General Manager
Resume:
MATTHEW BUDNY
A S S I S TANT G E N E R A L MANAGER
**************@*****.***
Plainfield, IL 60586
Contact
Results-driven professional with experience driving operational excellence, process improvement, and team development. Proven track record of managing cross-functional teams and developing successful strategies to drive growth, increase revenue, and reduce costs. Adept at leading budgeting, forecasting, and planning activities. P r o f e s s i o n a l Summary
S k i l l s
Team Leadership Expertise Budget Controls
Business Operations
Knowledge
Strategic Planning Skill
Sales Forecasting Inventory Control
Training and Development Customer Retention
SENIOR MANAGER
CHEESECAKE FACTORY
Oct 2023 - Nov 2023
ASSISTANT MANAGER
MCWETHY'S TAVERN — Romeoville
Mar 2021 - Aug 2023
E x p e r i e n c e
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism. Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Contributed to the establishment, promotion and protection of the McWethy's Tavern brand Communicated continually with the McWethy's Tavern management team, Director of Food & Beverage and Chef team to ensure operational flow
Worked with the General Manager to conduct interviews and selectively hire wait staff, bartenders and support staff who are committed to representing McWethy's Tavern in a positive manner Strong attention to detail to ensure the best possible guest experience Ensured quality standards are maintained at all times Trained, developed, oversaw and assisted the staff to ensure positive interactions take place between staff and guests
Continually assessed and retrained existing employees
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MANAGER
BONCHON KOREAN FRIED CHICKEN — Bolingbrook
Sep 2020 - Feb 2021
Managed the individual needs of the employees, making sure they have the proper tools to complete their job, and continually monitored morale
Scheduled staff to ensure demands are met, and provided coverage for staff during absence or illness-- oftentimes at short notice
Developed and implemented procedures for the food and beverage operation, including staff procedures Assisted in placing liquor orders and dry good supply orders, managing inventory and supplies Worked with the General Manager to maintain relationships with vendors in order to stay current with product trends, and to secure the best products available at the best prices available Developed promotions throughout the year to compliment the changing seasons and special events Coordinated large scale brunch events
Assisted in planning banquet events with planning team and acquired the required liquor, beer, and wine supplies
Ensured that all security, safety and sanitation standards were achieved Followed and enforced responsible alcohol service practices Monitored inventory control measures and continually assessed their effectiveness Thoroughly and accurately used applicable POS system and technology Updated POS systems to match the needs of an ever changing menu of food and beverage offerings Achieved daily sales, assigned cost and budget goals Personally managed guest complaints and compliments Acting as a role model for the staff.
Lead Front of the House restaurant operations
Provide monitoring and guidance for Covid 19 precautions for staff and guests Insure staff are able to preform duties in curbside carryout format during covid 19 pandemic and standard carryout outside the pandemic
Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts
Appraise staff performance and provide performance reviews Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation guidelines from county health department and Steritech inspection standards
Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations.
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RESTURANT MANAGER
LOU MALNATI'S PIZZERIA — Broadview
Jun 2019 - Aug 2020
RESTAURANT MANAGER
VICTORY LAP BAR AND GRILL — Mokena
Apr 2019 - Jun 2019
Lead Front of the House and Back of the House restaurant operations Perform assessment of the food pars and prepare the food for the days sales expectations Expedite the food from ovens to boxes to the guests Dispatch food from the kitchen to the delivery drivers in a timely manner and to insure that orders were complete
Provide monitoring and guidance for Covid 19 precautions for staff and guests Insure staff are able to preform duties in curbside carryout format during covid 19 pandemic and standard carryout outside the pandemic
Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts
Appraise staff performance and provide performance reviews Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Perform monthly inventory of goods in the restaurant Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations. Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant's good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g
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FRONT OF HOUSE MANAGER
FAMOUS DAVE'S — Oswego
Jun 2018 - Mar 2019
SERVICE AND BAR MANAGER
BUFFALO WILD WINGS — Woodridge
Sep 2016 - May 2018
HEART OF HOUSE MANAGER
BUFFALO WILD WINGS — Shorewood
Dec 2015 - Sep 2016
FRONT OF HOUSE MANAGER
BUFFALO WILD WINGS — Shorewood
Sep 2015 - Dec 2015
Discounts and social media ads)
Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations. FOH operations of the restaurant and directly oversees all Servers and Bartenders Focuses on overall improvement of Guest Engagement tactics and providing the highest level of Guest satisfaction
