Customer Service Support
Resume:
Jaime Smith
Wharton, TX *****
****************@*****.***
Professional Summary
Motivated and results-driven professional with a diverse background in customer service, reservations, and administrative roles. Demonstrates strong problem-solving skills, effective communication, and a commitment to providing exceptional service. Authorized to work in the US for any employer and open to relocation.
Work Experience
Sales and Reservations Agent
*U-Haul, Wharton, TX*
June 2024 – Present
- Manage incoming calls to assist customers with reservations for moving trucks, trailers, and storage units.
- Process storage payments and address customer inquiries and concerns regarding rental services.
Reservation Specialist
*Resconcierge LLC, Wharton, TX*
February 2022 – September 2023
- Fielded calls and emails from customers seeking information and pricing on products.
- Provided customer support for orders, exchanges, and other service-related issues.
- Screened phone calls and conducted preliminary interviews for job candidates.
Caregiver
*St. Agnes Healthcare Professionals, Wharton, TX*
March 2017 – August 2017
- Assisted clients with personal hygiene and daily activities.
- Prepared and served meals, ensured medication adherence, and managed client’s living spaces.
Front Desk/Housekeeping
*Traveler's Inn & Suites, Wharton, TX*
July 2015 – December 2016
- Handled guest check-ins and check-outs, processed payments, and provided room keys.
- Conducted housekeeping duties, including cleaning rooms and maintaining the property.
Assistant Manager
*Diamond S Restaurant, Wharton, TX*
November 2014 – February 2015
- Operated the register, processed transactions, and ensured a high level of customer service.
- Managed food preparation, conducted end-of-shift register closings, and handled bank deposits.
Receptionist/Accounts Receivable
*Brand Coffee Service*
February 2001 – August 2006
- Answered phones, dispatched service calls, and managed invoice processing.
- Recorded cash and credit card payments, issued purchase orders, and performed inventory reconciliations.
- Made collection calls and maintained accurate financial records.
Education
-Associates in Business Administration
Devry University, Chicago IL
Currently Attending
-Certificate in Medical Billing & Coding
DeVry University, Chicago, IL
Received Certificate September 2023
-Technical Certificate in Paralegal Studies
The Bradford School, Houston, TX
August 1994 – May 1995
Skills
- Proficient in MS Word, MS Excel, MS PowerPoint
- Typing speed: 65 WPM
- 10-key and 450 keystrokes per minute
- Strong customer service and communication skills
- Efficient in Internet and administrative tasks
Contact this candidate