear quest for logging, tracking and reporting the defects

• Experience with phase ware and BMC remedy tools for ticket validation

• Experience in triaging and fixing the test failures

• Experience in writing automation scripts in Java and Selenium

• Working experience in CI/CD pipelines with shell scripts and groovy.

• Helped customers in validating and investigating the issues by performing thorough root cause analysis

• Excellent communication and interpersonal skills. Versatile team player and individual contributor with proven problem- solving skills. Quick learner and easy to approach. SKILLS:

Testing Tools: Quality Center 9.2, Test Director, Rational Clear Quest, QTP, Jira, PL/SQL Developer, TOAD; OLAP Tools: Oracle Reports 10g/6i, Oracle Forms 10g/6i, Business Objects XI, Hyperion RDBMS: Oracle 11i/10g/9i/8i, MS SQL Server 2003/2005, IBM DB2, MySQL Languages: SQL, PL/SQL, C, Java; ETL Tools: Informatica Power Center 8x, 7x (Designer, Workflow Manager, Work flow Monitor); Version Control Tools: Git, Perforce; CRM Applications: Salesforce, Microsoft Dynamics 365

EDUCATION:

Master of Science, Electrical engineering, University of South Alabama, Mobile, AL, USA 08/2008 Bachelor of Science, Electrical Engineering, JNTU, INDIA 05/2006 CERTIFICATIONS:

Salesforce Certified Administrator Salesforce Certified Platform App Builder Salesforce Certified Platform Developer 1 2

PROFESSIONAL EXPERIENCE

ECS Tech (Remote) May’23 – Mar’25

UAT Lead

Women Veterans Call Center Project is to modernize its current solutions into a CRM while maintaining its inbound and outbound phone calls, inbound chat and SMS text within the CRM system. This application will help the Agents to serve Women Veterans with their VA benefits.

Responsibilities:

• Organizes/leads the User Acceptance Testing and Production Validation Testing meetings with business stakeholders during release cycles.

• Built a new process to manage test scripts in JIRA, which decreased testing time by 50%, from 4 days to 2 days, with improved accuracy, resulting in a faster software release.

• Implemented a new defect tracking system in JIRA to prioritize and resolve defects 80% faster, resulting in more seamless customer experience for the end users.

• Successfully completed smooth UAT for the Women’s Veterans Contact Center, ensuring full functionality, and a seamless online process for Veterans.

• Assists agents to understand the end-to-end flows in the new WISE CRM application and answers any questions that they have during and after release.

• Supports testing multiple CRM application projects.

• Created test repository in Jira to manage test cases based on the user roles and permissions.

• Created UAT dashboards in Jira for better visibility of the stories and defects for the release to the entire team.

• Collaborates with the business stakeholders, development teams, and business analysts to meet the end user business requirements and identify any gaps before the development phase.

• Supports the discovery, design, development, testing, and release phases of the projects.

• Thoroughly tests the application prior to UAT release to make sure the application is defect free for end users.

• Creates defect tracker for the team to prioritize and resolve the defects quickly to meet the release deadlines.

• Core tester solely responsible for testing the Women’s Veteran Call Center application.

• Identifies the defects and prioritized during the development and testing phase, prior to UAT release.

• Worked on creating strategic test plans, test scripts, test execution and defects within the Jira.

• Worked on End-to-End scenarios for the Outbound Call, Inbound Calls, Chat and text flows Environment: Microsoft Dynamics 365, Xrm Tool, SQL Developer, Jira, Confluence, Sharepoint, Avaya, eGain, Power bi reports

Salesforce Inc (Remote) Apr’22 – Mar’23

Senior Member Technical Staff

Core on git project is to implement git layer on top of core monolith to improve core developer experience at salesforce. This will help developers to experience a seamless check-in process, code reviews, and flexibility of working with multiple developers on the same code base. Salesforce core has a huge code base of about 30gb; more than a million files. Responsibilities:

• Improved check-in process for the developers by implementing different pre receive hooks on the server side

• Helped developers with support rotation during the core on git transition

• Created and improved test plans, test cases, and execution based on the design requirements for different enhancements on the core of git project.

