Front Desk receptionist / administrative assistant
Resume:
Chalyssa Reed
Goal-Oriented
Dallas, TX *****
********.********@*****.***
Professional Summary
Exceptional service professional with many years of experience in multiple facets of the customer service field. Striving to contribute my knowledge, skills, and experience in the field to provide support to a well- established company.
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
The Pain Treatment Institute-Dallas, TX
October 2023 to Present
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences Scheduling Coordinator
Mint Dentistry-Dallas, TX
October 2021 to July 2023
• Accurately and promptly coordinated scheduling, rescheduling, and cancellation of physician appointments so as to maximize resource utilization for optimum efficiency.
• Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into the system and complete the patient registration process in an accurate manner.
• Supported phone center with high volume calls averaging 13000+calls per month, scheduling appointments and performing verification according to provider rules and guidelines, documenting service requests.
Front Desk Receptionist
Kindred at Home-Dallas, TX
July 2016 to October 2021
• Supervised the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Responsible for greeting patients and performing administrative office and clerical tasks - organizing and filing patient records, answering phone calls, sending faxes, copying documents, entering data into a computer, customer follow up, etc.
• Actively handled day-to-day operations, all guest requests, concerns, and complaints with creative and professional solutions to create an unforgettable experience. Shift Supervisor
Lorenzo Hotel-Dallas, TX
September 2012 to May 2016
• Conduct weekly team meetings with my employees to encourage hospitality excellence and to inform them of daily and upcoming promotions as well as property scores.
• Enhanced staff productivity, teamwork, and morale through clear communication, positive reinforcement, corrective feedback, and quarterly performance evaluations.
• Performed administrative duties for shift operations including timekeeping, scheduling, reports, root cause investigations, and completing necessary regulatory paperwork. Customer Service Representative
RealPage-Richardson, TX
December 2006 to August 2012
• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.
• Provided insightful customer account management, including answering customer calls, addressing inquiries, and maintaining all customer data/information. Investigated inquires quotes/orders and provide information/feedback to clients over the phone or in writing.
• Determined the best method assist customers and resolve problems to ensure customer satisfaction, according to department guidelines and/or client specifications. Education
High school diploma
urban league dallas - Dallas, TX
2005 to 2009
Skills
• Time Management
• Front Desk
• Microsoft Outlook
• Communication skills
• English
• Night Audit
• Cash Handling
• Microsoft Excel
• Customer Service (6 years)
• Help Desk
• Guest Services
• Typing
Additional Information
Effective interpersonal skills
MS Word/Excel or similar software skills
Problem solver
Multitasking
Data Entry
Ability to meet deadlines Excellent phone skills Reporting/Documentation Proficient in, Excel, Word, Outlook, Powerpoint
Experienced in Live
Person/Chat
Troubleshooting/Problem Solver
Customer Order Fulfillment
Effective oral and written communication skills
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