Ensures overall day-part sales building initiatives are properly executed Manages the daily activities and schedules of the Servers The overall day to day focus of this job will Responsible for maintaining a safe environment, and improve bottom line profitability through appropriate expense control and revenue management This job is directly accountable for bar operations, Bar Cost of Sales and variances Manages the daily activities and schedules of the Bartenders and Servers. Service and Bar Manager is responsible for bar execution, FOH operations of the restaurant and directly oversees all Servers and Bartenders
Focuses on overall improvement of Guest Engagement tactics and providing the highest level of Guest satisfaction
Ensures overall day-part sales building initiatives are properly executed Manages the daily activities and schedules of the Servers The overall day to day focus of this job will Responsible for maintaining a safe environment, and improve bottom line profitability through appropriate expense control and revenue management This job is directly accountable for bar operations, Bar Cost of Sales and variances Manages the daily activities and schedules of the Bartenders and Servers. Directly accountable for the performance, management and development of HOH Team Member Responsible for the execution and performance of the HOH including overseeing ticket times, Eco sure and Food Safety results/requirements
Oversees HOH Inventory, Food ordering and supports Food COS variance performance. Responsible for FOH operations of the restaurant and directly oversees all Servers Responsible for all Guest related metrics for Servers and focuses on overall improvement of Guest Engagement tactics and providing the highest level of Guest satisfaction Ensures overall day-part sales building initiatives are properly executed
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ASSISTANT MANAGER
BUFFALO WILD WINGS — Shorewood
Sep 2014 - Sep 2015
WING CERTIFIED TRAINER/SERVER
BUFFALO WILD WINGS — Shorewood
Aug 2010 - Sep 2014
Manages the daily activities and schedules of the Servers Ensures compliance (for direct reports) on all training and certification requirements (including Responsible Alcohol Service)
Ensures compliance with all company sales building initiatives and that proper steps of service are executed Responsible for GLI, PGR and other Guest feedback metrics related to Servers Ensures highest level of Guest Satisfaction
Assists with creation and execution of strategic plans for the FOH based on Guest feedback metrics Ensures overall day-part sales building initiatives are properly executed (e.g Fast Break Lunch Program)
Assists with new product/tools implementation
Responsible for tipped-other compliance (where applicable) Responsible for in-restaurant technology experience (including driving tablet usage) Creates and drives innovative ways to improve sales Responsible for managing CVDs and Labor related costs. Provides additional support to the Restaurant Management Team and allows for additional coverage during peak periods, or in the absence of a Manager
This position will assist with management duties (including opening and closing the restaurant) and can also flex to work other hourly restaurant positions
While clocked in as an Assistant Manager, the overall focus is general restaurant day to day operations. Responsible to serve food and beverage in accordance with the Buffalo Wild Wings' table service philosophy by following the WCT elements of service
Interacts with every guest in a professional, friendly, and hospitable manner Functions as a 'sales person' by having a thorough knowledge of the food and beverage products Informs guests of specials and menu changes, answers questions, and makes suggestions regarding food and beverages
Processes guests' orders to ensure all items are prepared properly and on a timely basis Communicates with host/hostess, bus persons, kitchen staff, and bartender, and coordinates entire station to ensure guest satisfaction with food and service
Completes all opening, closing and side work tasks thoroughly and in a timely manner Accurately accounts for all sales, discounts, promotions, and tip reporting in P.O.S System according to company cash handling procedures Demonstrates positive interpersonal skills with guests and co-workers Functions as a supportive team member during the course of their shift Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
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SHIFT SUPERVISOR
PANERA BREAD — Plainfield
Apr 2011 - Jan 2012
Provided operational business support to the General Manager and/or Management Team Assisted in attaining all restaurant goals and business development objectives while maintaining the highest level of results in people, profitability, and quality of operations Paid strong attention to detail with an ability to prioritize Implemented and monitored company systems and standards and maintained company standards of safety and sanitation
Ensured excellent guest relations and satisfaction Completed the management checklists, standards and systems Assisted in achieving business P&L results in the restaurant, maintaining business labor results by issuing breaks, verifying sales/labor projections to actual while ensuring guest satisfaction, completing delivery systems such as O/H counts, correct check-in procedures, rotation, organization of storerooms and any areas that maintain business results.
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Contact this candidate