• Enhanced the sync job process using groovy pipeline scripts to help the developers in precheck-in process

• Involved in the release planning meeting, sprint planning meetings, and daily scrum meeting Environment: Groovy, Visual Studio, Git, shellscript, GUS 3

Salesforce Inc, Salt Lake City, UT Jan’17 – Mar’22 Quality Engineering SMTS

Experience / Communities Manage project is building a Salesforce integrated platform that allows users to build online communities and establish a point of contact with customers, partners, or employees. Responsibilities:

• Testing different enhancements such as standard/external users login, merging duplicate records, Standard/Custom reports, network membership, and micro batching (scaling network users)

• Created test plans and test cases, reviewed them with the team, and executed test cases based on the design requirements

• Worked on triaging the test failures and fixing them

• Created and set up a salesforce org, salesforce communities, and internal and external users.

• Thorough testing of API’s for micro-batching, using Rest/Connect UI tools (API's to create users, accounts, contacts, leads, and custom objects)

• Built standard and custom reports and dashboards on salesforce objects using in-house reporting tools

• Developed apex controllers to use the APIs for creating user, account, contact, and lead records.

• Wrote automation scripts in Java using Eclipse IDE

• Wrote SQL queries for data verification in the Oracle database using SQL Developer

• Participated in release, sprint planning, and daily scrums

• Thoroughly tested the functionality to find and document the defects Environment: Oracle, SQL, SOQL, Java, Eclipse, GUS, SQL Developer, REST UI, Selenium, Perforce, Swarm, Code Collaboration, Salesforce domain.

Tomax Corp/Demandware Inc, Salt Lake City, UT Dec’12- Dec’16 Sr Quality Engineering

Retail.net Merchandise Management and Store Operations (MM/SO), a comprehensive software application used to manage all aspects of a customer’s retail business. It contains retail business logic and functionality to support customers' entire retail enterprise, from corporate headquarters to franchise and remote stores. Responsibilities:

• Created and developed test plans, test cases, and execution based on the design requirements for retail.net/software applications (oracle forms and reports) such as MMSO, POS, IDM, and API's

• Tested integration application (EI) through SOAP UI(XML)

• Through testing of different modules of retail.net such as pricing Engine, promotions, purchasing, item maintenance, labels, sparse functionality, IDM, XPOS, JPOS, enterprise applications, web applications, RNET UI java-based applications

• Documented test results and test summary documents with detailed screenshots of the results.

• Wrote SQL scripts based on the business requirements and compared the results between the database and front end

• Validated Oracle reports and Jasper reports for different modules of retail.net

• Worked on UNIX applications to deploy the rpm's required for testing

• Monitored server logs for errors while testing the enhancements

• Coached and mentored QA team in understanding the retail.net applications

• Assisted the development team and customers in reproducing the resolving the defects

• Worked closely with technical writers to document, verify and validate product features and functionality

• Helped the team with projects estimates and risk assessment for the enhancements

• Involved in bi-weekly sprint planning, various design, review, and validation meetings in an agile environment Environment: Oracle 11g, SQL, PL/SQL Developer, Windows 2007, Test Link, QTP, Jira, UNIX, QTP, Oracle Reports 10g, Oracle Forms 10g, Java 7, Vaadin 7.13, Wincvs, WinScp, Putty. 4

Cargill, MN / Vesca Solutions LLC Apr’11-Dec'12

Programmer/QA Analyst

Cargill is one of North America’s largest companies handling agricultural products, based in Minnetonka MN. The project involved maintaining the US and Canada’s grain crop farmer’s database, their distributor supplier chain, and the finance movement across the company.

Responsibilities:

• Analyzed and reviewed the software requirements, functional specifications, and design documents with the team members; participated in internal review meetings on business requirement documents, technical requirement documents; created the detailed test plan and test cases from the business financial requirements document and meetings with the business finance analyst

• Performed front-end and back-end testing of the application

• Worked on building workflows using Informatica tool to load sales data into the database

• Involved in testing ETL applications

• Involved in test case execution with all phases of testing such as functional testing, regression testing, system testing, integration testing, GUI testing, end-to-end testing, user acceptance testing of the application

• Wrote SQL scripts based on the business requirements for testing and validating the results

• Updated quality center requirement traceability, test cases, test plan, and defects based on the business requirements

• Used Jira to log the defects and coordinate with the developers

• Developed test summary reports and participated in strategy and status meetings Environment: Oracle 10g, DB2, TOAD, PL/SQL, Windows 2003, Quality Center, Flat files, HPUNIX, Oracle Reports 10g, Informatica 8.x

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