IT Support Specialist/System Administrator

LARRY ULSCHMID

***** ***** ***** **, **********, WA

360-***-**** **************@*******.***

linkedin.com/in/larry-ulschmid-30b8a92b

Systems Administrator

Results-driven IT professional with 10+ years of experience in technical support, systems administration, and network management. Adept at resolving complex technical issues, ensuring infrastructure security, and optimizing system performance to support business objectives. Known for exceptional troubleshooting skills, user satisfaction, and maintaining 99.9% system uptime. Experienced in Active Directory, VPN solutions, database management, and cross-functional collaboration to deliver seamless IT operations.

CORE COMPETENCIES

Technical Support and Issue Resolution

System Maintenance and Upgrades

Systems and Network Administration

Windows Server and OS Management

Software Deployment and Troubleshooting

Active Directory Administration and User Access Management

VPN Configuration and Remote Connectivity Support

Database Management and Recovery

Backup and Disaster Recovery Planning

Security Implementation and Compliance

Performance Monitoring and Optimization

Collaboration and Team Coordination

Effective Communication Skills

PROFESSIONAL EXPERIENCE

Azima DLI – Poulsbo, WA

Systems Manager, Watchman Reliability Portal

June 2014 – December 2024

Oversaw and streamlined over 250 IT systems across diverse Microsoft environments, ensuring seamless operations for both server and workstation platforms to maximize efficiency and maintain high uptime.

Diagnosed, troubleshot, and resolved hardware and software issues for thousands of internal and external customers, delivering proactive support for proprietary applications, Microsoft Office Suite, antivirus solutions, and web browsers to minimize downtime and enhance user satisfaction.

Managed user access and permissions within Active Directory across five domains, enhancing security, ensuring precise access control, and achieving a 95% improvement in access efficiency while supporting compliance requirements.

Proficient in using ZenDesk and Salesforce ticketing systems to streamline support processes.

Played a critical role in scaling a data center from 10 to 200+ databases, achieving a consistent 99.9% uptime.

Configured and troubleshot VPN solutions (Sophos, OpenVPN), improving secure remote access.

Executed time-critical data recovery within 24 hours during critical database failures, minimizing downtime.

Partnered with Product Development to streamline system updates, reducing deployment time by 50%.

Monitored and optimized server performance (RAM, CPU, storage), maintaining system efficiency.

Provided end-to-end IT hardware support for PCs, servers, and network infrastructure within Microsoft environments.

Developed and maintained technical documentation to support system management and troubleshooting.

EDUCATION

Associate of Science in Information Technology – Networking

Great Falls College Montana State University – Great Falls, MT

CERTIFICATIONS

Microsoft Certified Systems Administrator (Windows Server 2003)

CompTIA A+ Certified Technician

Google Cybersecurity Certification (Coursera)

Cisco Certified Network Associate (CCNA)-Lapsed

MILITARY EXPERIENCE

United States Navy – Electrician’s Mate, Nuclear, Team Leader

Earned multiple commendations for exemplary service, leadership, and performance under high-pressure environments.

ADDITIONAL INFORMATION

Flexible availability for after-hours and emergency IT support.

Strong interpersonal and communication skills, with a focus on collaboration and end-user satisfaction.

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