Director of Operations

Profile Summary

Work Experience

Director of Operations - Five Guys

THAILUR KACHENCHAI OPERATIONAL STRATEGIST

Accomplished restaurant operational strategist with over 10 years of experience in restaurant leadership. Skilled in multi-unit oversight, sales growth, leadership development, and innovative problem-solving. Proven success in maximizing revenue, enhancing brand presence, launching new markets, and building effective corporate departments. Dedicated to fostering a positive culture rooted in hard work, respect, and fairness.

********@*****.*** 479-***-**** Kansas City, Kansas Director of Operations and Training - Village Inn Midwest September 2022 - November 2023 Managed operations and training for 14 locations across AR, MO, OK, and IL. Conducted site visits and led team calls to uphold standards. Created a "culture" department to enhance employee retention, achieving a 40% increase. Introduced birthday recognition and structured promotion cycles. Designed orientation and onboarding processes.

Established a marketing team and implemented Local Store Marketing initiatives. Developed a 6-week Manager Training Program, Certified Trainer Program, and Supervisor Program. November 2023 - Present

Oversee operations for 59 locations, managing 14 district managers to ensure consistency and performance. Conduct site visits and lead team conference calls to maintain standards. Develop internal channels to improve employee morale. Open 3 new locations and guide sales-building strategies. Promote 8 internal managers to salaried roles.

Support Kansas City, Colorado, and New England market growth through community engagement and outreach.

Influence franchise-wide adoption of the MIT Program. Manage profit and loss reporting of an annual budget of $255m Execute marketing strategies, achieving 9% market share growth and stronger brand visibility. Implement training programs, reducing turnover by 67% and increasing customer satisfaction by 26%. Professional Skills Interests

Operational Efficiency Optimization

Culinary Trends and Innovation

Leadership Development and Mentorship

Community Engagement and Networking

Data-Driven Decision Making

Multi-Unit Leadership

Strategic Operations Management

Team Development

Financial Management

Innovative Problem Solving

Certified Training General Manager, Raising Cane’s April 2016 - April 2021 Managed a $2.8M/year restaurant, handling scheduling, budgeting, hiring, and marketing. Trained a team of 50-70 crewmembers, 4 Shift Managers, and an Operations Manager. Strengthened community ties to boost traffic and brand awareness. Developed 12 Shift Managers, 2 Operations Managers, and 2 General Managers. Promoted 15 team members to advanced roles.

Supported underperforming locations in 3 cities and assisted in opening 6 new restaurants. District Manager, Firehouse Subs March 2012 - April 2016 Led 7 General Managers and 165 crewmembers across multiple locations. Oversaw recruiting, training, budgeting, payroll, and P&L analysis. Improved retention from 40% to 85% in 3 months with a new training program. Implemented a profit reporting system and bonus plan, raising profit margins from 4% to 11.2%. District Manager - Eat My Catfish, LLC April 2021 - September 2022 Oversaw operations, training, and catering for 7 Arkansas locations with 300 employees and $22M in annual sales.

Supervised personnel development, hiring, and profitability. Managed HR, Tech, and Training departments.

Expanded corporate structure, adding 12 new jobs.

Built training and operations departments from scratch. Led the opening of 3 new locations in a new market, including a site launched in 59 days.

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